Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13301 reviews

• 

  Book somewhere else

  If I could give the place zero stars I would. I have a unique case where I arrived 1 day before my family did so I booked myself one night, thinking I could just add on to their booking with they arrived. I was terribly wrong. The hotel wanted me to book myself my own room. Which is dumb because why would I stay in a room by myself when I’m here to spend it with my family. Now we have 2 rooms when we only needed one? We have an empty room! So we asked if we could have 2 rooms that connected or if they could upgrade us to a suite. Wrong again! Nope 2 rooms in 2 different buildings. Doesn’t make any sense. This is my first and last time staying here. There are so many other options to book a stay in Rivera maya. Oh and they don't price match so I needed to book a room on Expedia to get the discounted rate. Otherwise they wanted to charge me twice the price in person. Again super inconvenient. Nothing about my stay has been worth the headache of ever coming back. Another thing the place is under construction so if you enjoy seeing boarded up walls and pathways that’s the view you’ll get. Save yourself the hassle and find another place that values your time, and money.

  Sep 11, 2025
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  A great week

  We were at this resort and excellent sercice everywhere. The tennis pro Alfredo is the best we have seen in many years. Do not hesitate to book him to play or to take lessons.

  Sep 11, 2025
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  A spectacular ten days, ready to come back again!

  So you would of read - there’s renovations… What I can tell you, is that this will not effect your holiday Just returned from 10 days - first ever visit to Mexico and was blown away by the wildlife, weather, hotel, staff and country! We had a deluxe swim out pool, if you can - I would seriously recommend (such a luxury) we haven’t once had to put towels out, or the worry about the availability of sunbeds The staff couldn’t do enough for you and feel like we were welcomed by anyone we spoke to The wildlife at the hotel is a real highlight and not written about enough - deers, coatis (make sure you don’t leave food out- they are cheeky), monkeys, birds, iguanas, geckos and plenty of mosquitos! Food was great in the buffet, lots of selection and rotation on the menu - out of the “a la carte” we would recommend Le Fleur restaurant for a la carte type service! Hacienda, Mama Mia & Steak all felt like speciality restaurants (service was incredible!) just the food not being so “fancy” as le Fleur The location seemed perfect for days out (which we would recommend) booked whilst we were at the hotel - poolside desk areas to book as well as desks near reception! Swimming’s with turtles & xcaret (no transfer time longer than 45 minutes) Cleanliness couldn’t be marked high enough - there are so many staff all dedicated to certain areas of the hotel or the rooms - our room was kept spotless and topped up! For my last recommendations- bring small notes (pesos/dollars) to tip, pack a cold cup (Stanley/yeti) keeps your drinks cold, reusable straw (these are not readily available)

  Sep 06, 2025
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  A warm welcome from start to finish

  Let’s get the bad stuff out of the way first there is currently building works going on to half the complex in the name of improving it but You don’t really notice this to much and to me the hotel is lovely anyway so will be amazing when they finish You are made so welcome and everything has been arranged so all the restaurants are still available so I still think it’s a five star review The food is amazing and caters for everyone, the start are so polite and nothing is too much trouble We will be back 100%

  Sep 04, 2025
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  Amazing

  Had an amazing 8 nights here food amazing staff couldn’t do enough for you always polite. Lots of pools to choose from building work going on but didn’t interrupt our holiday to much will definitely be back

  Sep 04, 2025