Grand Wailea A Waldorf Astoria Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

9077 reviews

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  Best service at the napua lounge with Armi!

  Armi made our time at the grand Wailea a wonderful experience. I highly recommend staying at the Napua tower and visit the napua lounge where Armi will go above and beyond to take care of you!

  Sep 11, 2025
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  Blackstone is ruining a great hotel

  I have been coming to the Grand Wailea for years and it's sad to see how the Blackstone Group continues to downgrade this hotel. It is still a wonderful property with amazing staff (very friendly, knowledgeable and helpful). The location is fantastic - beachfront with great views and walking distance to numerous shops and restaurants. The guest rooms are large and generally quiet with concrete walls. When you walk into the lobby you know you have arrived someplace special. The rooms and grounds are well maintained and very clean. The not so good: As soon as Blackstone purchased this property in 2018 they focused on prying every possible dollar from their guests while squeezing pennies out of the resort. First they eliminated suite upgrades for Diamond members. I don't expect a hotel to upgrade me when they can sell a room but leaving a suite empty instead of giving it to your most valuable customers makes no sense. Blackstone has made numerous cost reductions including eliminating sunscreen dispensers at the pools, guava juice in the lobby, leis upon arrival and nightly turn-down service. The latest unpleasant surprise is a $150 daily charge (plus tax) for two beach chairs and an umbrella. This is in addition to the $55 daily resort fee. The amount of revenue generated from the chair/umbrella rentals is inconsequential as a percentage of Grand Wailea's total sales. The ill will created by this fee, however, is not. I heard negative comments from guests every day including a longtime, repeat guest who had planned to have his daughter's large destination wedding at Grand Wailea but is now looking at alternative options in Maui. I never thought I would consider staying anywhere else in Maui but the Wailea Beach Resort and The Four Seasons are on opposites sides of the Grand Wailea. The Wailea Beach Resort was significantly upgraded a few years ago and includes free beach chairs and umbrellas, sunscreen stations, walk up bars at the pools and great dining options. The Four Seasons is everything that the Grand Wailea was before Blackstone bought it. As one employee told me: "Blackstone took all the fun out of this place."

  Sep 09, 2025
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  Lovely, but not great for those with mobility issues

  We stayed here spring break 2025 at the beginning of April for the first time (we have previously stayed at the Four Seasons Maui and Andaz Maui, but wanted the fun pool scene this year). They were at 90% capacity per the front desk, so we knew we would have to line up at 7am to grab a pool chair, which is to be expected for spring break travel. What we hadn't realized was that the room we booked was a half mile from the pool, which was challenging for our disabled child who uses a walker. The hotel kindly relocated us to a slightly closer room, although we were still a good 10 minute walk to the pool area. The pools were fun, but I wish I had been more aware of the set up before bringing a disabled person to the resort. The way the pools are tiered, you float down several levels, but then must walk up MANY flights of stairs to get back up to the top. I had to piggyback my son up the stairs each time, which was not ideal. And where our room was situated on the second floor, you had to descend two staircases to get to the path leading to the pool (I think you could have walked all the way back to the central elevator and gone down to the LL, but if you have trouble walking, this is not the solution either). Sadly, we now know our son is too disabled to stay at the Grand Wailea. I don't think having his wheelchair with us would have solved the issue. I just wanted to share my feedback in case anyone with a mobility issue was planning a trip here, as I wish I had done more thorough research before our stay. If you have accessible Wailea suggestions, let me know, as we are heartbroken to think we are no longer able to visit.

  Sep 07, 2025
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  We return to the Grand Wailea because of your SPECIAL TEAM MEMBERS!

  My Wife and I come back to the Grand Wailea for two reasons: 1) The Napua Tower staff have been the ultimate representatives and ambassadors for this property. We have formed close personal relationships with Faye and Zenith. We consider them family. To be blunt, they are responsible for a significant amount of new business and especially return guests. We love them dearly and they are your greatest assets on the entire property. Additionally, you are fortunate to have professional and personal Napua Tower team members in Mylie and Tommy. I cannot overstate how important they are to your property’s ongoing business and success. We sincerely hope they are recognized and rewarded for the value and dividends they bring your property each and every day! 2) The grounds and amenities are extremely nice and relaxing. There again, this is due to the hard work of all of the great men and women you have working every day. We trust you will provide opportunities for your Napua Tower team members to grow, thrive, and prosper within the Grand Wailea structure. They deserve this, and your property would certainly suffer without great people like Faye, Zenith, and the rest of your team! Thank you Trent and Laura Matson

  Sep 06, 2025
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  Wonderful stay over the Labor Day Weekend

  My wife and I went to Maui for a last-minute getaway. It was a major gamble because we went during the Labor Day Weekend and I expected for it to be very crowded. We booked a one-night stay at Grand Wailea using our Free Night Award from our Hilton Aspire card. At check-in, we were graciously assisted by Daisy at the front desk. She was very welcoming, down-to-earth, friendly, and very personable. We are Hilton Diamond members, and we were upgraded to One Bedroom King Suite facing the pool and the ocean. It was something I really wanted for our stay as we had stayed in a farther location in the past. Our suite was very spacious, and had majestic views of the sunset. Thank you, Daisy, for your hospitality. Later that afternoon, we felt the room temperature was quite warm no matter the adjustments I made. Mark from Engineering took care of our needs, and adjusted the room temps, and it was perfect for the rest of our stay. This was our 2nd visit to Grand Wailea. The first one was over 4 years ago, and it was in the beginning of August. The place was crowded, especially the pool area. But for this most recent visit, I was surprised that the Labor Day Weekend stay wasn't as crowded as I had expected. I found lounge chairs rather easily without having to reserve seats. The pool area didn't feel crowded at all. I will return to Grand Wailea....that's for sure!

  Sep 03, 2025