Resort Details
- CAFE SOLARIS BUFFETInternational Menu
- DELISpecialties: Desserts, coffees, and more.
- DON GUS(Reservations required)Specialties: Mexican à la carte
- LE CINQUE TERRESpecialties: Pizzas and calzones.
- MARCO POLO(Reservations required)Specialties: Mediterranean and Italian à la carte
- POOL SNACKSpecialties: Fast food.
- Various Lounges/Bars- Lobby bar
- Pool bar
- On-site snack area - ZAI Oriental Restaurant
Enjoy the best cuisine including Chinese, Thai, Vietnamese and Japanese offerings. Dine in a casual atmosphere with beautiful views of the garden and pool areas.
Reservations required.
- Deluxe
Bedding - 1 king bed or 2 double beds
Some rooms have an extra murphy bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 2 children, 2 juniors 4 total
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children 5-17 are surcharged.
Additional Amenities - All rooms include also 24 hrs room service, minifridge refreshed daily with bottles of water, soft drinks and beer, complimentary in room safety deposit box, in room internet access (fee), complimentary bath amenities, vanity mirror, wake up call service and daily maid service included as well.
Connecting and/or adjoining rooms requestable.Hospitality rooms available at no extra cost for guests to freshen up when they have early arrivals and/or late departures from the resort.
Complimentary crib service requestable (under availability).
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- TV
- Wireless internet connection
- Deluxe Lagoonview
Bedding - 1 king bed or 2 double beds
Some rooms have an extra murphy bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 2 children, 2 juniors 4 total
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children 5-17 are surcharged.
Additional Amenities - All rooms include also a 24 hours room service, daily refreshed minifridge with bottles of water, soft drinks and beer, complimentary in room safety deposit box service, in room internet access (fee), vanity mirror, complimentary bath amenities, wake up call service available and daily maid service included as well.
Hospitality rooms available at no extra cost for guests to freshen up when they have early arrivals and/or late departures from the resort.
Complimentary cribs service requestable (under availability).- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- TV
- Wireless internet connection
- Deluxe Partial Oceanview
Formerly Deluxe Oceanview Effective from 6/28/24
Bedding - 1 king size or 2 double beds
(Some rooms have an extra murphy bed)Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 2 children, 2 juniors 4 total
Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children 5-17 are surcharged.
Additional Amenities - All rooms include also 24 hours room service, daily refreshed minifridge with bottles of water, soft drinks & beer, complimentary safety deposit box service, in room internet acess (fee), vanity mirror, complimentary bath amenities, wake up call service available and daily maid service included as well.
Connecting and/or adjoining rooms requestable.
Complimentary cribs service (under availability).- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar
- Safe
- Shower only
- Telephone
- TV
- Wireless internet connection
- Deluxe Partial Oceanview with Jacuzzi
Formerly Deluxe Oceanview Effective from 6/28/24
Bedding - 1 king bed or 2 double beds
Some rooms have an extra murphy bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 2 children, 2 juniors 4 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- DELUXE DOUBLE OCEAN FRONTBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING OCEAN FRONTBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE DOUBLE OCEAN FRONTBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING OCEAN FRONTBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 3 adults, 2 children, 2 juniors 4 total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE DOUBLE ROOMBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING ROOMBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE DOUBLE LAGOON VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING LAGOON VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE DOUBLE LAGOON VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE DOUBLE OCEAN VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 4
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING OCEAN VIEW WITH JACUZZIBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING OCEAN VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- DELUXE KING PANORAMIC OCEAN VIEWBedding - 1 king bed or 2 double beds. Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit - 2 Adult, 2 Child, Total 2
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- 24-hour front desk
- Babysitting*
- Baggage hold
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- 24-hour front desk
- Babysitting*
- Baggage hold
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Outdoor pool
- Pool
- Restaurant
- Room service*
- Safe deposit box
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports*
- Wireless internet connection in public areas
- Business Services*
- Internet Access*
- Four different packages available.
For details please contact: jeferecepgrcun@hotelessolaris.com.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club has its own private pool, grassy play areas, and a great indoor play center. Children will have plenty of safe, supervised and creative things to do while you relax. Weeklly programming includes arts and crafts, finger painting, story time, Mexican games, musical, sports and ecological activities.
- Direct access to a beach
- Fitness center on-site
- Hot tub1 outdoor hot tub.
- Motorized Water Sports *Jet sky, moto runners, parasailing, diving, deep fishing, and more.
- Non-Motorized Water SportsEnjoy unlimited access to non-motorized watersports such as kayaks and pedal boats. Our private marina is located on the lagoon side of the resort.
Access to the gym at this facility is complimentary for all guests. The sports and entertainment team offers a complete weekly activities program - Outdoor pool
- PoolThere are 2 pools on-site. One large oceanfront view pool is divided into sections, including an activity pool, swim-up bar and children's section.
An adults-only pool is separated from the main pool area. There is also a large, outdoor Jacuzzi that can host 15 guests.
The Kids Club has its own private pool, grassy play areas, and a great indoor play center. Children will have plenty of safe, supervised and creative things to do while you relax. Weekly programming includes arts and crafts, finger painting, story time, Mexican games, musical, sports and ecological activities. - Spa *
- Steam bath *
- Tennis courtThere is 1 tennis court on-site.
- Gambling *Downtown Cancun hosts a variety of popular casinos.
- Golf *Golf course located within a mile of the property.
- On-site EntertainmentSeven different fabolous and professional shows a week: Mexican, Circus, Magic and illusion. As well as Caribbean, International and Kareoke. Presented at the hotel theather, start from 8:00 to 9:00 and last about an hour.
* Fees may apply
Property information
Customer ratings & reviews
TripAdvisor Traveler Rating
10228 reviews
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Oct 16, 2026massage & facial
lilly and leticia gave my sister and i a wonderful massage, i feel brand new, thank you so much!!!:)
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Oct 16, 2026
Spa!
Leticia and Lily at the spa were amazing!!! 10/10 i would highly recommend
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Oct 16, 2026
Amazing and Memorable Trip
We had an absolutely amazing stay at the resort! Everyone was incredibly courteous, friendly, and welcoming. From the moment we arrived, we felt like family, and the outstanding hospitality made our experience truly unforgettable. A special thank you to David Velazquez, who went above and beyond to make our 30th wedding anniversary extra special. He made us feel celebrated and appreciated, and his thoughtfulness and exceptional service meant so much to us. We would also like to recognize Sergio, who did a wonderful job with our anniversary photos. He was knowledgeable, friendly, and extremely professional, making the experience enjoyable and helping us capture beautiful memories of such a meaningful milestone. The entire team made our stay exceptional, and we are so grateful for the wonderful memories we created. We couldn’t have asked for a better experience. Thank you for making our 30th anniversary so special! We look forward to returning!
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Oct 14, 2026
Latin Wednesday Nights
I had a great time but one of the best nights at the lobby bar was with Bianca y Giancarlo
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Oct 14, 2026
Very Worth It
Amazing staff, especially bartenders, adequate room even at lowest price, 10/10. Bartender Abran makes a mean ice blended Pina Colada and authentic AMF. If Abran serves you, pray for your liver 🙏
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe hotel has ongoing construction.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed