Grand Park Royal Luxury Resort Cancun - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

17032 reviews

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  Overall very good

  Pros Very friendly staff. All the staff that we encountered at the hotel were very helpful, friendly and always warmly greeted us. Our room was always cleaned on time and fresh towels every day. The pool area was always clean. Lots of chairs and umbrellas in the main pool area. The music at the pool area was not overly loud where you had to shout at each other to have a conversation. The music they played was of a good variety. The entertainment staff was good. The Funtastic team did their best for patron engagement in their activities. The serving staff at the pool areas and in the restaurants/bars were very helpful. We did not use the adult pool at all. Great view of the ocean and pool area from our room. We stayed in the main part of the hotel, not in the villas. The view from outside our door was of the Boulevard, the lagoon and downtown Cancun. Also a nice view. The beach palapas were available and we used them a few times. The hotel has a snack bar with various items like muffins, coffees, sandwiches and the ice cream was really good. There is also a snack bar by the main pool that served burgers, hot dogs, tacos, pizza etc. it was really good and there was a small seating area to enjoy your lunch. The food was good tasting but selection limited at times (see suggestions under cons). Although they had a couple of fiestas, buffet style, and the food selection was excellent. The food at the Italian and Japanese restaurants was very good and you ordered off of a menu. The beach and waves were really fun. There were a few times that the beach was closed due to the waves and undertow being so strong. A big shoutout to the lifeguards who had their work cut out for them in keeping vacation goers safe and trying to keep people out of the water when it was unsafe. The lounge was really fun (especially due to the world series). Lots of seating but the seat cushions kept falling off. Cons Upon arriving at the hotel, we were greeted at the door and the bellman took our luggage. We checked in. The concierge then proceeded to try to sell us a vacation club type package where you stay in the villas. I found this a bit offensive given that we had flown a long time, were tired and hungry and wanted to get settled in our room. The sales pitch would been at breakfast the next day for two hours. We declined. Communication to guests is mostly by the hotel app which tells you when restaurants are open and closed and the nightly activity entertainment. You could only use the app for room service. I didn’t use the app as I didn’t want to download another app that I might use once a year. The hotel activity board was located only by the adult pool but didn’t specify times or locations of the evening entertainment. It would be helpful to have more than one activity board. The adult pool has no umbrellas and very little shaded area. The only shade is by using the rentable beach cabanas. We didn’t use it. The food selection was limited especially the fruit which I found odd. I have stayed at other hotels in the area and the food selection was much better. The Seafood/Mexican restaurant was a disappointment as there was only one seafood item on the menu. Also, the menu had limited Mexican dishes. We didn’t stay there for dinner and never went back. The other restaurants and buffet had many more Seafood/Mexican choices. There was no toaster for breakfast, but also no sliced bread nor butter. Also, no bacon or sausage. Not a big deal. Other As with any vacation, there are some hotel guests who are unreasonable and entitled and who were rude to the staff that was totally unwarranted. The woman who wanted a new towel due to hers getting wet from a wet pool chair (it had rained the night before). Clearly she didn’t understand how towels work when put over something that is wet. They soak up water. Her rudeness was uncalled for and I wish I had said something. The towel person was very gracious and offered her more towels.

  Nov 02, 2025
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  Yajahira is the best hostess!!

  Yajahira was the most amazing host! So friendly and such a lovely person. Very reliable and booked every restaurant and answered every request! She made the holiday even more wonderful!! 100% will come again!

  Oct 29, 2025
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  Fantastic Experience!

  What a wonderful experience my wife and I had at Grand Park Royal. The staff truly makes you feel special when you are on your vacation. Our butler Yajahira was fantastic and the bartenders at the adult pool were phenomenal. The waiting staff for each restaurant we dined at was also amazing. We loved our room and we will definitely will be visiting again.

  Oct 29, 2025
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  Great Resort!!!

  This resort is fantastic! Everyone was so nice and accommodating. Our butler Jessica is the absolute best and made sure that we had everything we needed, even checking on us multiple times throughout the day. Salvador was the best bartender! He kept the drinks coming whether we were on the beach or at the pool. Sara kept my room clean and even left towel animals. I 10/10 recommend massages on the beach! Can’t wait to go back!!!

  Oct 28, 2025
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  Think twice before booking.

  Problems, problems and more problems! No accountability from the staff. No apology for inconvenience of having hot water for only 2 of 8 days, leaking water in rooms and restaurant, lack of smile, thank you or good morning/afternoon from staff. Sidewalks and paths were bad if you have balance issues. On a positive note the grounds are nicely kept.

  Oct 27, 2025