These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Cabrilla – Ceviche and seafood
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Sen Lin – Asian cuisine – A la carte fine dining
- Velas 10 – Seafood and steak – a la carte.
- 10% off in hotel's boutique.
- Welcome bottle of Mezcal.
- $50 USD spa credit per adult per night.
- 50% Discount in round trip transportation Airport- Hotel- Airport.
- Boutique discount is not combinable with any other promotion, discounts, or programs.
- One welcome bottle of mezcal in your suite, one per stay.
- Spa credit per adult, per night: Taxes, service charge and gratuities are not included. Spa credit is not cumulative, redeemable, or transferable. Spa credit is valid for treatments of 50+ minutes only. Spa credit has no cash or commercial value and cannot be modified or combined with any other hotel credit. Spa credit does not apply to hydrotherapy services, beauty salon or boutique.
- Transportation applicable for stays with a minimum of 3 nights.
Resort Details
- Azul
Serving international cuisine for breakfast, lunch and dinner.Enjoy a la carte or buffet menu with local favorites and grilled selections.
- Cabrilla
Serving seafood. Enjoy a varied menu of fresh ceviches and seafood, located next to the pool.
- Cocina de Autor
A creative culinary experience. Our Two Michelin Star Chef Sidney Schutte has imported delicacies which take inspiration from his own experiences.
- Frida
Celebrating the legacy of the Mexican painter Frida Kahlo, Frida offers exceptional Mexican cuisine with a modern twist and live music. Every dish is a masterpiece that reflects the rich culinary heritage of Mexico.
- Lucca
Contemporary Italian and Mediterranean Food
Dinner - 6:00 p.m. to 11:00 p.m.
Enjoy a scrumptious menu of seafood, meats, and fresh pastas. Lucca is a wonderful restaurant where families can gather around a table and enjoy a relaxed atmosphere.Dress Code: Collared shirts, trousers and closed footwear or dress sandals for men. Dresses, skirts, or evening trousers for women. No flips-flops.
- Piaf
Immerse yourself in the art of French cuisine and live music while dining in the romantic and captivating ambiance of Piaf. Named in honor of the famous singer Edith Piaf and beautifully decorated, this space transports you to the Parisian luxury of the 1940s.
- Sen LinDiscover a unique culinary experience as you captivate your palate with the exquisite and exotic flavors of Northeast and Southeast Asian cuisines. Embark on a journey that blends authentic ingredients, taking you through the most iconic places of Asia within an elegant and sophisticated atmosphere.
- Snack Bar
- Velas 10
Experience an excellent menu of seafood and steak that features the Chef´s daily creations.
- 24-hour front desk
- 24-hour room service
- Children programs
- Coffee shop
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Children programs
- Coffee shop
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Pool
- Spa†
- Valet parking†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program
The Children's program features a variety of outstanding activities including crafts, video games and movies, board games, a make your own piñata experience, Lego tournaments, beach bonfires, mini disco, making cupcakes, coloring, treasure hunts, PJ party, beauty salon and scavenger hunts all of which take place in the comforting shade of the palm frond palapas. A kid's pool and splash area are also on-site.
- Fitness center on-siteOcean-front high tech fitness center with professional instructors and classes.
- PoolTwo family infinity pools, one adults-only pool and one kids pool.
- Spa †
Indulge in full-body revitalization at the SE Spa by Grand Velas.
