Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

18253 reviews

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  Just wish it was closer to the airport

  Just returned from a 7-day trip to the Palladium and wanted to share some thoughts while fresh in my mind. (Note: Making an exception to my social media Lenten fast to post this. Will not be able to clarify or answer questions until Easter.) POV: We stayed in room 1618 which is on the Jamaica side. Did not upgrade to signature. This was our 7th time staying in a resort on the island. Most recent was last March to Grand Decameron Montego Bay. We were originally booked there for this trip, but they have not yet reopened after the hurricane. Food: Very typical of what we’ve experienced in prior visits- perhaps a bit better. This resort has MANY options. While the buffet tends to offer the same things on repeat, that is typical, and monotony can be avoided if you simply try something different every day instead of a bit of everything every day. We were able to successfully book reservations for the Italian, Mexican, and Steak House restaurants. All were very good. (We did this on the app 3 days out.) The Miss Lou’s coffee shop is phenomenal!! Staff: We found most to be very friendly and accommodating. Our housekeeper did a nice job. Unfortunately, we always seemed to arrive back at the room when she was there (3:45-4:30), but we had no cleaning complaints. She restocked the towels and washcloths as long as you had them on the floor. (We took disposable washcloths and ended up using them quite a bit since one per day isn’t enough when makeup is reapplied before dinner.) The only issue we ended up having room-wise was not getting our water restocked the last two days. (Separate staff than housekeeping.) We called the front desk twice and even had a staff member come to the room, but no water. The only negative we had with staff was the incessant asking if we wanted spa services every time we passed their desk. And, they also came out into the pool area to ask. No doubt they get commission. We did not experience the issues of being hassled to check out the time share. Had one guy ask who our concierge was, to which my husband made up, “I can’t remember his name.” I’m sure the guy knew we didn’t have one based on our arm bands. (And having digital armbands to open your door was great. No worries about losing a key. Tip: after you hear the click give a double pump on the handle.) Room: Our room was a junior suite garden view, but because it was on the end of the building, one of our two balconies still allowed you to see the ocean. No elevator in the building which was only an issue on travel days with luggage. It’s a pretty good trek to get to the main building, but they do have regular shuttles, and we considered it a plus to get some steps in. Our room was freezing despite turning up the temp. (Hubby thought it was perfect. Disagree) Facilities: The resort is immense! We never had issues finding lounge chairs by the pool, but we did secure them by 7:45 am. Many were taken by then. We didn’t do much in stores except for buying a few Tshirts ($20 at resort; saw same at airport for $12). My husband bought some Pepto-Bismal and it was outrageous. $5 for 2 tablets. Once you purchase something you cannot return it, but you can exchange it (You may have to press the issue), so after learning he’d been charged $50 for 20 tablets, he returned several unopened packets for a Tshirt. There are lots of restrooms around which is key if you make a lot of trips to the bar. Bar staff was very attentive. We tipped a buck or two each time. Beach: Snorkeling was not great. (We did not try to go down to the Sunset Cove.) Wind was a huge factor every day but one. Still…a nice little beach area. All in all, we never felt we had a “less than” vacation without having upgraded. We did utilize Dean at the Juta taxi hut outside the main entrance for a private ride back to the Sangster airport. ($70 CASH for 1-4 people. $20 for each person past that.) Will most likely stay with the Decameron once they reopen due to proximity to the airport, but if the Palladium was closer we’d have no issues returning.

  Feb 22, 2026
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  Disappointed

  Never have a stay somewhere that doesn't have a working TV

  Feb 22, 2026
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  Welcome to Jamaica

  Mimi and Althea so fun dancing with them learning traditional Jamaican dances

  Feb 22, 2026
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  Scammed into paying double

  Do not stay at this hotel. I made a reservation to stay at the hotel with my children and told the booking agent my husband would join us later in the trip. He gave me quotes for both options and told us we could add my husband at a later date when he arrived. However, when he arrived, they refused to honor the quote we were given and charged us double the cost of my original reservation to add him part way through our trip. The manager was rude and inflexible. We felt scammed. While many on staff were kind and accommodating, the front desk (in the rare times they picked up the phone) routinely failed to address concerns and fulfill requests. It took us 15 separate requests over 3 days for someone to pick up our laundry, a service the hotel claims to provide.

  Feb 22, 2026
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  Fun trip with family!

  Had lots of fun here! Bajio ran a water aerobics class that was such a nice addition to our stay. Super engaging and entertaining! Overall a great all-inclusive stay. Very accommodating of allergies with lots of variety of food. There are fun activities around the pool and in the pool too!

  Feb 22, 2026