These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guests celebrating their honeymoon or wedding anniversary will receive the following:
• Room Upgrade: Complimentary upgrade to the best available accommodation within the reserved category at check-in (subject to availability).
• Welcome Treat: A bottle of domestic sparkling wine, chocolate-covered strawberries, and romantic rose petal arrangement in the room upon arrival.
Valid for travel through December 23, 2026. Available with a minimum five-night stay. Advance notification to the hotel at the time of booking is required to ensure these amenities; without prior notice, inclusions cannot be guaranteed. A valid marriage certificate must be presented at check-in. Honeymoon stays must be within six months of marriage; anniversary stays must be within five days of the anniversary date. Certain restrictions, exclusions, and blackout dates may apply. Offer subject to change without notice.
Resort Details
- BarsBARS
Glass Bar (adults only)La Cantina (adults only)Sens Wet Bar (swim-up)Wet Bar (swim-up)Coffee & Me by Grand Oasis PalmLobby Sports BarIsla Mujeres Beach BarCocoa BarBites Bar (adults only)
- Café Del Mar TerraceBali beds, seafood and gourmet snacks, domestic open bar, premium beverages, personalized attention Adults only 18+
- Market Place• Le Buffet: International buffet• Bites: American fare
- RestaurantsCocoa2023 Tripadvisor Travelers’ Choice WinnerSeafood & Grill
Maki Taco2023 Tripadvisor Travelers’ Choice WinnerJapanese & Mexican fusion
Los AgavesMexican gourmet
Bites Food HallEl Buffet: Mexican buffetDos Lunas Terrace: Pizza, pasta, ice cream
La Hacienda Food HallEl Buffet: Mexican buffetSweet Palm: Children’s buffet
Las PalmasInternational buffet
Isla MujeresSushi and snacks by the pool and beach
Careyes ($)2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Fine Dining (#1 in Mexico)Gourmet Mexican-French fusion
The White Box ($)2023 Tripadvisor Travelers’ Choice WinnerMediterranean gastrobar
Miramar Restaurant ($)International cuisine
Le Petit Chef ($)An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes
Romantic Beachfront Dinner ($)
For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made directly at the respective dining venue; reservations at adults-only restaurants are also available at the Oasis Plus concierge desk.
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Game room
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Multilingual staff
- Parking
- Pool
- Restaurant
- Spa†
- Tour/sightseeing desk†
- Water sports
† Fees may apply
- Beach †- Soft white-sand beach with calm and shallow waters perfect for kids- Café Del Mar & Beach Club ($): cabana beds, wraps & snacks, domestic open bar, premium beverages, personalized attention- Miramar Beach Club (adults only) ($): cabana beds,domestic open bar,snacks,personalized attentionAdults only
- Children's program, onsitePirata’s Bay Beach & Pool Park- Splash zone pool area with slides- Wading pool- Zip-line- Camping zone- Open-air movie theater- Games aboard a docked pirate ship
Yucatan Jurassic River: Winding pool in a pre-historic dinosaur theme
The Arcade: Interactive video games such as racing, sports and dancing
Baby Blue Crab Kids Club- Unlimited fully-supervised fun for ages 3-12- Open daily 9am-7pm- Shallow pool with waterslides and mushroom fountain- Video game lounge- Arts and crafts- Restaurant- Movies- Daily activity schedule - Direct access to a beach
- Calmest white sand beach with small waves perfect for kids.
- Adults-only beach club (exclusive for Café Del Mar Beach Club guests)
- Fitness center on-site
- General
Pirate Ship Family Tour
- Captain Hook ocean cruise for the entire family
- Tour duration: 1.5 hours
- 4 tours per week
- Reservation required (made at resort), subject to availability
Kinky on Board (adults only)
- Night ocean cruise with pirate-themed show and drinks aboard a Spanish galleon
- 2 tours per week | 11:00pm-1:00am
- Reservation required (made at resort), subject to availability
Sports & Activities
- Beach soccer
- Dancing lessons
- Board games
- Zumba
- Aquarobics
Pirata’s Bay Beach & Pool Park
- Splash zone pool area with slides
- Wading pool
- Zip-line
- Camping zone
- Open-air movie theater
- Games aboard a docked pirate ship
Baby Blue Crab Kids Club
Unlimited fully-supervised fun for ages 3-12
• Shallow pool with waterslides
• Video game lounge
• Arts and crafts
• Restaurant
• Movies
• Daily activity schedule
Schedule is subject to change without prior notice.
- Kayaking
- Nightclubs †
- PoolFreeform PoolPirata’s Bay Beach & Pool ParkYucatan Jurassic RiverSensoria Pool & Lounge | Adults Only
- Spa †Sensoria Chill Out & Spa ($)This well-appointed adults-only spa offers a full collection of services that incorporate ancient and modern techniques with all-natural products. The outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.•Massages•Body wraps•Body scrub•Facials•Sauna and jacuzzi•Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures•Temazcal: purification ritual in a traditional Mayan sweat lodge•Bridal services
- Entertainment•Entertainment- Live bands and musicians- Comedy shows- Acrobatic shows- Michael Jackson Tribute Show- Mexican Folklore Show- Magic Show
Entertainment program is subject to change without prior notice.