- Teen programs
The Teens Club is open to guests aged 13-17 years. The club features pool tournaments, Jenga tournaments, origami, karaoke, break dancing lessons, and football tournaments.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
2194 reviews
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Dec 17, 2025Not the best for Couples
A review for Couples. First, I don't really recommend this hotel for couples, Yes, there is an associated "Boutique" hotel 2 doors down that is couples only, however there's not a lot to do/eat there; and we met a lot of couples that stayed there, but spend their days at the Grand Velas (since the amenities are much better). If you are a couple looking to get away from kids running around everywhere (including ALL breakfast and lunch restaurants), then you will be disappointed. There are a few dinner restaurants that are adults only and an adults only pool, so there is a reprieve. Having, said all that, we're conflicted, the room was amazing, and some of the dinner restaurants are the best I've eaten at in all of Mexico. So as a foodie, it was nice. Pros: - Autor - one of the best restaurants in North America. This is probably the biggest reason to stay here. - Cocktail making class at the bar in Autor was amazing! (however, its a max of eight, so I'd arrive 15min early to make sure you get a spot). - Grand Class Corner Suite (resort view) - one of the best rooms I've stayed in (just see my PSA below). Stay on the 3rd floor or higher for unobstructed views. - There is an adults pool with lots of chairs, not need to get down early to get a spot (maybe during very busy periods). - Quality of pool loungers is very good, much better than any other resort. - Room service was also excellent, one of the best Ramen bowls I've had (and yes, I've been to Japan). - The have free tequila and mezcal tastings (check the weekly events calendar, and plan accordingly). - All adult dinner restaurants are great! Cons: - No a la carte breakfast & lunch restaurants, you are stuck having a buffets (which gets old), especially since they don't put families on a section, so you can have screaming kids right next to you. - Fish tacos at the pool were cold and nasty. - Noisy: this hotel is full of families and groups (corporate, weddings, etc..). Outdoor meeting events & weddings go until ~11pm, and the music can be pretty loud. - They allow vaping, speakers and non-guests at the Adults pool. Even though smoking/vaping is not allowed in Mexico, the pools staff favor tips over other guests' comfort. Not sure why people insist on bringing speakers to the pool, use your headphones! - If you are staying at the Grand Velas and you want some quiet time at the Boutique hotel's adults only pool, you cannot use their pool (but their guests can use the Grand Velas pool). - They say tipping is included, but its not really, bring cash to the pool to tip for drinks. Grand Class Corner Suite PSA: I found the webpage for this room category very deceiving. They show a picture with a wall of windows on 2 sides, but they have a “resort side” and a “sand dune” side. They are very different on the inside and location. The “sand dune” side is larger inside and the patio, and has a sand dune view (as well as highway), it is on the windy side (see pic). We first got this room (even though we requested the resort side when we booked 6 months ago) and it was a huge let down and so windy we could not even use the patio. It doesn’t have any side windows, only windows onto the ocean. So, it was much darker. They changed us to the “resort side” the next day, and wow what a huge difference. It had 4 balconies (even one off the shower), and was very bright and on the sunrise side. It is smaller inside & patio, but no wind at all. The problem is Grand Velas considers these the same room, so you may book it and get the “dark side” because they will not guarantee it. This should be a different room category, since it’s not at all the same room. It was a very disappointing start to our vacation, but all is well now. Hope this helps future guests!
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Dec 17, 2025Fantastic Trip!
It was a wonderfully relaxing trip at a beautiful location. Plus the service was top notch and everyone was so kind. Our concierge Natalia was the best!
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Dec 14, 2025
Much needed relaxation
Had a much needed R&R vacation here. Shout out to Abraham at the pool and Carmen at the spa! Can’t wait to go back next year!
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Dec 12, 2025
Great family vacation
We got to experience this 2 different ways in the last month. We went on a friends trip end of November and a family trip the 2nd week of December. Both were great experiences enhanced by our concierge abdias. For the family, the kids club was a god send. They were fantastic (even with out shy kids) there was fun activities everyday. The pool entertainment was great for the adults with the workout classes (thanks Cynthia and Andrea) this place is worth every penny.
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Dec 11, 2025
Great Stay
The resort is beautiful and the food lives up to the hype! All the staff is friendly and do a great job of maintaining the property. Astrid was our concierge and she went above and beyond to ensure we had an unforgettable experience on our honeymoon.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rate policy for minors - Adult rates apply to teens ages 16 and over.