Resort Details
- Café MayaFrom sunrise to sunset this market café serves mouthwatering pastries, classic deli favorites, gourmet coffees and ice cream.
- El Puerto Restaurant
El Puerto Restaurant is the place to enjoy fresh Caribbean lobster, pastas, steaks grilled to perfection and daily fisher market delicacies. Open for dinner. Reservations required.
Consult the hotel for hours of operation, reservation policies and dress codes.
- In Room DiningEnjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
- La Laguna Lounge
Featuring a cozy and casual decor with an indoor sitting area and an outdoor terrace with views of the lagoon and mangrove, La Laguna Lounge is the ideal place to relax before or after dinner. Live music in the evenings.
- La Laguna RestaurantLa Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace. This relaxed yet enchanting location features a vast menu that includes light and healthy alternatives, and Mexican specialties.
- Las Brisas Restaurant and Lounge Bar
Beachfront restaurant offers an eclectic global contemporary cuisine menu under the heights of a graceful palapa and with views of the Caribbean Sea. Open for dinner.
Lounge Bar offers a specially crafted menu served alongside a variety of boutique wines and hand-crafted cocktails which can be enjoyed while taking in views of the Caribbean Sea.
Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Brisas TerraceLocated on the terrace area of Las Brisas Restaurant, Las Brisas Terrace with its al-fresco concept, is the ideal place to indulge with all time favorite cocktails, fruit infused sangria, cold beer, Mexican wines and regional cold beverages.Our lunch menu offers a great selection of items, from our famous 100% beef burgers to local flavorful dishes and appetizers. Las Brisas Terrace menu is also available to be ordered at the beach and pools. Open for lunch.Consult the hotel for hours of operation, reservation policies and dress codes.
- Las Olas and Aqua Pool Bars
Located in the main pool area. Aqua Pool Bar is an adults only water lounge located on the Island Water Park.
- The Lobby LoungeTasty botanas (Mexican term for tapas) and siesta reviving afternoon refreshing drinks, tea and coffee service are served in an enchanting authentically local atmosphere. El Lobby Lounge features live music nightly.
- Fairmont King Room NS
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 children, 3 total
A maximum of 2 children through age 17 stay free in existing bedding with at least 1 adult.All Fairmont rooms are 436 - 480 sq ft. Bamboo building near the main lobby.
View: Jungle
Additional Amenities: Evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Slippers
- Telephone
- TV
- Fairmont Queen Queen Room NS
Bedding - 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 3 children, 4 total
A maximum of 3 children through age 17 stay free in existing bedding with at least 1 adult.All Fairmont rooms are 436 - 480 sq ft. Bamboo building near the main lobby.
View: Jungle
Additional Amenities: Evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Deluxe Casita King Room NS
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 children, 3 total
A maximum of 2 children through age 17 stay free in existing bedding with at least 1 adult.
All Casita Deluxe rooms are 458 - 504 sq ft. located throughout the resort's tropical forest.
View: Tropical Forest
Additional amenities: Evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection, enhanced sitting area.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Slippers
- Telephone
- TV
- Deluxe Casita Queen Queen Room NS
Bedding - 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 3 children, 4 total
A maximum of 3 children through age 17 stay free in existing bedding with at least 1 adult.All Casita Deluxe rooms are 458 - 504 sq ft. located throughout the resort's tropical forest.
View: Tropical Forest
Additional amenities: Evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection, enhanced sitting area.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Signature Casita King Room NS
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 children, 3 total.
A maximum of 2 children through age 17 stay free in existing bedding with at least 1 adult.
All Signature Casita rooms are 458 sq ft - 504 sq ft located throughout the resort's tropical forest.
View: Water Canal
Additional Amenities: Evening turn down service, twice daily housekeeping service, 24-hour concierge service, valet service, two-line phones with modem connection, CD stereo system, a scale, luxurious soaking tub and private glassed shower stall.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Slippers
- Telephone
- TV
- Signature Casita Queen Queen Room NS
Bedding - 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 3 children, 4 total.
