Resort Details

Dining
OnSite Dining
  • Hula Hulas

    Hula Hulas is a locally inspired creative-casual restaurant and bar serving breakfast, lunch and dinner. We are nestled within the Grand Naniloa Hotel in beautiful Hilo Bay, Hawaii, boasting expansive views of the reef-lined bay and surrounding island. We’ve provided the perfect setting for Hula Hulas’ “farm to fork” cuisine, warm hospitality and a vibrant bar and lounge.

    *Brunch Only offered on weekends

  • Hula Lounge Lobby Bar
    End the evening with fabulous views of Hilo Bay at our full-service bar offering fine spirits, a wide selection of wines, domestic and premium beers, and popular microbrews. Our mixologists serve up traditional island tropical drinks, signature favorites, and nightly “pupu” specials to accompany your libation. Enjoy live music by local artists every Monday and Tuesday night.
  • In-Room Dining

    There is no need to leave the comfort of your hotel room when you can have your favorite snacks, meals and deserts delivered right to your door. In-room dining is offered daily.

On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • 24-hour front desk
  • ATM/Cash machine†
  • Buffet breakfast†
  • Business center†
  • Coin operated laundry†
  • Exercise gym
  • Free high speed internet connection
  • Golf†
  • Ice machine
  • Lounges/bars†
  • Luggage service†
  • Meeting rooms†
  • Pool
  • Restaurant†
  • Sundry/Convenience store†
  • Valet parking†
  • Vending machines†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
    Open 24 hours.
  • Golf †
    Two rounds of 9-Hole play at the Grand Naniloa Golf Club for two guests.
  • Pool †

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 1845 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An fantastic vacation

    Great location, quiet hotel 🏨 and fantastic staff. A beautiful welcome from April at the front desk with her amazing Aloha spirit, she was absolutely amazing and set up the perfect stay. Aaron and Thomas at Kalihilai restaurant provided great service every time. Scott at the lobby bar does amazing on keeping the drinks moving and having a great conversation, Volcano eruption was the hot topic. We enjoyed great trips around the island 🏝️. The hotel needs some updating in many areas but the food was amazing. Until next time, thank you

    Oct 19, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average hotel. Resort fees are a ripoff!

    This hotel was just average. Not a lot of hotel choices in Hilo. The room was fine and seemed clean but then we had a bunch of ants in our room getting into food we had in the room on our last night there. Haven’t had that happen in other hotels we’ve stayed in in Hawaii. The pool was small too and never saw anyone swimming in it but it was cloudy and cool the entire time we were there. The landscaping around it is nice and we enjoyed walking around the property but the hotel itself isn’t great. Kind of old. I also hate valet parking. I can see the cars parked there and don’t understand why you can’t park your own car. I needed something out of my car late at night and needed valet to get it out so that’s a hassle. I left something in my car that I needed. They also charge a lot for resort fees and in exchange give you coupons for drinks and golf that we never used. We don’t golf and wouldn’t have had time anyway. . So that’s a ripoff. I don’t recommend this hotel but there aren’t a lot of hotel choices in Hilo.

    Oct 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not great and needs an update

    We stayed here because it seemed like the best choice in Hilo. In retrospect, maybe we should have gone with Airbnb. Pros: Room is fine, clean and has a lovely view of the water. There are two great employees: Luke at the front desk and Theresa is a server at the restaurant. It’s nicely situated on a point surrounded by Hilo Harbor, and there’s a pretty park along the water. Cons: Many employees don’t seem too interested in customer service. Sometimes there’s a long wait for the car valet and bellman and no one seems to know why The property has a seedy look overall and could use an update—everywhere. Restaurant menu is ok, not great. Overall it’s an ok stay. It’s not awful, but it could be a whole lot better

    Sep 14, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Some Staff: GREAT. Other staff: TERRIBLE

    Some staff were GREAT. Luke, at the front desk was excellent. We booked a corner unit months ago - however, when we went to check-in, there was a “mistake” in the system. They moved us to a unit right above the pool - which was awful. Very loud from the children. Also, it felt like a downgrade. We spoke with Luke, and he moved us into a King Suite on the 10th floor - which was very nice. The valet team was great! Fast and efficient. The restaurant team was also great!! Friendly, fast, and great at hospitality. The Bar team was terrible. There was an older gentleman and an older woman - both were rude. I’d expect their level of service at a dive bar, not at a hotel. My husband went to the older gentleman to order a drink, he said “she’ll help you” (and pointed at the older woman). So my husband went to the older woman, and she said she’d come to our table to serve us. We waited 10 minutes at our table out on the patio. My husband went back in and ordered the drinks. She was very slow at service, rarely checked on us. We came again - same level of service. This time, we sat inside the lounge. She only checked on us once - we had to keep standing up and going to the bar to order. We still tipped her, but it was truly disappointing to experience that level of service from the staff

    Sep 03, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Great Location, Poor Service and Maintenance

    The Grand Naniloa has a great location, but unfortunately that is where most of the positives end. Many areas of the property show signs of neglect and disrepair, which gives a poor impression for a hotel in such a prime spot. The biggest disappointment was that when we arrived to check in at 5:00 pm, our room was still not ready. This delay had a cascading effect on our plans and caused us to miss going to the Mauna Kea summit for sunset, one of the key highlights of our trip. It was extremely frustrating and negatively impacted our entire itinerary. Overall, the service and accommodations left a lot to be desired. While the location itself is good, the lack of attention to detail and service makes it difficult to recommend this hotel.

    Aug 31, 2025
Hotel advisories
  • AdvisoryThis Hotel is 50+ miles from Kona International Airport (KOA).
  • AdvisoryA mandatory $39 PLUS TAX per room per night Resort Charge is payable by hotel guest directly to hotel. Charge amount is subject to change. Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet parking; Big Island Breeze daily beverage for 2; snorkel rental for 2; two rounds of 9-hole golf daily; 20% off Kapohokine Adventures Tours; local and toll-free calls.
  • AdvisoryPARKING: Valet only $25 plus tax per day. This charge will be collected directly from the guest at check in. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. Self-parking is available for reservations on the books only if booked prior to April 1, 2024
General Policy
  • Check in: 4:00 PM
  • Check out: 11:00 AM
  • General policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information:
    Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    Resort fee inclusions:

    • Complimentary Wi-Fi 

    • 2 complimentary bottles of water per stay 

    • Two 9-hole rounds of golf per day • Two snorkel rentals per day 

    • Two drink coupons per night (island breeze cocktail, well spirit mixed, domestic beer, house wine or soft drink) 

    • Complimentary Lobby Beverage Station 10am-10pm (coffee, tea, infused water, passion orange guava) 

     • 20% Discount off Kapohokine Adventure Tours

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