- Beach ClubBali beds with butler service (adults only - exclusive to Sian Ka’an guests)
- Red Kinky Night ClubBurlesque-style show (adults only)
- Kinky on BoardNightly ocean tour onboard a Spanish galleon (adults only)
Dock fee of $10 USD per person - Cloud Nine Zonepools, jacuzzis and Bali beds (adults only)
- Red Cabaret Dinner ShowTraditional burlesque-style stage presentation (adults only)
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8455 reviews
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Oct 31, 2025The best beach and food
Amazing food beach and people. We spend a great time. We hope to come back soon Rooms great everting great You have try Careyes restaurant 🥰🥰🥰
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Sep 27, 2025
The best quality
The place far exceeded my expectations. The quality is far superior and the price is affordable. The beach is beautiful and sargassum-free. The food is delicious.
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Sep 17, 2025
Luxury All inclusive with children!! A***
AN AMAZING STAY!! What a wonderful 12 days/11 nights we had at THE SENS-…… it didn’t start off too good BUT it became the BEST! My Husband and I along with our two children checked in promptly and greeted with smiley and welcoming staff, we made our way to our room where whilst unpacking we could hear lots of loud drilling and banging -not ideal when coming on holiday to paradise to relax n chill nor a 10 hour flight! We spoke to the hotel desk and they confirmed the hotel was having ongoing extensive renovation works, sadly none of which had been mentioned anywhere when booking…..obviously not what we wanted to hear and we were upset we hadn’t been made aware of this prior to booking! We were not happy with our room and requested that we were changed to get away from the loud renovation noises besides this THE VIEW WAS SPECTACULAR!! - entersthe desk manager MARIANOS! A lovely man who couldn’t apologise enough to us and assured us he would do everything in his power to make us all happy again! We also met the fabulous hotel manager MANKA -who again couldn’t apologise enough…..they asked if we could give them until midday checkout the next day to resolve our issues….and resolve them they did! We were upgraded to a “junior suite” away from the noise still with a spectacular view!! (downside is the rooms I would say are very tired but everything works, everything is spotlessly clean & they are spacious) and booked on the “pirate ship” trip (without the need to queue early for tickets), booked into the “adults only” CAREYES restaurant (in the private room) and offered a late checkout! We came to Marianos and Manka with problems, and they solved them immediately-and we will be forever grateful to them for this. Every member of staff we came across throughout our stay were outstanding, polite, happy and helpful….we loved our holiday at the sens and wouldn’t think twice about returning. The restaurant choices here and out of this world and the options and variety of foods are outstanding. The quality of food I have never known of this level in any All inclusive resort and I have visited many. From the Coffee House and its Pastries and Ice-cream to the morning breakfast routine at Miramar, Lunch at The White Box we really did love it all. Careyes was spectacular and we certainly were made to feel special by all staff who crossed our path. All activities and dining options could be access by the hotels app where you could make reservations for dinner, chat to the concierge on online chat or look to see the activities schedule. Every detail we felt was covered and all staff made it their job to ensure you were having a wonderful time. After a disappointing start to our holiday, we ended up having one of our best. So thank u to all that made it possible. You all make the difference between a holiday being good or GREAT and you all were GREAT!! 5 ⭐️
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Aug 25, 2025DO NOT GO HERE!
DO NOT GO HERE!! This is not a 4 star hotel! Terrible from check-in to checkout. Hotel transportation was an hour late picking us up and Kate taking us back to the airport. Our rooms weren’t ready at check in - even though we were late, which gave them more time and it still wasn’t ready. If I could give them zero stars I would. The rooms are not clean and they are old and run down. Property is not maintained. You cannot get a reservation for dinner regardless of group size - but especially not a large group. Beach is dirty (trash in the sand) and smoking is allowed on the beach and around the pool area. Food is mediocre at best. Their employees are not friendly and do not try and help in anyway when asked. Good luck getting a chair on the beach or the pool - they do not have anywhere close to the amount of chairs needed for the amount of people there. There is not adequate wait staff for the beach or the pool - you will have to get your own drink if you want one and don’t expect any kind of top shelf alcohol. I could keep going but save yourself - and book somewhere else. Anywhere else and you’ll be better for it. Just DO NOT GO HERE!!
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Aug 17, 2025
Excellent!!!
We had a wonderful experience at this resort! We would highly recommend it. Make sure you see the CIRCUS show, which was amazing, and the pirate boat, which is full of laughs. And do not miss the Petit Chef restaurant experience, which was one of the highlights of our trip. Above all else, the staff at this resort is what made our experience so very enjoyable. Specifically, a very special THANK YOU to our concierge, nicknamed "Abuelo", who was very welcoming and helpful, EDGAR from the Sports Bar, KARLA who helped us book our trip to Xel Ha, and IMANOL the lifeguard who is such a nice person and was really kind to the children. Very special thanks also to Bartolome and Karla Feria from Petit Chef who gave us memories to last a lifetime. This a great resort and we will definitely return.
- AdvisoryThis hotel does not accept Spring Breakers/Student Groups.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- AdvisoryThe Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18. - Pet policy : Pets Not Allowed