A maximum of 3 children through age 17 stay free in existing bedding with at least 1 adult.
All Signature Casita rooms are 458 sq ft - 504 sq ft located throughout the resort's tropical forest.
View: Water Canal
Additional Amenities: Evening turn down service, twice daily housekeeping service, 24-hour concierge service, valet service, two-line phones with modem connection, CD stereo system, a scale, luxurious soaking tub and private glassed shower stall.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Beach Area Casita King Room NS
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 2 children, 3 total
A maximum of 2 children through age 17 stay free in existing bedding with at least 1 adult.
All Beach Area Casita rooms are 458 - 504 sq ft. located beach area - Mangrove view
View: Mangrove
Additional amenities: Exclusive Butler Service, evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection, an enhanced sitting area.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Slippers
- Telephone
- TV
- Beach Area Casita Queen Queen Room NS
Bedding - 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 3 children, 4 total
A maximum of 3 children through age 17 stay free in existing bedding with at least 1 adult.
All Beach Area Casita rooms are 458 - 504 sq ft. located beach area - Mangrove view
View: Mangrove
Additional amenities: Exclusive Butler Service, evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection, an enhanced sitting area.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Signature Casita Suite King NS
Bedding - 1 king bed and sofabed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 2 adults, 4 children, 5 total
A maximum of 4 children through age 17 stay free in existing bedding with at least 1 adult.
All Signature Casita rooms are 915 sq ft - 1033 sq ft.
View: The lagoon and water canals
Additional amenities: 2 full bathrooms, private bedroom, comfortable living room, evening turn down service,24-hour concierge service, valet service.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Separate Living and Sleeping Area
- Slippers
- Sofa bed
- Telephone
- TV
- Beach Area Casita Suite King NS
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 5 adults, 4 children, 5 total
A maximum of 4 children through age 17 stay free in existing bedding with at least 1 adult.
All Beach Area Casita Suites are 1113 sq ft.
View: Water canals and mangroves from the bedroom; the resort mangrove, sea and water canals from the roof terrace.
Additional amenities: Exclusive Butler Service, generous main floor bedroom, separate living area, wrapaound balcony, private rooftop pool, evening turn down service, 24-hour concierge service, valet service, two-line phones with modem connection.
Note: These suites do NOT have direct access to the beach.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- CD player
- Ceiling fan
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Rollaway bed*
- Safe
- Separate Living and Sleeping Area
- Slippers
- Telephone
- TV
- Fairmont View 1 King
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Fairmont View 2 Queen
Bedding - 2 Queen bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 total- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Signature Casita Suite 2 Queen
Bedding - 2 Queen bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 total.- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Beach Front Casita 2 Queen
Bedding - 2 Queen bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 total.- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Beach Front Suite1 King
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Beach Front Premium Ste 1 King
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Bambu Suite 1 King
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Coral Suite 1 King
Bedding - 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Camaleon Presidential Suite
Bedding - 1 king bed or 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 6 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Tortuga Presidential Suite
Bedding - 1 king bed or 2 queen beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 total.
- Air conditioning individually controlled in room
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- Babysitting*
- Bell staff/porter
- Bicycle rentals*
- Business services*
- Children programs*
- Concierge desk
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting*
- Bell staff/porter
- Bicycle rentals*
- Business services*
- Children programs*
- Concierge desk
- Elevators
- Exercise gym*
- Golf*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: European Plan
- Non-smoking rooms available
- Pool
- Restaurant*
- Sauna*
- Spa*
- Tennis court*
- Tour/sightseeing desk
- Valet parking*
- Water sports*
- Business Services*
- Internet Access*
- Contact Hotel for details.
* Fees may apply
- Bike rental *
- Children's program *
Discovery Club and Adventure Camp offers dynamic, cultural and educational activities to spark the creativity of even its youngest campers. Kids 4 to 12 can enjoy epic adventures in the sacred Mayan jungle and learn about planet Earth’s natural and cultural wonders, with the guidance of Iggi the iguana, Chamu the monkey and Balam the jaguar, create unique handcrafts such as “Penachos” (Mayan inspired head dress) or make colorful paper banners, piñatas or Origami, among many other fun activities.
