HRPUJ does not apply to Groups or Tournaments. If you require a Group or Tournament, you must check the costs directly with the golf course.
Additional services may be available at the golf course which may not be applicable towards this promotion. Transportation is not included. Subject to space and availability. Reservations are required. The promotion is only valid for guests sharing the same room. This offer cannot be combined with other promotions or resort credits. This promotion does not apply to non-playing companions; additional fees may apply. No refunds, credit for unused rounds, or compensation for weather related limitations will be provided. Equipment rental, shoes, balls, extra rider fees or other concepts do not apply towards the promotion.Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.
- Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
23019 reviews
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Jul 31, 20255 Stars!!
We haven’t been back to this HR location since before Covid so the updates have been great! We stayed on the Heaven side as it is much quieter and less crowded especially in the restaurants. Our butler, Lucio, is excellent! He was on it prior to our arrival and we were surprised to see him upon our arrival as we landed early AM from a red-eye flight. Out of all of the Legendary properties, we appreciate the level of service Lucio has shown us and we hope to have him again on our next visit!
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Jul 31, 2025Great but some major drawbacks
Travelling with two kids aged 4 and 6 and partner for 10 nights. The good: 1. Gorgeous resort, always kept clean, staff are so friendly and keen to help with drinks and service constantly and do it with genuine warmth. (Tips obviously help). 2. A few mentions for some exceptional staff members - in Isla, Napoles, Bryan, Victor and Ricardo always made sure my family were well looked after, especially as I’m allergic to gluten and look this very seriously 3. Fernando in concierge. Such a heart warming person and so keen to help. 4. Teresita, Luis and Margarita at the blue pool were amazing. 5. David and Paty at Frida went out of their way to make sure we could get what the kids wanted to eat- even if it meant that she had to go to another restaurant so the kids were kept happy! 5. All the restaurants were great - incredible quality including in the buffet dinner shows. Entertainment is top notch. 6. Vibe city is amazing for kids and the water park. They should sell socks for those who forget to bring them- could be a cheap money spinner too! The bad: 1. The rooms are so small - it does not work for a family of 4 and I find it surprising that most of the resort is like that. 2. I would go back to this resort if it wasn’t for the sun bed situation. The sun bed were all taken come 9am- sometimes by 7am. With lots of reservations but no one around. The pool boys did their best (again tips help) to accommodate but this is a big no no for anywhere that purports to be 5 star. It should not be a scramble to get a subbed when everyone wants to be by the pool. Having said this- it is ok by the lagoons. I’d like a conversation with concierge about this as this needs to be improved. Overall it’s a great hotel and top notch for food and drinks. Wine in the all inclusive could definitely do with improving but there are plenty of other options for cocktails etc. It would be great if there was some chilled music before 11am rather than loud music all day long but it is the hard rock. The room size and sun bed wars are off putting though so definitely something to bear in mind despite how lovely the staff are.
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Jul 30, 2025
Printing
Maurizzio in concierge was an excellent help. We wanted to print something for our business and he helped us with the print out
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Jul 30, 2025
Absolutely amazing
This was amazing. i loved the shows and the neon show was a great family time! I highly recommend. I had a great time with axel and ovi!
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Jul 30, 2025
Great!!!!
Entertainment staff was excellent the shows the pool and all the staff was amazing I would reccomend to everyone!!!! Very good room service and clean rooms!
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.