Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • Cenacolo
    Cenacolo delivers an authentic Italian dinner experience with a touch of luxury.
  • El Paseo
    El Paseo Is a chic, sophisticated extension of the vibrant Quinta Avenida, where you can ejoy a delicious coffee, homemade pastries, a healthy smoothie, or a tempting bagel with salmon. Enjoy as well signature cocktails while you admire the views and breeze of the Mexican Caribbean in our spectacular bar.
  • La Cocina Restaurant & Terrace
    Welcome the morning with our delicious gourmet breakfast buffet. Ease into your day enjoying the local delights and amazing views of the Mexican Caribbean Sea at La Cocina restaurant.
  • Sushi 'n' Raw Bar
    Enjoy the best Sushi in Playa del Carmen, our Sushi "n" Raw Bar is a unique oceanfront concept that combines to perfection the traditional Japanese dish with a light touch of the Caribbean, creating an explosion of flavors by putting together the freshest ingredients.
  • The Grill at 1-26
    A delight for the eyes as well as the palate, this vibrant restaurant is a favorite. Enjoy an exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill.
Discover your home away from home in beautifully designed guest rooms and suites.
Enjoy an array of activities fit for families and couples alike.
Off-Site Recreation
  • Shopping †
Off-Site Attraction
  • La Quinta Avenida
    A must-stop while visiting Playa del Carmen, endless shopping possibilities await along your stroll at La Quinta Avenida (5th avenue), where you can shop local handcrafts, souvenirs, and luxury goods from Mexican and international brands – only one block away from our resort.
  • 3D Museum of Wonders
    A one-of-a-kind interactive museum with 3D art that unveils a world of fantasy and imagination, explore your senses and strike a pose beneath mind-blowing artworks.
  • La Quinta Alegría
    A premium shopping mall, La Quinta Alegría hosts a variety of luxury brands.
  • Río Secreto
    A stunning natural wonder of Quintana Roo, where you can explore underground rivers and caves. Swim, hike, and be amazed by these fascinating geological formations.
  • Riviera Maya Jazz Festival
    An annual three-day, public festival that celebrates both international and Mexican Jazz every November, just steps away from our resort at the famous Mamitas Beach.
  • Joyà by Cirque Du Soleil
    Delight in a fantastic performance of drama, live entertainment, and acrobatics from the world-renowned Cirque Du Soleil.
  • Gastón Charó Art Gallery
    Gastón Charó Art Gallery is an iconic artistic spot in Playa del Carmen, right in the heart of La Quinta Avenida. A display of paintings, sculptures, photographs, jewelry, and handcrafts channel the spirit of our city’s vibrant creativity.
  • Xcaret
    Nature Themed Park in Rivera Maya where you and your family can enjoy dozens od natural and cultural attractions. Swim in underground rivers, admire the local wildlife, and enjoy a nigh-time show that captures the essence of Mexican history through folkloric dance and traditional music.

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5537 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice place to stay.

    We would have liked more food place to choose from and not so pricey. The room was nice. The swimming pool were average. The beach was pretty small.

    Jul 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great location but hotel need more...

    The room and service overall very good. The hotel feels a little outdated but good for the price. Location is fantastic. Within walking distance to everything in Playa.

    Jul 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    I don't recommend this place at all

    cockroaches un the dinning and kitchen area. Quality of food was horrible the fridge in the room didn't keep drinks cold and that was normal according to maintenance

    Jul 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay away from this hotel !

    Stay away from this hotel! We booked two connected rooms through Expedia 6 months in advance specifically for our family. When we arrived, the hotel gave us two separate rooms that were NOT connected and refused to honor our original reservation. Instead of fixing the issue, the staff blamed Expedia, saying “Expedia doesn’t know the hotel”, which is absolutely unprofessional. After complaining to the concierge, we were told that we could only get connected rooms if we paid an additional fee—even though we had booked and paid for them months ago. This felt like a scam and an upsell tactic. The entire experience was extremely disappointing—poor customer service, lack of accountability, and zero willingness to make things right. We will never stay here again and strongly recommend others to avoid this hotel.

    Jul 27, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Work trip

    The staff at the front desk were extremely friendly and helpful. Everything was in pretty good condition with the exception of the elevators. They seemed to be only partially functional most of the time.

    Jul 19, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)


  • Pet policy : Pets Allowed: additional fees apply for brining a pet.

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