Hotel RIU Buenavista

Customer ratings & reviews

TripAdvisor Traveler Rating

6925 reviews

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  Holiday with grandchildren

  Having read a number of reviews about the sickness bug going around the hotel we were taking our two grandsons aged 10 & 14 we were a little worried, we didn’t experience any problems with the hotel going to great lengths by having numerous sanitation stations to prevent the spread of any illness . Our room was a two bedroom apartment which was excellent with the location close to all the facilities The hotel was always spotlessly clean whether,rooms,bars, restaurants and pool areas All the staff are courteous & helpful . Special mention to reception staff for arranging a late checkout room as we had a late flight . Plenty of Sunbeds available so no need to get up early to reserve one. Good selection of food with plenty of variety Special mention to to the entertainment team who work so hard whether daytime activities or evening entertainment Barbara was especially good with the children The Rui party on the Friday night was really spectacular. Overall an excellent holiday in a wonderful hotel Thank you

  Apr 27, 2025
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  Honest review

  Hotel has everything you could need. Fantastic pools for family's and the activity teams were very good and energetic. The staff from check in to dining and room cleaning were very friendly and approachable. All food, even in themed restaurants is self service. Large variety to choose from. Snack bar only has chips/burgers and hot dogs, would have been nice to have some fruit available. Location is fairly isolated and on a steep hill . There is a small shopping centre 5 mins walk up a hill that has some brilliant restaurants on the 3rd floor. Also has a VR area for the kids and a soft play and trampoline play area for kids and bar beside it for the adults, keep in mind, kids under 4 have to be accompanied by an adult while in the play area, I got the short stray while watching her sipping a sangria. You can get a 15 min taxi/ 20 euro in to Costa adaje if you want evening drinks or more hustle and bustle

  Apr 27, 2025
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  Average with issues

  There is a lot to like about this hotel but some serious issues too. Good points: Great rooms, spacious and housekeeping excellent. Pools are great, nice temperature and clean (although salty). Large hotel but plenty of space and always able to get sunbeds, even over Easter and the communal area's are spacious and always able to find a table in the bar areas. Good location with lovely views but not much around it if you do want to eat out of the hotel (few supermarkets and nice shopping centre 5 mins walk). Staff generally friendly. Bad Points: The hotel is let down hugely by the food and drink. All the restaurants are buffet and other than the Asian restaurant, all serve the same, very average food. Reasonable choice but gets very boring after a few days and other than the freshly cooked food, all is luke warm and bland. They have a big issue with food hygiene which is obvious by the number of people falling ill with sickness and diarrhoea (piles of sick in communal areas are a normal site and from speaking to others a high percentage have issues with sickness). Three of our party fell ill on the second day and were in bed for 2 days with violent sickness bug. Watching the cooking, I think this is due to the cooks adding warm food (scrambled eggs, rice etc) to cold food, rather than removing the cold food first. The other big let down is the drinks. I appreciate it's only 4 star and all inclusive but the only wine available is from draft machines and is pretty horrible. No bottles available anywhere. On the plus side as there are self service stations all over so there are never queues at the bars. Entertainment is very average but similar to other Tenerife hotels. So, if you are not bothered about food and drink and happy to be careful what you eat, this hotel is ok for the price but other hotels in the area are much better.

  Apr 27, 2025
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  Sickness and diarrhoea

  My partner and I arrived here on the evening of the 20th April, and found the hotel.pleasant and staff courteous. There are plenty of restaurants, bars and pools to choose from. The reason for writing this review is we became aware that there was norovirus or a sickness big in the hotel. What was worrying is there was no information provided by either Tui or the hotel about this issue. My concern is that if people are not informed they cannot make appropriate preparations. My partner became ill in the early hours of Wednesday morning and I became ill on the Friday morning. I spoke to a together with a Tui rep' in the hotel reception and whilst talking another family within earshot said they too had succumb to a sickness with their daughter being very ill. Both the hotel manager and the Tui were in denial that there was a problem. The hotel manager offered to have our food served in our room. This was a futile offer as we were both not eating. This is our first time at a Riu hotel and we have another booking with them in July which I will be changing. I will be submitting a complaint to both the Hotel and Tui about their lack of communication about the issue and their attitude towards customers health.

  Apr 25, 2025
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  Amazing hotel

  This is our second visit here we’re still here in room 217/3 .Its a fantastic hotel can’t fault a thing .Location is fabulous lovely promenade round costal views .Food is amazing .Staff are a credit to this hotel .we will be back again next year .Keep it up Rui your doing an amazing job

  Apr 25, 2025