Resort Details
- 24-hour coffee shop
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators Not Available
- Free high speed internet connection
- Free parking
- Front desk
- 24-hour coffee shop
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators Not Available
- Free high speed internet connection
- Free parking
- Front desk
- Guests are provided with free hand sanitizer
- Luggage service
- Onsite laundry
- Property confirms they are implementing enhanced health & safety measures
- Property is cleaned with disinfectant
- Safe deposit box
- Smoke-free property
- Staff wears personal protective equipment
- 2167
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1375 reviews
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Apr 23, 2025Beautiful Island- won’t return to the resort
I was waiting to write this review because I was super hopeful the GM would respond to the email I sent to him during our stay… but we’ve been home 2 weeks and still no reply so here we go… 100% buy trip insurance if traveling to Exuma. A series of flight issues and delays made it so we wouldn’t land before sunset and the airport doesn’t have lights so we could not land. I should’ve booked trip insurance (my bad) but the resort was not able to accommodate shifting our dates of stay—we had to pay for the night we did not stay. We did end up adding 2 additional nights but there was no ability to shift the stay. Again, I’ll take responsibility for this one but just a word to the wise - trip insurance! Ok now that we’ve arrived- the resort! The resort itself is nice. The units are spacious and clean. The staff is kind and the beach is beautiful. We truly fell in love with the island- we will return to Exuma but likely not to the resort. Biggest complaints: 1- one of the reasons we picked this resort is because of the advertised beach club- we just knew our kids would love it! Unfortunately when we arrived we were told by two separate staff members that it was “adults only”. I tripled checked the website as did our travel agent and it is not listed as adults only anywhere…this was a huge let down and a miss for us. Emailed the GM during our stay to ask about this but no reply. 2- communication. When we checked in we were given a welcome note with the email address to the GM. We were also encouraged to use What’s App to communicate with staff- I tried a few times to ask questions via What’s App (I.e. can we rent a golf cart Friday?”) But we never heard back. We also outreached the GM via email as encouraged in the welcome letter with a few concerns (see below) but never heard back. Our room phones were not functional. 3- it’s a small resort and there is no tv system to log in/log out guests from smart tv apps or websites. With that being said, highly suggest some type of quality control as when we turned on the tv for morning cartoons our young children were greeted with a pornographic website. Yikes! 4- the air conditioner broke the second day of our stay. They “fixed it” but then two hours later it was broken again and leaking on the floor. By 6 pm I called the desk (from my cell phone because they don’t answer what’s app and the room phone didn’t work). I told them if we need to pack up and move rooms then we need to do it soon as we have a 2 year old baby who goes to bed at 7:30… long story short, we did get moved but not till 9:30 - hauling our suitcases and groceries across a parking lot with a sleeping 2 yo in tow. We travel lot as a family with our young kids. We understand things happen and no one is perfect. A lot of this would have been no big deal if communication occurred and there was better customer service. Top tips- buy trip insurance, rent a jeep, get groceries delivered and spend at least a day on the water !
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Mar 21, 2025Recommended in Exuma
Amazing times at Grand Isle Resort And Residences and spotted interesting people! Great food and fun! Perfect time of year for romance and parties, especially on Emerald Bay. Even more stunning in person! Spa was so relaxing, especially the Lava Shell treatment.
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Mar 13, 2025Couple’s Getaway, first time in 17 years!! Perfect place!!!
The wife and I had a first in 17 year opportunity to get away without our daughter for a couples trip. I nailed it with reservations to Grand Isle Resort. The unit we stayed in was incredibly decorated, the grounds were well maintained. The 23 Compass was incredible. The Pina Coladas were perfect. Having said that, the Staff was the real standout. Everyone was friendly, remembered our names. Warmly greeted us at every opportunity. Always asking if we needed anything or had any questions. Paul’s wave and smile always made my day. Palapa’s could get busy, and you need to give them al little time, especially on evenings 23 is closed, but still. Great experience.
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Mar 02, 2025
A relaxing, safe, and quiet place to stay
The staff here are excellent - kind, down to earth, and accommodating. The resort and grounds is one of the best we’ve ever been to- everything is close by but you don’t feel like you’re on top of everyone. Because the adjacent hotel’s golf course is closed, the cart path provides a wonderful safe and scenic walking/running loop around the resort. The power went off twice during our 8 day stay, but it came back on within a few hours. (We’re unsure if this is due to an island/resort infrastructure issue or a power supply insufficiency, but it would be nice if all the units had back up generators). The water also went out twice during our stay, and we’re also unsure if this was a weather-related situation or infrastructure issue, but staff was quick to respond to begin fixing the issue both times. The food at the restaurants is better than most of the places on the island - the pizza is delicious and an easy take out option. The in-unit washer and dryer are a huge plus.
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Feb 20, 2025
Perfect Family Vacation
If I could give a review with more than 5 stars I would! We were originally booked at a different location on the island. Upon arrival we were notified of an issue with our reservation, I made a call to Grand Isle, and they had a villa available and took great care of us! This location was perfect for our family vacation! We enjoyed eating at all of the onsite locations, all were great and we didn’t feel we needed to find alternative places off site to eat. The beach and pool were never overcrowded. The room was very clean, fully equipped, and the golf cart was a great bonus for getting around the property. The beach view from our balcony was amazing! But the best part was the friendly staff, specifically Alecia and Ceyon. They took great care of us, called us by name, and made our trip feel special. The service here was top notch. Thank you so much Grand Isle for helping us out when our original plans didn’t work out, and offering us an amazing family vacation. We had the best trip and hope to be back!
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not accepted
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Know before you go: Contactless check-in and contactless check-out are available.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 per personAirport shuttle fee: USD 35.00 per person (one-way)Airport shuttle fee per child: USD 3.00 (one-way), (up to 10 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.