El Dorado Casitas Royale, a Spa Resort - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9940 reviews

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  Vacation with our son and daughter in law

  Had a great time at 32 casitas. Cesar was our bartender. He is the best bartender in the world. Adriana and Miriam were our butlers. They went above and beyond. It was my husband’s birthday and the decorations were amazing and the birthday cake at breakfast at Santa Fe was very nice. We ate breakfast every day at Santa Fe. All the waiters there are great. It was nice seeing Wilberth. Adriana and Miriam are the best butlers in the world also! Our maid Adriana and turn down service did a great job plus all the little extras. The best restaurant this time was casitas Italian with Oscar. Oscar is very knowledgeable and very entertaining. We all loved him. Members’ dinner and catamaran was wonderful. The guys on the catamaran were so much fun. The dinner was the best members dinner ever. The wait staff was great. Lunch at 31 with Norma and Amelia(sp?) was so good. Norma was a blast and lunch was so good. Chef Amelia makes great Mexican food! You might want to give Norma a promotion. It was great having Eduardo and Julio as bartenders when Cesar was off.

  Jul 22, 2025
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  Best Massage Therapist

  I wanted to do a shout out for the Casita Spa. I had a nice relaxing spa visit. But most of all, my massage therapist was the best I have ever had in Mexico. His name was Samuel and he will my go to every time we visit. I have had neck and back surgery and he was very cautious of those very sensitive areas.

  Jul 22, 2025
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  Another Great Anniversary Trip!!!

  Another great trip to Casitas, it starts with Lomas and our the service we receive at the airport and the driver, he was great! Once we pull into our Mexican home, Alberto is there to greet us, he is family and makes us feel welcome, then Leo pulls and gives a nice tour on our way to check in, Leo is family as well. Our members check in was flawless and smooth, Lizbeth did a great job as well as Gilberto! Then to Palms for lunch and a drink while we wait on our room, we meet our butler Paul while we wait and he insured the room was exactly what we needed, our butlers Paul and Ximena we absolutely great the entire 8 days, they made sure everything we needed was handled without fail!!! I hope we get them next year!!! We had great service everywhere we went, Norma at the 31 restaurant there at the pool was our go to, almost everyday for lunch, she is awesome and has a great personality! Then we need to talk about the MAN, Edmar, at Italia, we went there a couple of times because of him, and the food is great too, but Edmar is another family member we love!!! WE went to the Naay Spa twice and it didn't disappoint, I was lucky enough to have Angie each time, she is amazing, my wife had Janet the first but she was off the next and she had Marlene, both were great, my wife loved them both. WE even did a member update, that was very nice as well, Mauricio and Soraya were quote awesome, they made it very pain free and educational! We will be back next year, I am not sure I can wait a year to go back!!! WE miss our Eldorado family already!!!

  Jul 21, 2025
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  Another fabulous, fabulous, memorable vacation!

