Grand Bavaro Princess- All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

17958 reviews

• 

  Disappointing Return Visit And Probably Our Last

  My family stayed at Grand Bávaro Princess three times (2017, 2018, and 2026), and I can honestly say this will probably be our last. The first two visits were great. The staff was friendly and attentive, and if you needed anything, you were encouraged to ask. This time? Not so much. The customer service has really gone downhill. When we arrived, we discovered that the in-room safe didn’t work. That evening, my husband told the front desk, and they handed him a card with a zero scribbled on it and told him to call that number. The problem? Our room phone wouldn’t dial out. We reported that, too, and were told someone would come fix it. Nobody ever showed up. Eventually, we just stopped asking. Neither the phone nor the safe was ever fixed. The room itself was pretty grim. There were huge gaps around the door that let in light and bugs, the bathroom smelled like sewage, hair was wrapped around the hair dryer cord, and there was hair stuck to the blankets. On the second-to-last night, the bathroom ceiling started leaking around a light fixture. Someone patched it, but the maid did a half-hearted job cleaning up the plaster afterward. My parents, who were staying in the same bungalow, had the same thing happen in their bathroom. Their repair didn’t hold, and it leaked twice more. The maid who was supposed to clean up after the repairs never showed up. Both rooms were in need of a serious deep cleaning and updating. There were mystery stains everywhere, and everything just felt grubby. This is not what I expect when paying for a resort vacation. The à la carte restaurant reservation system is basically a lottery. Maybe you’ll get lucky and get a table at the restaurant you want, but probably not. And trying to get help from guest services is frustrating because it often feels like they really don’t want to help you. The tram service was painfully slow in the mornings and evenings. On Friday night, the local visitors arrived in droves, and the pushing, shoving, elbowing, and line-cutting we witnessed while trying to get on the tram and into the buffet were unlike anything I’ve experienced at a resort. The whole evening was stressful and genuinely unpleasant. Not exactly what you come to the Caribbean for. Breakfast service was hit or miss, too. Some mornings, we’d wait around 10 minutes before anyone came to take our drink orders. There were some bright spots. The beach was beautiful, and the maintenance crew did a great job keeping the sargassum cleaned up. Clara at the lobby bar was delightful, Pedro at the beach bar was great, and Ismael and Don Juan at the pool bar were wonderful. The gentleman at the breakfast buffet omelette station deserves a shout-out, too. He remembered my husband’s order every morning and made sure people weren’t cutting in line. We also had a really nice massage at the spa. The afternoon pool games were fun, although I wish there had been more of them. The housekeeping and beverage staff did a good job working around our schedules, although it sometimes took a while to get towels in the evenings after we’d been at the beach. The grounds crew was always working to keep the property looking nice, and seeing the peacocks roaming around in the mornings was still one of my favorite things. But honestly, the good parts just weren’t enough to make up for everything else. That’s what makes this visit so disappointing. We came back because we had such great experiences in 2017 and 2018. I know this resort can do better because I’ve experienced it firsthand. This time, though, the rooms, the service, and the overall experience were a letdown. If you’re heading to Punta Cana and want a relaxing vacation without constantly dealing with inconveniences, I’d look elsewhere. It’s a shame, because we used to really enjoy this resort, but I don’t see us coming back.

  Oct 17, 2026
• 

  Excellent

  I'm love it right know with my family and will come back soon with more family

  Oct 16, 2026
• 

  Girl’s Trip

  Stayed for 4 nights in September 2026. Very large resort, but the tram service made it very easy to get around. Grounds were well maintained and there was always cleaning being done. Night time entertainment was always fun. Food at both buffets was good. Italian and Indian restaurants also very good. Staff were always friendly. Stayed in a standard room, which was beautiful, clean and very spacious. The beach and pool areas were both very nice and always kept clean. Special thank you to Nikki who works at the concierge desk. I emailed with her with special requests before arriving and all were granted. Also Samantha and Eva who work at the Indian restaurant are amazing, as well as Darlin who took care of me at the beach buffet. Overall had a wonderful time and would visit again.

  Oct 15, 2026
• 

  Great people, great rooms, but plan ahead as a family

  Great people, great rooms, but plan ahead as a family I have fond memories of coming here as a kid. Coming back as a parent, my review is more nuanced. It's a worthwhile destination overall, but I have notes. 1. Rooms: excellent. We had a swim-out and used it every evening to tire out our little one. Housekeeping works around your schedule and stops by several times a day, so you won't miss turndown if you sleep in or don't want them in while you're at breakfast. 2. Food: plan your reservations on day one. The buffet (Hispaniola) is the default for all three meals. It's fine and gets the job done, though seating and service can be hard to come by. The à la carte restaurants are much better, but you must book at least 24 hours ahead and before 5pm. If you don't reserve right at check-in, you're stuck with the buffet your first two nights. 3. Service: excellent across the board.The staff are genuinely kind and accommodating. 4. The trolley: frustrating. It's often late or full at the worst times, and some stops get skipped entirely depending on where the crowds load and unload. Even outside peak season, I ended up walking to my destination or another stop about half the time. 5. Timeshare pitch: skip it. As soon as you arrive, someone who looks and acts like hotel staff offers a "premium concierge" session the next morning with breakfast included. It's a vacation club sales pitch, they're relentless, and it costs you half a day you'll never get back. 6. Laundry: brutally expensive. It's billed per item, around $4 for a pair of socks. You could fly in a Swiss engineer to build a laundry robot for less than they charge to wash one family load. 7. Wi-Fi: Just buy an eSIM. Both the free and premium Wi-Fi were unusable. 8. Kids club: great staff, limiting schedule.This was our main reason for choosing this resort. Our daughter loved it and the attendants were wonderful. But it closes at 6pm and doesn't provide lunch, so a real dinner date isn't possible. We ended up carefully planning around 3-hour blocks, which wasn't the relaxing setup we'd hoped for. Maybe my expectations were too high, but I really wished for evening hours. Also, sweets and juice are on tap, so pickup meant collecting a child on a full sugar high. 9. Bars: great. The classic beach cocktails are generous and well made. The best bartender at the resort, by a mile, was at the Tartufo/Samsara bar. 10. Tipping: The staff throughout the resort were exceptional. Even though it's all-inclusive, we were happy to tip generously and recommend arriving ready to do the same. Bottom line: We enjoyed our vacation. This was our first all-inclusive as parents, and we were probably extra sensitive to the small inconveniences and mental load right when we wanted to drop our packs and switch into vacation mode. Go, enjoy it, book your restaurants and plan your days on day one so that you can ride your stay on autopilot.

  Oct 14, 2026
• 

  Best decision we ever made switching to this hotel!

  Me and my husband came To this hotel after leaving Royalton Bavaro after 2 days, and decided to choose Grand Bavaro Princess to continue our holiday and we definetly made the right decision! The resort is amazing, customer service is 10/10, food is delicious with so many restaurants. If you’re expecting a top customer service, this is definetly the place to be! Currently having dinner on the beach and having an amazing time!!

  Oct 14, 2026