Resort Details
- Ciao
Italian fine dining a la carte
Savor exquisite Italian cuisine in the sultry and romantic ambiance of Ciao. Indulge in the vivacious foods of Italy and the Mediterranean with subtle textures and bold flavors that infuse passion and zest into your Vallarta fine dining experience. Savor delicious seafood, meat and pasta dishes that make you feel like your dining in the Tuscan countryside.
- Frida Bar
Enjoy refreshing cocktails, world wines, and ice-cold beer at the Frida Bar. Located by the sparkling pool and one of the most stunning beaches in Puerto Vallarta, this poolside bar is a cool place to chill out with luscious libations, chill in the shade and enjoy the blissful sea breezes and mesmerizing views.
- IPanemaEnjoy the sexy, modern ambiance of this Brazilian grill. Sit on the sumptuous Brazilian cuisine and. Experience traditional Rodizio table service so you can sample and share Brazilian delights and Churrasco - grilled cuts of beef, pork or chicken carves table side. At Ipanema, you'll enjoy the passionate cooking and culture of South America.
- PizzetoBrick-oven style pizza
- The MarketRock out to fresh and exotic International cuisine at this bountiful buffet that takes you on a culinary odyssey around the world – from Mexico to Asia.
- Various Lounges/Bars
5 bars and lounges.
- ZenEnjoy mouthwatering Asian cuisine, including Izakaya, teppanyaki and sushi from the extensive A la carte menu. With its modern Japanese decor and peaceful vibe, Zen dishes up fresh, creative eats in a gorgeous restaurant atmosphere off the central lobby.
- 24-hour room service†
- ATM/Cash machine†
- Beauty shop/salon†
- Bell staff/porter†
- Business center†
- Children programs†
- Currency exchange†
- Dry cleaning†
- Exercise gym†
- Meeting rooms†
- 24-hour room service†
- ATM/Cash machine†
- Beauty shop/salon†
- Bell staff/porter†
- Business center†
- Children programs†
- Currency exchange†
- Dry cleaning†
- Exercise gym†
- Meeting rooms†
- Parking
- Pool
- Restaurant†
- Sauna†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Wireless Connectivity†
- Please contact the hotel for additional information.
† Fees may apply
- Billiards
- Children's pool
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
- Fitness center on-site †Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.
- Hot tub †
Offering guests two outdoor hot tubs.
- PoolTwo refreshing swimming pools, two kids pool, 2 outdoor jacuzzis, and one water slide
- Spa †Rock Spa®($) - 13 total cabins, 7 individual cabins, 1 Rhythm and Motion cabin, 4 couples suites, 1 cabin suite with private hydrotherapy ritual. Hydrotherapy area is co-ed and provides steam room, sauna, Jacuzzi and cold water immersion.
- Teen programs †The Cavern, featuring the Teen's Club & Lounge.
- VolleyballBeach volleyball court
- Pueblo Magico Tour ($)
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Good but some points to improve.
Overall good but there’s points of improvement. Food and drinks are good overall but the Italian reataurant has been always bad, I don’t know why haven’t they improved it yet. Check out is @ 12 pm and room key didn’t work @ 11:50 that’s extremely rude from you guys, some guys at the front desk have the worst attitude ever like if they were doing you a favor reactivating the key that SHOULD work. If you’re not happy with your job just quit. Besides that everything was good.
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A Week at Hard Rock Vallarta
This was our first time at this Hard Rock property (we previously stayed at the Punta Cana location in 2017). We only had Punta Cana to compare it to - Punta Cana being the largest property and Vallarta being their smallest. The staff here was great. Overall, good food at the restaurants (proven to be great for my daughter with a severe peanut allergy). Room service was not great for all but the last two days of our week long stay (food took forever and would arrive cold). My daughter and I got spa treatments which were amazing! Loved the beach area - property has boogie boards and kayaks we could use. Family enjoyed playing beach volleyball as well. While this resort is on the small side (especially compared to Punta Cana) it was a great size for traveling with kids (4 families with kids ages ranging from 10-15). They could go to the kids/teen club, go between beach and pool, grab pizza or lunch buffet … it was great!
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Amazing vacation in amazing hotel
Amazing vacation, perfect in everything. I will start with room cleaning. Special thanks for Laty and anyone else cleaning room 3037. I am still here :). Felt like home, fresh sheets, very clean room. No sand on floor even we are on the beach! Pool bar team is amazing, starting with Dorian, Alekhandro, and Lawrance. Very friendly, very professional and take good care of guests. Amazing cocktails, they don’t stop working 10 am to 7 pm!! God bless them. Hope the management also appreciates that. Food is amazing specially the specialised restaurants, Ciao, Frida, and Zen. Really they should be Michllen star restaurants. It is my last day. I never returned to a hotel. This one, for sure I will and I will recommend it to my friends. Thanks. I am leaving tomorrow. Will miss the great team! Ohh I forgot the entertainment team Tarisaa, Reed, Kevin, and Gorigia.
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Great all-inclusive experience!
This hotel was so great for our family of 4. The service was amazing in all areas, including at Friedas restaurant with Neomi. Seriously. We have been to other all-inclusives, and it was never difficult to get another drink or more food. The buffet at breakfast and lunch exceeded our expectations. And the Asian restaurant, Zen was amazing food! Overall, we had an excellent experience. Our family also checked out the boogie boards every day and had a blast! Thank you!
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We’ll come again
The entertainment team is amazing! This is our second time coming here. Alma at the towel center is so nice and hospitable. We appreciate everyone’s kindness here at this resort.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.