Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Discover your home away from home in beautifully designed guest rooms and suites.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy an array of activities fit for families and couples alike.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5537 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice place to stay.

    We would have liked more food place to choose from and not so pricey. The room was nice. The swimming pool were average. The beach was pretty small.

    Jul 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great location but hotel need more...

    The room and service overall very good. The hotel feels a little outdated but good for the price. Location is fantastic. Within walking distance to everything in Playa.

    Jul 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    I don't recommend this place at all

    cockroaches un the dinning and kitchen area. Quality of food was horrible the fridge in the room didn't keep drinks cold and that was normal according to maintenance

    Jul 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay away from this hotel !

    Stay away from this hotel! We booked two connected rooms through Expedia 6 months in advance specifically for our family. When we arrived, the hotel gave us two separate rooms that were NOT connected and refused to honor our original reservation. Instead of fixing the issue, the staff blamed Expedia, saying “Expedia doesn’t know the hotel”, which is absolutely unprofessional. After complaining to the concierge, we were told that we could only get connected rooms if we paid an additional fee—even though we had booked and paid for them months ago. This felt like a scam and an upsell tactic. The entire experience was extremely disappointing—poor customer service, lack of accountability, and zero willingness to make things right. We will never stay here again and strongly recommend others to avoid this hotel.

    Jul 27, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Work trip

    The staff at the front desk were extremely friendly and helpful. Everything was in pretty good condition with the exception of the elevators. They seemed to be only partially functional most of the time.

    Jul 19, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : additional fees apply for brining a pet.

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