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Resort Details
- Various Lounges/BarsKahakai Bar
Luana's Lounge - Various Restaurants
Brown's Beach House Restaurant
Binchotan: Bar + Grill
Brown's Deli
Hale Kai Restaurant
The Orchid Court
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
- Full service Wedding department on property. Weddings small or large can be arranged. Banquet services available. Reception facilities, entertainment can be arranged.
† Fees may apply
- Bike rental †
- Children's program, onsite †OPTIONAL KEIKI ALOHA CHILDREN'S PROGRAM - fee applies, payable directly to hotel.
This program is available for children ages 5-12 years of age. Supervised activities include lei making, petroglyph hikes, tennis, beach activities, storytelling. - Direct access to a beach
- Fitness center on-site †Features the lastest in fitness equipment with views of the expansive lawn and pool beyond. Other fitness activities include daily seaside yoga, pool aerobics, and more. Some activities may incur additional cost, payable to hotel directly. Please consult with hotel upon arrival for specifics.
- Golf location (onsite/nearby) †36 Holes
- Hot tub2 Outdoor Hot Tubs
- Non-Motorized Water Sports †boogie boards, view boards, canoes, kayaks, floatation devices
- PoolThere is 1 pool on site. 10,000 square foot heated free-form pool on the oceanfront with 20,000 square foot sundeck.
- Sauna
- Spa †Spa Without Walls is a full service facility with private outdoor venues that allow the natural beauty and healing properties of Hawaiit to contribute to your wellness treatment. Indoors, there are treatment rooms, a steam room and separate dry sauna.
- Steam bath
- Tennis court †There are 10 tennis courts onsite. There are 7 lit tennis courts onsite.
- Golf †Golf Course located within 5 Miles of Property.
- On-site EntertainmentGATHERING OF THE KINGS POLYNESIAN FEAST (Luau)
Introducing the Big Island’s newest Polynesian Feast
The Fairmont Orchid and Island Breeze Productions announce a partnership that combine the Big Island’s finest cuisine with its most spectacular Polynesian production.
Every Saturday, guests are invited to gather for an evening that begins under the stars dining on culinary treasures from Hawai’i, Tahiti, New Zealand and Samoa on the beautiful grounds of The Fairmont Orchid at Plantation Estates.
Using a fusion of both traditional Polynesian and modern dance choreography, the dancers of Island Breeze retell the story of the settlement of the Pacific. Displayed in its fullness is the mana (power) of the ali’i (chiefs) and how each would be forever linked to the one star that guided them.
Reservations may be made directly with the Hotel Concierge at 808-885-5778.
Hula dancing and Hawaiian trio perform nightly at Brown's Beach House
- Marine Sanctuary of Kealakekua Bay
- Mauna Kea Observatory
- Parker Ranch
- Volcano
- Other Local AttractionsScuba, snorkeling, hiking, shopping, helicopter tours, kayak tours, ATV, whale watching, fishing
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
6172 reviews
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Jul 31, 2025Rooms were gross, pool too small, no separate adults pool
We were there July 23-July 30 2025. Staff was nice and very accommodating. I loved the location in Waikoloa. But I agree with other reviewers the place is filthy. I couldn't even make myself take pictures of my room. Mold, rotting walls, stains, molded rotting caulk. I just felt grossed out. Carpets were filthy around the hotel. I will also say the pool was small in that they sectioned off a small bit for adults the rest was for families. I like an adults only pool so I can get some relaxation. The beach was a small crescent so there wasn't space there either. This would be fine as we had plenty of beach time, but the reason you book a Fairmont is for the luxury experience. This didn't deliver. Dining was expensive as one would expect, so I have no complaints about that, but quality was sub par. I will book at another hotel next time. I would skip this property until they do a thorough clean and restoration.
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Jul 31, 2025
Fine hotel but no shade
I stayed at Fairmont Orchid with my husband and 2 young kids in July. I definitely will not come back. The hotel is nice, the rooms are pretty clean, staff is mostly friendly, there are comfortable beds but there are a few must haves that are missing and made the trip uncomfortable. There is absolutely no shade at the beach. You can rent an umbrella type chair that has 2 seats for $150 a day (not sure for how many hours), and even these are not full shade. I am used to resorts having tons of umbrellas on their beach for everyone to use. It is unacceptable not to have umbrellas set up at a 5 star hotel beach especially when there are no trees for shade. It is also almost impossible to find shady seats at the pool as people snag them all before 9am and leave their stuff on them all day. The pool is fully sunny with no trees to shade any area of the pool. So if you love full sun you won’t mind but with small kids I like to have some shady areas to play. It is a typical resort— they charge for everything. You can borrow snorkel gear for 1 hour a day but other than that if you want it longer or want a paddle board or something you have to pay. The area surrounding the hotel is all lava rocks/desert so not great for exploring unless you drive 1.5 hours away to the other side of the island which also wasn’t so great. Had I known I was staying on Mars with all of the lava rocks I definitely would have gone to another island. The food at the hotel is also pretty bad. It is almost impossible to find healthy options for the kids for lunch, there’s a food truck for tacos but then they cook the fish in vegetable oil which defeats the purpose of healthy fish. The food at the restaurants was mediocre and a total rip off. We left the property for most meals as the food sucked. I recommend checking out another island!