  This was our sixth trip to El Dorado Casitas Royale and it was as special as ever. We absolutely love this resort. The grounds are gorgeous and so well maintained. But the thing that really keeps us coming back..... the exceptional staff. They truly go above and beyond to make our visits so special. We stayed in Casitas building 32 and had an upstairs room with a private infinity pool. There are stairs, and there is not an elevator so that might be something for some people to keep in mind. But we love the privacy of the upstairs rooms. The views are wonderful and, in our room, we had views of both the pool area and the ocean. The rooms are extremely generous in size with California king sized beds, an indoor jacuzzi tub, a huge indoor shower and a fabulous outdoor shower. All the amenities that you would expect are in the room. There is a refrigerator and a coffee maker. There is also a large screen television but we never even turned it on. On the private veranda there is a bali bed and a table and chairs for outside dining. The water temperature in the pool was perfect and the pools are kept sparkling clean. Housekeeping services were excellent with morning service and turn down service. We never had to ask for anything at all in our room. There are actually three resorts that are all together and guests may go to the restaurants and bars at any of the three resorts. There is certainly no shortage of wonderful cuisine! Our personal favorite is the Del Italia Casitas restaurant, which features Italian cuisine. We also booked the Chef's Table at this restaurant. It is an extra charge but it is so worth it! It isn't "just dinner" but rather it is a dining experience. There are seven courses, with wine pairings for each course. Chef Rebecca prepared an absolutely fabulous dinner. There is a private room for the Chef's Table and you are looking right into the kitchen and can see what all is involved in producing such wonderful dishes. We really like wandering over to The Palms restaurant, which is in the Generations resort. There you will find delicious fish tacos, cerviche, tostados and there is even a whole fish that you can order. They also have a fabulous breakfast. It is open air dining with wonderful ocean views. Also at Generations is a wonderful restaurant called The Wine Kitchen. It is a beautifully appointed restaurant and the service was perfect. While the menu isn't huge, everything is so good. I had one of the best salmon dishes that I have ever had. We had a beautiful candlelight beach dinner which I would highly recommend. The food was delicious and the sax player just added such a romantic note! In trying to stay honest, I will say that we were extremely disappointed in the Santa Fe Grill restaurant, which in the past has been a favorite of ours. It was the only dinner that we had during our visit that just wasn't very good. We adore the beach bali beds at Casitas and that was pretty much where we spent our time. The seaweed has been bad in Mexico this year so swimming in the ocean wouldn't have been too pleasant. But the staff works tirelessly to remove the seaweed and we never noticed any odor at all. We were told that, by September, the seaweed should pretty much have gone away. There are just no words to describe how special the staff at this resort makes our vacations. While they are all wonderful, I want to specifically mention some of the staff who made our vacation so memorable. Aida Eldo - our wonderful concierge in Casitas building 32 Our personal butlers in Casitas builing 32 Hugo DeVe - he was FABULOUS! Constantly checking in with us to see if there was anything at all that we needed. Antonio Miriam - she wasn't our butler this year but she was last year. Each time we saw her on this visit we got a huge hug. Our wonderful beach bar waiters at the Casitas beach for building 32. They were just great! Guillermo Pucheta Emizeal The BEST waiter at any restaurant at any of the three resorts! Edmar Medina at De Italia Casitas - there aren't enough words to say how special he made our visit. The waiters at the 32 restaurant Justo Jesus Alex Our wonderful waiter (twice) at the Wine Kitchen Juan The cutest, most personable restaurant hostess anywhere Landy VazkEz The assistant concierge at Casitas 32 Antonio One of the people responsible for our significant weight gain Chef Rebecca at De Italia Casitas The wonderful sommelier at De Italia Casitas Ricardo The first person to greet you at the main lobby when you arrive.. and who gives the best hugs Alberto Our wonderful cart driver who took us to Casitas when we arrived, and also took us (kicking and screaming) to check out Leo Our thanks to absolutely everyone at El Dorado Casitas Royale! Thank you all for such a perfect vacation! We will see you in November!

  Jul 18, 2025
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  Perfect relaxation and delivery from the staff

  We recently returned to Eldorado Casitas for another unforgettable week—part of a tradition that now spans over 18 years. What continues to draw us back, year after year, is the exceptional staff. From the maintenance crew to the waiters, bartenders, and especially the butlers, everyone contributes to an experience that feels both luxurious and personal. On this trip, we were joined by two other couples using our membership, and they were equally impressed by the outstanding level of service. Our butlers—Benjamin, Ana, Ximena, and Ruben—once again delivered excellence. Their communication, coordination, and attention to detail ensured that every need was met seamlessly. We never had to ask twice; everything was taken care of. Fabiola provided us with truly memorable dining experiences. Every meal she arranged was beautifully executed, and the wine pairings were spot-on. The Chef’s Table continues to be a culinary highlight—elegant, creative, and consistently top-tier. Aida, working closely with the Exotic Travelers team, was a standout. She not only handled our requests with ease but also engaged us in meaningful conversations and welcomed our feedback with sincerity. We were especially pleased to see that the overall food and beverage quality has noticeably improved, returning to the high standards we remember from years past. After a period of decline, it’s refreshing to see the resort returning to form. It’s also exciting to see room renovations taking place throughout the property. We’re hopeful that these updates will soon extend into the Casitas section as well.

  Jul 14, 2025