- $50 Spa Credit applies to treatments only, does not apply to spa products or salon services
- Early Check-in and Late Check-out Subject to availability
- 5-night min stay
- All value adds are per room, not per person unless otherwise indicated
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Offer includes
- Every 4th Night Free
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
Guests will receive up to (2) 30 minute massages, one massage per person per stay per room.
Important information: additional information available at check-in.
- Guests will receive up to $100 in Resort Credits per room, per day. Resort credit can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
Guests will receive up to $50 in Resort Credits per room, per day. Resort credits can be applied to the following:
- Spa Services (excluding products)
- Lobster and Fine Cuts
- Romantic Dinner
- Wine
- Room upgrade
Important information: Tips and service charges are not included, credits are non-cumulative with a maximum of $1500 per stay, credits cannot be used in gift shops, concessions, tobacco shop or for Spa products (Spa services are applicable), credits cannot be used for the incidentals account upon check-out, credits have no cash value, non-transferable to other guests and valid only during the dates of stay, other restrictions may apply, further details available at check-in.
- Pre-arrival contact
- Assistance with special family celebrations
- Assistance with excursions and reservations at local restaurants
Macarons
- Pre-arrival requests
- Assistance for special couple celebrations
- Assistance to arrange off-site tours and local restaurant reservations
- Pre-arrival contact
- Assistance with special family celebrations
- Assistance with excursions and reservations at local restaurants
The all-inclusive program includes the following amenities:
- Breakfast, lunch and dinner at various restaurants and bars
- 24 hour room service when ordering from the room service menu
- Minibar including soft drinks, bottled water and beer. Coffeemaker with all the supplies.
- Daily Activities. List of activities: rituals, yoga classes, cooking lessons, beach volley, ping pong, billiard, beach tennis. etc.
- Free Hi-Speed Wi-Fi/Internet in rooms and public areas
- All taxes and service charges included
Important Information: Redemption information will be provided by the hotel at check-in. Surcharge will be applied to Lobster, Fine Cuts and not listed Premium brands.
Resort Details
- Various Lounges/Bars
Cevichería
Jamaica bar
Lobby bar
Swim-Up bar - Various Restaurants
Kambu Restaurant
Kalmia Cocina
Rosato Ristorante
El Mexicano
Trattoria
Sushi Corner
The Grill
Deli Cafe
Pizzeria
Cenaduria
La Cevicheria
San Telmo Steak House
Panadería
Thai Kunn
Healthy Corner
Some restaurants may operate on select schedules. Reservations may be required. Expect dress code requirements. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Conference facilities†
- COVID test onsite
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall, Offsite†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Wireless Connectivity
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club - For children ages 4-12 years old, available from 9:30 AM - 6:00 PM.
Teen's Club - Video games, 3D TV screens, modern music MTV, Wi-Fi connectivity, movies, computers. - Direct access to a beach
- Fitness center on-site
- Hot tub2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 2 pools and 1 children’s pool. This property also has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
17116 reviews
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Jul 29, 2025Not a family hotel anymore
Not a family-friendly hotel anymore If you want to drop off your kids at a “kids club” for hours and check out of parenthood, this is your option. The hotel now seems to decide for parents who prefer to be separated from their children for more than six hours in the afternoon. We’ve stayed here three times in the past 18 months, but today everything has changed—and it’s no longer a family hotel. There are no more nightly shows for families. At the pool, there’s a slide that’s dangerous for little ones because older kids push them, ride it backwards while smaller children are going down—and nobody says anything! On the positive side: the food is good and the waitstaff and restaurants offer excellent service. But the idea that parents actually want to lose the few vacation hours they get with their kids is the key issue. I’m still at the hotel and I’m very upset by the lack of empathy from the reception team and kids club staff. I’m grateful to Fernanda, the manager, for listening and trying to help—but with these changes, this hotel is no longer part of our vacation memories. I hope that other families who want to truly enjoy the 18 short summer vacations they have with their children don’t waste their money here—because this is NOT the right investment.
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Jul 29, 2025amazing staff
the entertainment from the pool staff was amazing from Jonathan, baby face, drew, wendy, and esteban. food was amazing.
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Jul 28, 2025
Food Motivated
Eladio in the market was very kind and made us feel welcomed every morning, don't forget to stop and see Paola in the evening at the market for the best crepes, and head to Don Robertos for the most authentic tacos you will have
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Jul 28, 2025
Service & Kids Club review
The service here was exceptional. The buffet workers, Gladio, Nayeli, Henry Sosa, Daniel, Alberto, Oswaldo, Enrique and his partner (Anselmo?) were wonderful. They always catered to our large party and were able to provide us with all the options we needed especially for the children in our group. The Kids Club deserves all the rave, especially Itzel. Our children thoroughly enjoyed attending the kids club, often times wanting to stay longer. Overall, a great experience. Thank you!
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Jul 27, 2025
Honeymoon - Must Visit!
Paola at the Market made the world’s best crepes! Fabian from the concierge desk was so helpful in navigating everything all week! Limber at El Mexicano makes hands-down the most incredible guac, we got the secret to amazing guac from him! Wilberth at Don Roberto gave us the secret to their amazing sauces and the tacos were to die for, I would fly all the way back just for those tacos! Diego and Sergio at the swim up bar were quick and kind! Luis, Jessica and Noe at the Spa were amazing as well! Overall great experience and great honeymoon :) All staff were friendly and kind but these were our stand-out interactions. Rooms were nice and clean every day, couldn’t have asked for a better place to stay!
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Pet policy : Pets Not Allowed