Resort Details
- The Garden GrilleEnjoy delicious American cuisine with a touch of local flavors in a casual, open air setting with ocean views.
- The Pavilion Pantry®A convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator.
- Accessible facilities
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site †
- Jogging trailJogging Track
- Playground
- Pool
- Sailing †
- Sightseeing tours †
- Snorkeling †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
1837 reviews
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Sep 11, 2025DON'T BOOK HERE: We had cockroaches and bugs in our room / Hotel listing pictures are so misleading
On our honeymoon here, I woke up in the middle of the night to a flying ant on my pillow/face, and by the end of our stay we had seen two COCKROACHES — one under our luggage on top of the desk and another on the bathroom wall. We also saw a small bug in between our comforter and the top sheet in the night (along with some hairs that weren't ours in between top sheet and comforter on night one). After reporting all of this to the front desk, the hotel only gave us a $25 credit, which was just laughable. They didn't apologize or really have a reaction to it. They immediately asked if we had proof of the bugs (which we did) and then after we showed them photos, they still didn't offer the credit until requested for money back on our stay. We ended up going directly to Hilton customer service and they gave us a night refund. The front desk staff weren’t apologetic or helpful through any of these issues. Our room keys stopped working three different times, requiring multiple trips to the front desk, until they finally had to replace the battery in the door lock. The rooms are dark, damp, and musty — our clothes and luggage felt stale and dingy by the time we left. Beds are uncomfortable old spring mattresses, pillows are pretty dated / get flat fast, and there is a lot of noise from the hallways that made it hard to sleep through the night. There was mildew and black in the shower crevices, broken bathroom vents, lights burned out on the mirrors, and everything just felt very neglected and old. The internet is too weak that the TVs can't stream anything, we could only use cable tv on their TVs even though they were smart TVs. We read in reviews that they typically charge you if you ask to upgrade your internet speed (which is their only solution) so we didn't even bother. There were stains on the couch. For the price of the hotel, we thought it would be a little more modern or up to regular hotel standards. The listing photos we originally saw of this hotel are misleading. Just be aware that your requested "beachfront room" like look like ours (see pictures), because that's what we paid for. On top of all that, they tack on a $25 resort fee (even if you don’t use anything) and another $25 per day for parking. Thought they would have done something fun knowing we were on our honeymoon, but they didn't. This place is dirty, outdated, and not worth the price. We would never recommend this hotel to anyone.
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Sep 08, 2025ery Disappointing Stay – Beware of Billing Practices
I travel often and stay at many hotels, and my experience at the Hilton Garden Inn in Lihue, Hawaii was one of the most frustrating. First, the property is misleading. There are no balconies unless you are on the first floor—and even those are just a couple of chairs sitting on rocks, hardly a relaxing setup. None of the windows in the rooms open, making the space feel stuffy and closed off. I paid for an “ocean view suite,” but it’s really just a partial view at best. The ocean is mostly blocked by trees, so don’t expect to wake up to sweeping views. The atmosphere was also disappointing. Many of the local staff appeared unhappy to be there, and the overall vibe was far from the warm Hawaiian hospitality I’ve experienced elsewhere. The worst part was the billing. Two days after check-in, the hotel charged my card $1,563 on top of the $1,653 hold they had already placed. When I asked, I was told this was for “auditing purposes” and that both would eventually fall off with the correct charge. In all my years of traveling, I have never encountered a hotel that runs two large transactions for a single stay under the guise of auditing. It’s unnecessary and left me worried about my account throughout the trip.
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Sep 04, 2025Fantastic stay!!!
We had an amazing time at the Hilton garden inn, Kaui. After booking our stay & reading negative reviews. I admit, I was hesitant to stay here. It was fantastic. From the lobby to our room that far exceeded any expectations. Everyone was so kind. Curt @ the front desk is a total gem. Cannot wait to stay next year. Already planning a longer stay. & we haven't left yet. Thank you for a great place to call home. Until next year.
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Aug 30, 2025
Worth staying here
Love this big hotel! Beautiful grounds with excellent views. Close walking to beautiful beach. Pool is a little small but that’s ok. I didn’t like my breakfast or latte in the downstairs restaurant (had eggs Benedict). My ham was thick & mostly fat w/ hard to chew pieces.
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Aug 25, 2025
Rubbish
What a letdown, the staff in the main lobby are rude and disrespectful, the food is not good and very expensive. It needs updating as tried. The parking is not free it’s 25dollers a day . It’s all money to them. Would not come again, it has ruined my holiday
- AdvisoryA minimum mandatory hotel- imposed Resort fee of $25.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Valet-parking available.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.