Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
13246 reviews
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Jun 15, 2025Wouldn't stay here again even if they paid me.
Absolutely one of the worst possible hotels you can stay at in cancun. the night front desk manager shouldn't be managing a motel 6 let alone a property of this size with an international clientele.
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Jun 15, 2025Disappointing
Pros: the staff was very friendly Cons: the hotel was under construction which we were not informed about and half of it was closed -it has been 5 days post trip and my husband is still incredibly stomach sick - the kids club and water park are really designed for kids under 6. My 9 years olds flat out refused to go. The side of they club they were more interested in was for 13+. - we attended a sales pitch which was supposed to get us 50.00 off an excursion, 1 days at the family club, and a free 3 night 4 day at one of their resorts..but we never recieved anything regarding the free stay and we found the sales rep super pushy and made us quite uncomfortable. -the beach was a no-go due to the seaweed and with half the resort closed, we found we needed to do an excursion to keep the kids entertained while we were there for 3.5 days. - also, not the resorts fault, but we paid for platinum to be close to the beach and have our own private section on the beach which we really couldnt use and staying so close to the beach, the seaweed smell was super strong or our balcony of our room, so we really couldnt use that either. -the privilege pool is really small so it always seemed much more crowded than the other pools so we never used it. -generally in need of repair..thus the renovations. We picked a poor time to go I guess. Travelors tip: they have these raccoons all over the property that are fun to look at, but they will riffle through your bags and steal your stuff if you leave it by the pool especially if food/gum is inside.
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Jun 14, 2025Very good
Enjouée my stay. Waiters Victor chan and Isaac Lopez from family club were very nice to us and the kids. We will visit again
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Jun 14, 2025Excellent
Great place, beautiful grounds, very large. Food was amazing. Service was outstanding. Everyone was very friendly reason why I didn't give it a 5 was the rooms if you have someone above you, you can hear them walking and moving chairs, other than that great place, had a good time.
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Jun 08, 2025
Nice but could be better
This was my second time in a resort. After my first in the Maldives, I realised resorts were not my ideal holiday. This confirmed it. Very large resort. Plenty of activities for people that are interested. I would have scored them higher but for the fact that signage to places was very poor and the lift for those like me that had mobility issues was tucked away in some corner with no signs. There are several restaurants. I tried the a la carte menu in the Mexican, French, Thai and Grill restaurants. The French and Thai were disappointing but the other 2 had amazing food. Plenty of variety at the breakfast buffet but the real surprise was the variety at the dinner buffet I had one night. Would have skipped the Thai and French night if I knew. The most delicious oxtail stew with the meat melting off the bones. Staff are friendly and helpful. As a solo frequent traveller and having stayed in a hotel on a previous trip to Cancun, I am glad I had this experience.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed