Resort Details

Dining
OnSite Dining
  • EL MORO LOBBY BAR
    Inside and out, there’s always something fun going on. Pull up a chair and watch the game on one of the large flat-screens. Celebrate a victory with a specialty drink on the patio overlooking the pool scene below. Snacks and a specialty happy hour menu are available in the afternoon.
  • LA CONCHITA SNACK BAR
    This swim-up snack bar and a sit-down patio is fun from the usual. Dig into tasty appetizers, a light lunch and refreshing drinks without ever getting out of the sparkling pool. The daily happy hour is a great rendezvous with friends old and new.
  • LA GRUTA SNACK BAR
    It’s always five o’clock at La Gruta. The perfect time for snacks, light meals, and refreshing drinks. Located overlooking the pool area, it’s a favorite for quick snacks between activities throughout the day.
On-Site Amenities
  • ATM/Cash machine†
  • Babysitting†
  • Business center†
  • Car rental desk†
  • Child programs†
  • Concierge desk†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking†
  • ATM/Cash machine†
  • Babysitting†
  • Business center†
  • Car rental desk†
  • Child programs†
  • Concierge desk†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking†
  • Pool†
  • Spa†
  • Wireless internet connection in public areas†

† Fees may apply

On-Site Recreation
  • Children's program †
    El Cid Kid’s Club, for ages 4 to 12

  • Fitness center on-site †
  • Spa †
  • Teen programs †
    El Cid Teen´s Club for ages 13 to 17
Off-Site Recreation
  • Horseback riding †
    Nearby

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5268 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Customer Service is Excellent

    The absolute best about the El Moro, in my opinion, is the excellent customer service. My wife and I dined at the La Concha every morning for breakfast. From having the doors opened for us to being recognized by our wait person, Daniel, to having our omelets prepared just the way be like them by Simon, every breakfast was a joy. Daniel had our coffee and hot tea to us as soon as he saw us arrive. He continually checked on us to make sure we didn't need anything else. Simon recognized us each day and knew exactly which one of us wanted tomatoes and which one didn't in our omelets. This excellent service started our day off perfectly. Another person that I want to mention regarding customer service is Jessica, one of the information desk persons. She greeted us when we arrived. She found out it was our 30th anniversary. From that point on, it was a daily surprise from her. She ended up ordering 2 different 30th anniversary cakes at 2 of the restaurants. She even purchased a cake for us and had it delivered to our room. We wanted to purchase sewing material from a local shop. She drew us out a map of the bus route and told us the best way to get downtown (fyi, we had said we wanted to take the bus). The front desk staff, valet staff, and housekeepers all made our stay pleasant. All greeted us with a smile and helped with any questions we had (especially when we needed to sort out pesos!) While the hotel and property is starting to show its age, it is still regularly maintained. We saw painting being done; elevator being repaired, etc. This is a timeshare property. Timeshares have pros and cons. This review isn't to discuss that other than to say, be aware of what you purchase. We purchased 20 years ago (this was out last year), we have been to this property 5 or 6 times and a few of the other El Cid resorts. Excellent customer service was at each of them.

    Aug 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lots to do for the family

    It was great. Alejandra in the elite club was very sweet and helpful. We highly recommend you find her immediately upon arrival

    Aug 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Activities

    This review is only for the activity crew because they are amazing especially Angel (guy) Lupita and Cinthia amazing and supper nice we made bracelets with them !!!

    Jul 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Resort - Professional and friendly staff

    PROs: The place was absolutely beautiful. The view from the 21st floor was hypnotizing because I could see the two islands, the beach, the mountains and way up the coast. The package I had included visiting the other 3 properties. The adult pool was satisfying with a huge hot tub and a nice pool with rocks and cascading waterfall. Okay, I am a world traveler; I want to say that every single staff person was so knowledgeable and friendly. It was a pleasure to be there. I would like to especially thank two people who made my stay so perfect. Andi (Andrea) at the Vacation Club desk helped me very much. The airline lost my luggage and she went out of her way to help me with that situation. She provided me with personal assistance and information of where to go and get the stuff I needed. She was sympathetic and such a wonderful person. She helped me for a total of 4 days until I got my airline lost bags. I hope she is rewarded by your company because she is an asset to the corporation. Angel in the Italian restaurant was also so friendly and knowledgeable. He knew the menu and treated me with such friendliness and respect. I will return to this property and no longer visit Cancun or Puerto Vallarta. CONS: Demanding sales people at the Marina

    Jul 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One member of the staff went above and beyond

    We arrived at 11am and due to plumbing issues we waited for hours to check in past our check-in time. Our waiter Luis Donay Dominguez of the El Moro bar by the front desk entertained and made sure we were properly hydrated, always attentive and even surprising our 8yo with a plate of cake which certainly eased our frustration and made the situation tolerable.

    Jul 25, 2025
Hotel advisories
  • AdvisoryMinimum check in age is 25. A valid passport will be required.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 21
  • General policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment. No college groups.

    General Information:
    Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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