Hotel Promotions
Enjoy special limited time offer.
The discount is already reflected in the vacation price.

Applicable Dates:
Booking Dates: 22 Jan 2021 onwards
Travel Dates: 22 Jan 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon welcome gift to enhance your stay.
Guests celebrating their honeymoon with us will receive:

• Free room upgrade (subject to availability)
• Fruit basket with bottle of champagne
• 15% discount on massages
• One $1500 Resort Credit coupon per room

To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in.
Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy exchange privileges.
Guests staying at Grand Palladium White Sands Resort and Spa have full access to the neighboring Palladium resort facilities:


*Grand Palladium Colonial Resort & Spa
*Grand Palladium Kantenah Resort & Spa


Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy all inclusive amenities.
The all-inclusive program includes the following amenities:

• All meals 
• Domestic drinks
• Non-motorized water sports
• Entertainment
• Taxes and Gratuities

Important Information:  Redemption information will be provided by the hotel at check-in.   

Applicable Dates:
Booking Dates: 26 Jun 2019 to 31 Dec 2050
Travel Dates: 24 Dec 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • La Laguna Restaurant

    Italian corner and Show Cooking. Breakfast, lunch and drink service


  • Opavao Restaurant

    Located in the Grand Palladium White Sand, Brazilian cuisine


  • Portofino Restaurant

    Located in the Grand Palladium White Sand, Italian style cuisine

  • Punta Emilia

    Located at the Palladium White Sand, "Rice & Fish" "a la carte"


  • Ribs & More Restaurant

    Located in the Grand Palladium White Sand, Grill and barbecue style dinner

  • Various Lounges/Bars

    -Riviera Lobby Bar

    -White Sand Lobby Bar

    -Kantenah Lobby Bar

    -Colonial Lobby Bar

    -Churchill Bar

    -Hemingway Bar

    -La Plaza Bar 

    -Sport Bar 

    -Sunset Boulevard

    -El Teatro Bar

OffSite Dining
  • Chang Thai

    Located in the Grand Palladium Kantenah, Thai cuisine

  • El Dorado Restaurant

    Located in the Grand Palladium Colonial, Barbecue style cuisine


  • Gran Azul Restaurant

    Located at the main pool of the Grand Palladium Colonial - serving breakfast and lunch

  • Kabah Restaurant

    Located in the Grand Palladium Riviera - serving breakfast, lunch and dinner

  • La Adelita Restaurant

    Located in the Grand Palladium Colonial, Mexican cuisine


  • La Hacienda Restaurant

    Located in the Grand Palladium Colonial - serving breakfast, lunch and dinner

  • La Lola

    Located in the Grand Palladium Kantenah, Spanish cuisine


  • Sumptuori Restaurant

    Located in the Grand Palladium Kantenah, Japanese style cuisine


  • Tikal Restaurant

    Located in Grand Palladium Kantenah - serving breakfast and dinner

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access
On-Site Wedding Services
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.

    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Direct access to a beach
  • Fitness center on-site †
  • Motorized Water Sports †
  • Non-Motorized Water Sports

    Includes stand-up paddleboard

  • Pool

    There are 7 pools onsite.

    • Large lake style pool - located at the Grand Palladium Colonial side
    • Adult only pool - located at the Grand Palladium Colonial side
    • El Rinconcito Pool - located in the Grand Palladium Kantenah
    • Large Lake-Style Pool - located at The Grand Palladium Riviera
    • The Island Pool - located in the Grand Palladium Kantenah (adults only)
    • Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah 


    This property has swim-up bars.

  • Spa †
    Zentropia Spa. Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Tennis court

    6 tennis courts onsite

Off-Site Recreation
  • Children's program, onsite

    Baby Club for infants 1-3 years
    Mini-club for children 4-12 years
    Teens Club for children 13-17 years

    Located at the Grand Palladium Colonial or the Grand Palladium Kantenah

  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7599 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Travel club members beware

    Worst service I’ve ever received as a member. I would not recommend this location to anyone. Poor food limited selection at the buffet. Denied premium drinks at bars despite being members. They are always changing the rules on the travel club even though you signed a contract with a different set. I would not recommend anyone join. Talked to multiple members at the resort and most felt the same way. Only ones who didn’t just signed up and are about to learn they be been lied to.

    Apr 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent stay!

    It was our third time here and it was our best stay so far. The weather was wonderful, The Travel Club Beach Bar was our favorite place to be (thanks Ernesto for being there at our service :). Organized excursions functioned as Swiss clocks. In case of some small problems - Travel Club people were very helpful (special thanks to Goreti!).

    Apr 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Buffet restaurant

    Great visit to the buffet on our first night. Staff were great, very friendly and helpful, especially Severiano. Food was excellent! The tacos, salted beef, port and chorizo were very nice. Good selection of salads, meats tacos.Drinks were excellent and very quickly served.

    Apr 27, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Super clean and so fun!

    Very clean and such good service the workers were so nice and so helpful and would definitely go back the property is huge and so relaxing with the beach so close and all of the pools very nice for kids there is a kids area with games but also nice for adults too!

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    luxury vacation

    The rooms are lovely. The pool is great. The service is wonderful. The restaurants were good. The buffet was okay the food was often cold. The resort is large with many things to do for all ages. There was plenty of seating at the buffet and at the pool, which isn't always the case at all inclusive resorts. We came with a party of 16, all family members. They were very accommodating about seating us at tables close to each other. We were traveling with a wheelchair and two people with walkers and it wasn't a problem anywhere. The access is great we were even able to take the wheelchair down to the beach because there are paths almost all the way to the water. This was overall a great experience. This is a large resort with many things to do. We had 5 teens and there was always activities for them to enjoy in addition to the pool and the beach. I highly recommend this resort.

    Apr 24, 2025
Hotel advisories
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
  • AdvisoryRoom service: From January 1, 2022 the charge will be USD 15 per room and service.
  • AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Hotel Spring Break Policy: 

    This hotel cannot guarantee a spring break-free environment.


    Transfer Policy:

    A price may display when children stay free, if your vacation includes transfer to your hotel.


    General Information:

    Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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