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Jul 30, 2025
Food Quality Is Extremely Sub-Par, Look Elsewhere for Dining
The hotel itself is well located and has all the amenities you would look for in a Hawaiian resort. The pool and beach layout are beautiful and the staff here are friendly and accommodative. It was ana amazing area to explore with walking trails and the ability to run or snorkel right at the beach on property. The staff at the hotel was great and would recommend the service to anyone. The property itself was beautiful, but would note that it is in need of a facelift. Many of the elevators were out and you could tell the hotel hasn't really been touched in 30 years outside of some freshened room decor. Unfortunately the bathrooms need some love with both our showerheads barely functional. The one thing to note is the food pricing/quality. Having spent a lot of money at nice hotels, I have no problem paying up for a luxury accommodation or dealing with high priced food options, but with a high price unfortunately comes reasonable expectations. The pricing at both Brown's Beach House and Binchotan restaurants were some of the wildest pricing for the most mediocre food I've ever had. Hale Kai Restaurant and the Taco Truck had better food than those two places and it was obviously cheaper. The fish options at both upscale restaurants were lacking in quality which is shocking for Hawaii. At the end of the day if I could do it all over again, I would have eaten off property at the Canoe House or Mauna Lani's restaurants down the beach. At least we got great quality food items for the price we paid down there.
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Jul 27, 2025Extremely rude and disrespectful employee at the beach shack
EXTREMELY RUDE AND DISRESPECTFUL at the beach shack. We flew so many hours to come here and no one deserves to be treated disrespectfully. The employee named Maleya was super nasty. This is not a true 5 star hotel. Stay away if you don’t want to be treated horribly. We have been so many places around the world in Asia and Europe and this is my first time encounter a very rude employee at this Fairmont Orchid. This is the rudest place in the whole world. When I told her to stopping treating me rudely and will report to the manager. She said go ahead and talk to the manager. There was no apology and when I asked what her name was, she asked me back what’s your name? If you ask me what my name is, I should be able to ask you back what’s your name is. And she got real snappy and snotty with me. Again I have never encountered any employee like this at any resort in the world. No one deserves to be treated this way when you’re on a vacation and paying an arm and a leg for it.
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Jul 25, 2025From the moment we arrived at the Fairmont Orchid, we were surrounded by Hawaiian luxury. The resort exceeded all our expectations and gave us a truly unforgettable experience. We had planned our wedding at the Fairmont using their wedding package, and everything turned out absolutely perfect. A huge part of that was thanks to Aria, our incredible wedding coordinator. She is amazing—so helpful, upbeat, and organized. From start to finish, Aria made the entire process smooth and enjoyable. She brought our vision to life effortlessly and made our special day feel easy, meaningful, and truly magical. We honestly couldn’t have asked for more. Our ocean view room was spacious, spotless, and tastefully decorated, with a private lanai where we loved having our morning coffee while watching the sun rise over the mountains. The resort grounds were stunning—lush gardens, peaceful koi ponds, and beautiful walking paths along the beach. We spent our days relaxing by the pool, swimming in the lagoon, and enjoying activities like paddleboarding, snorkeling, and the amazing luau. Everything about our stay felt magical, and we’re already dreaming of coming back. A solid 5 stars!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $48 (plus tax)per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum valet parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryA minimum Self-Parking fee of $38 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Holiday cancel penalty applies when any portion of reservation falls under holiday period, including all stay-throughs.
Minimum night stay requirements may apply to your reservation.
A major credit card imprint is required upon check-in with the front desk before signing privileges on incidentals will be extended. At the time of check-in, the front desk will also pre-authorize the credit card for incidentals based on the length of stay.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability at check-in.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel-imposed resort fee inclusions:
- Wellness classes. Weekly wellness activity calendar available at fairmontorchid.com
- Shuttle bus service within the Mauna Lani Resort.
- Golf Valet. Handling and storage of personal golf clubs during your stay.
- Branded reusable water bottle for each registered guest per stay, to be filled at purified water stations located throughout the resort.
- Coffee and tea service in the lobby between 5:00 a.m. and 6:30 a.m. (New)
- Hawaiian Cultural Classes & Resort Activities. Weekly activity schedule available at fairmontorchid.com.
- RunGo guided tours. (NEW)
- Lei greeting upon arrival.
- Snorkel equipment rental for one hour (available to each guest, per day—resort use only). Guests who purchase Fun & Sun passes may sign out snorkel equipment multiple times per day.
- Pool amenities (sunscreen, water, and fruit service).
- Washer and dryer usage, including product. (NEW)
- 45-minute photo session with Pacific Dream Photography. Reservations required. Photos available for purchase.
The Resort Experience Fee will not include overnight valet or self-parking. Nightly parking charges will be:
Self-Parking: $38.00 plus tax
Valet-Parking: $45.00 plus tax
- Pet policy : Pets Allowed