- Private Lobby
- Private Restaurant with hot and cold snacks throughout the day
- Private Bar offering premium beverages
- Private “Living Room with TV” and Private Entertainment Area
- Heated Pool, Solarium with Balinese beds and lounge chairs
- Reserved area on the beach with waiter service
- Family Host
- Priority Reservations in restaurants
- Special Turn Down Service for Children
- Surprise preparation of the hydro massage tub with special amenities for the little ones
- Personalized minibar with special beverages
- Unpacking / packing services
- Free sunscreen
- VIK (Very Important Kid) welcome kit for each child, Mini bath robes and slippers
- Free entrance to all wet areas of Zentropia Spa for the adults
- Adults staying in the Family Selection Suites will have all access to TRS Coral Hotel
- Palladium’s Bravo Dinner & Dancing will be offered for Free, providing a unique and memorable experience! Valid once per stay. Valid for 2 adults.
- Dinner can be arranged during check-in or directly through the butler team. They will assist guests in selecting the available days.
- Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
- Palladium’s legendary Chic Cabaret or Bravo Dinner & Dancing or Lobster Dinner will be offered for Free based on hotel and room category, providing a unique and memorable experience! Valid once per stay. Valid for 2 adults.
- Added values can be arranged during their check-in or directly through the butler team. They will assist guests in selecting the available days.
- Show availability varies by destination and occupancy, however, the venues do not close. Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
The All Inclusive program includes the following amenities:
- All meals
- Domestic Drinks
- Non-motorized Water Sports
- Entertainment
- Taxes and Tips
Important Information: Additional information will be provided by the hotel at check-in.
Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
13257 reviews
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Jan 25, 2026Service Members were the highlight.
We came to the resort for a wedding of friends. The service members and bar staff are Excellent. Highly recommend Omar at the pool side service he was amazing! The food at the buffet is okay if yoy get it fresh but they dont seem to replace food if its been out for a while. You have to book restaurants THE DAY YOU GET THERE for all your nights or you have no chance of eating anywhere besides the buffet. The steak house for the rehearsal dinner was bad short and simple.. the sports bar that has a menu hust had 7/11 roller dogs with some Mac and cheese sauce for your stale tortilla chips. The wedding food at reception was excellent and shows in small batches the food can be great but it seemed to be the exception not the norm. Our room had multiple things not working such as outlets, TV remote, and the phone would beep low battery throught the night despite being on the charger. Im sure this resort is great if you have kids and want them to have fun memories but for an all adult trip was lacking...
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Jan 24, 2026Not the treatment/service I expected
We we're told no A LOT for basic requests. Only got wash cloths the first day. Food was OK. Music was great! Adult night life was fun.
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Jan 23, 2026Our home away from home
We’ve been coming to this resort for years and it’s because the quality of the resort and the service. We love the way we are treated and all the activities they offer. We will continue to make this our spot.
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Jan 23, 2026
Aqua gym
Jean was amazing at leading aqua gym! So fun, 10/10!! I highly recommend!! The music and movement was very engaging and fun!! Jean is the best!!
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Jan 23, 2026
Perfect vacation
We came to the resort for a wedding! It was such a great trip. The restaurant and food selection was amazing! Omar at the Splash pool was fantastic and took care of us all week. Christopher from the wedding reception was also amazing!
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.