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site *
- Golf *
Mayakoba Community is home to El Cameleon, an 18 hole, par 72 course designed by Greg Norman.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports *Diving, snorkeling, kayaking, sailing, and fishing
- Pool
There are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna *
- Spa *Willow Stream Spa features 37,000 square feet of space and 20 treatment rooms.
- Steam bath *
- Tennis court *
- Playa Del Carmen
- Xcaret
* Fees may apply
Property information
Customer ratings & reviews
TripAdvisor Traveler Rating
8872 reviews
-
Oct 17, 2026Still our family fave
This is the place to celebrate your birthday if you want the celebration, cake, and candles to last a week. Rodolfo was beyond helpful and even went out of his way to buy chamoy for our kids to take home they liked it so much with their crudite. Freddy and Diana were the best servers who were always on point. The food and service were exceptional and the reason we keep coming back! This was our 4th time at Fairmont Mayakoba and our solid, go-to for an all inclusive week in paradise.
-
Oct 16, 2026
Great Italian
Very good experience food was delicious servings Generous Roberto was excellent My favorite at fairmont
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Oct 16, 2026Great service and staff, while other areas did not meet expectations
My husband and I stayed at the Fairmont for five nights earlier this month. Overall, while we were impressed with the hotel and very much enjoyed our stay, there were also some real shortcomings that were hard to overlook. The absolute best thing about the Fairmont Mayakoba is the people. Every single person was so friendly, kind, attentive, and seemed to genuinely want to make our stay great. The butler team for our room, Javier and Fernanda, went above and beyond for us time and time again, making us last minute dinner reservations, coordinating activities, and giving us advice and recommendations for our time spent off the property in Playa del Carmen. Similarly, our housekeeping team was spectacular. They did not miss a single thing, left little touches in our room that were so appreciated, and timed turndowns perfectly so they happened while we were at dinner. All that said, it was ultimately the bigger things that brought the experience down. Despite being there to celebrate our honeymoon and holding Gold status, we were not offered a room upgrade. This was particularly odd and off-putting because several staff members remarked to us that the property was not near capacity, as it was low season. It seemed like they could have offered a room upgrade and simply chose not to. Additionally, and more negatively impactful to our visit, about half of the facilities remained closed for maintenance throughout our entire stay, with no prior communication and little clarity about the situation upon arrival. This included a large portion of the pool facilities (including the only adults-only pool on property) and two restaurants. While the attention to detail and warmth of the team were appreciated, the gaps in communication and recognition made it difficult for the overall experience to live up to expectations.
-
Oct 16, 2026
Amazing vacation in Fairmont
To start: we had an all inclusive package which was great because with kids it gives you a lot of flexibility in terms of how many snacks and meals a day you’ll have to account for. Super clean rooms and amenities. The resort is beautiful with lush green gardens surrounding the entire property. There are multiple pools if you are traveling with family and kids. There will not be a moment of boredom. The pool facing the beach was our personal favorite because of its proximity to the private beach but the other ones aren’t anything short of spectacular either. You can rent cabanas by the beach pool. There is also kids club -which we didn’t use- but their programs are super fun and accessible. Food /drink pretty amazing and we were very happy with the quality. Service is top notch- whether you are ordering from the pool side or in the restaurant, everyone is friendly and welcoming and willing to help. We were assigned butlers on arrival- I cannot stress enough how helpful our butler Daniel was. He made all of our restaurants reservations, spa reservations, boat ride reservations, pick up and drop off (the property is huge so depending on where your room is, you’ll have to use golf carts to get around), answered every question and accommodated every change request. Always super professional yet friendly. There were a couple of small issues with our room- he went out of his way to accommodate us - in the best possible way. All in all we had an amazing time and are already discussing booking our next year trip to Fairmont again. Thank you again Daniel for all you did for us!
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Oct 15, 2026
Great experience
We love Alfonso. He is the best and was so kind and accommodating. Highly recommend finding him when you got to Fairmont.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet policy : Pets Not Allowed