Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Discover your home away from home in beautifully designed guest rooms and suites.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy an array of activities fit for families and couples alike.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5490 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    best vibes

    Perfect trip. We'd never been somewhere so nice. The pools and beach access were unmatched. Even the Mexican restaurant on the premises (for which we'd had low expectations, tbh), was great. Santos Jimenez and Daniel Bermudez and all the staff at La Cocina were excellent and the food and view were amazing. (Expect inflated tourist prices in beachside Playa, or trek a bit for cheaper food.)

    Apr 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hyatt quality is unbeaten

    The hotel facilities were amazing. Rooms, business facilities, F&B (fresh tacos for breakfast, what? 🤩) were all top notch but what makes this place unique and unforgettable is the sunrise you can enjoy from the pool and outdoor breakfast area. Pool gets a bit too crowded in the afternoon and overall did not impress me along with the qualitynof the cocktails…especially the margaritas that were quite mediocre. However overall a solid solid 5 star and one of my top 10 favorite hotels ever.

    Apr 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food, great ambiance!

    Daniel & the team took great care of us during our dinner. I asked for a mocktail that wasn’t very sweet and Daniel went above and beyond to make me something that satisfied my craving. The gorditas de chicharrón were the star of the show. So good!

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt Playa del Carmen

    Great hotel and great location. Had nice beach days most days and just a few days with algae on the ocean. Very comfortable bed and pillows. Attentive staff. Close to 5th avenue if you want to walk around town. Will definitely repeat in the future.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful

    Santos Jimenez was tops. Service was excellent. Always a happy welcoming disposition. A real pleasure to be served by and a real gentleman all around who made our family feel very comfortable and welcomed. Always with a smile and no ask too much for Santos to cater to - thank you Santos!!!

    Apr 20, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : additional fees apply for brining a pet.

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