$150 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 4 nights.
The hotel discount is already reflected in the vacation price.
Package includes:
• Free Daily Cooked-to-order Breakfast
• Complimentary Wi-Fi in Public Spaces
Resort Details
- El Patio RestaurantLatin cuisine, tapas, sangria and wines.
- The E'terieGrab 'N Go, specialty coffees, pizza, sandwiches, salads also sundries and souvenir shop.
- Metropolcuban cuisine
- RoomService
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- †
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Elevators†
- Evening reception†
- Exhibition/convention floor†
- Fitness Facilities†
- Food and beverage outlets†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking - controlled access gates to enter parking area†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- City Center
- El Morro Fort
- El Yunque Rainforest
- Historic Old San Juan
- Isla Verde Beach
- Luis Munoz Marin Intl. Airport
- Plaza Las Americas Shopping Mall
- Puerto Rico Art Museum
- Rio Camuy Caves System
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
3355 reviews
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Jul 30, 2025Awesome…always.
This is my third time staying in this hotel. Walking distance from the beach, close to the airport, restaurants and shopping centers. Great atmosphere, love their hospitality, restaurant, bar, their night socials and that breakfast is included. Would like to give a shoutout to the entire hotel staff including Mr. Oliver (beach staff). Thanks for the great service and see you next year.
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Jul 12, 2025
Great location.... Great Facility.... EXCELLENT CUSTOMER SERVICE!!!
I am (soon to be) a Lifetime Diamond Member so I travel extensively. This happened to be my first time traveling to Puerto Rico so I really didn't know what to expect. I was pleasantly surprised that the staff at this hotel was friendly and eager to please. Even when there appeared to be a slight language barrier, their smile showed universal language. Also, I would like to recognize one staff member, Alejandro Rios Cardona, that in my opinion went above and beyond the norm and I took notice. Alejandro seemed to be the go to guy to get things done and his total focus was customer service! Good job Alejandro, and all the rest of the staff that made it a very pleasurable stay!
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Jun 20, 2025Nice clean hotel but avoid Prom Season
Stayed at the hotel which is really close by the airport for almost a week in June, part business trip/part family vacation. The staff was always friendly and professional. Beds were comfy and sheets soft. The food at the cafe next to the casino was delicious. But each night of our stay, the hotel hosted a high school prom so it was very loud with music playing until 2 am and hard to sleep with the noise rising up through the atrium. Another reason I wouldn't stay again is there are no lifeguards or pool staff do the jacuzzi was almost always filled with teenagers and unsupervised kids.
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May 09, 2025Go somewhere else
This is a two star hotel. Booked two rooms and both were nasty. On checking there was trash in one room and the furniture needs to be replaced, old with stains and rips. Mattress have holes and then. Couch bed had covers and sheets on it from the last person in the room. My room I could only see out of two windows. Idk what was staining the other two. The carpet was stained. Housekeeping never refilled the body wash some times never gave new sips or the plastic for the ice bucket. Had an issue with them issues keys to my kids room to different guess who tired to entered around 11pm. Then they locked me out of my room when my partner asked for a new key could not get back in and had to wait several minutes because no one was at the front desk at 530am. The only good thing was breakfast and the restaurant. The pool and distance to the beach is also fine. They over charge here I will have to call because I have been trying to wait to have the pending charges clear but so far they have over charge by $300 dollars. Not sure how that’s possible. Not happy and would not stay here again.
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May 05, 2025Positives outweigh negatives
My wife and I spent a few days in San Juan for a mini-vacation during Spring Break. We very much enjoy the Embassy Suites hotels, so jumped at the opportunity. It was super close to the airport, so an Uber was inexpensive, though I wonder if there was a better way to get there... per the website, there is no shuttle. Walking is not an option. This Embassy Suites was a tad different, and kind of touristy, with an on-site casino (it is in the name, but I forgot about it since booking). There's a lot included in your stay: free breakfast, two free drinks per guest per night at an evening reception, and free use of beach chairs, towels, and umbrellas at the beach. It is about a quarter-mile walk to the beach, and you need to walk a bit more to get to the area staffed by Embassy Suites. What was cool is that the attendant provides you with the equipment and even "installs" your umbrella into the sand. We enjoyed our room - it was an Embassy Suites suite of course - and we got what we expected. We had plenty of room, and the bed was comfortable. Even though there are the classic Embassy Suites nature sounds, it was quiet at night. The shower was unexpected - it was clear where covered, and partially/permanently open. Good thing we like each other. Housekeeping was an area for improvement. They came to our room pretty late each day; it wasn't very convenient, and we had to skip it at least once. Somebody's room sevice tray/plates also was sitting in the corner outside our door for maybe the whole time we were there, and we saw a discarded towel near the elevator for about a day. Perhaps these were from rude guests, but within a few hours *somebody* should have seen this and taken care of it, as a matter of pride. One downside is you need to have a wristband to access any of the complementary stuff. They say you just have to have it on your person (not worn necessarily), and I did not think there was much enforcement of the policy, but it was a little irritating. I did spend an hour or so at the casino playing blackjack (when we were there, there was a $5 min blackjack table, so even if unlucky, you can play for a while if you like). There are onsite dining options, and we ate at the bar the first night because we showed up late. The food and service were super!! (Cesar if I remember right.) We went to El Patio restaurant a couple of nights into the stay and was less impressed (slow). It is my custom to leave information for traveling athletes. The pool is for lounging, not swimming laps. If you open water swim at the beach, know there are no lifeguards. There's not a great place to run, honestly. The advice I got from the front desk was to run back and forth on the sidewalk between the hotel and the beach. Um, no. I ran a couple of times on the perfectly adequate treadmill in the hotel gym but had to get out once. I planned a 3-mile out-and-back route on local roads. It was good enough, but there was lots of car and pedestrian traffic. I think there are some running trails in San Juan, but not close to the hotel. I tried not to worry about it - I got lots of steps exploring San Juan. The front desk was variable in helpfulness. I thought the welcome was great. At times, the front desk was simply too busy to help me. (I once was trying to buy some sodas, and had to give up after like 15 minutes of waiting.) I've been fairly critical in this review, but the positives outweigh the negatives. We probably would stay here again, though I might consider other options.
- AdvisorySome hotel services may not be available or may be limited during your visit.The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, On-site Restaurant(s), Pool, Spa.The following services and amenities are currently not available: Complimentary Evening Social, Concierge, Room Service, Valet Parking.
- AdvisoryDaily Resort Charge includes: Guest internet access (4 devices); beach services with chairs, umbrellas & towels; pool toys & games; two bottled waters daily; 50% discount for second entrée purchased at lunch & dinner; 15% off massage; local/toll-free calls.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 21