Hyatt Ziva Puerto Vallarta - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

15414 reviews

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  Fabulous stay

  Just came back from nine days at this beautiful oceanfront hotel. This hotel sits on a beautiful stretch of beach with two towers anchoring either side. We stayed in the club suites and the rooms were spacious and well appointed and very clean. Beds were comfortable and bathroom was beautiful with huge walk in shower and marble throughout. The two elevators were quick and smooth. Downstairs in the lobby is a place to get drinks and food from morning to evening. The pools and hot tubs were all in great working condition and they replaced tiles in one and had it back open in the morning. The food at each restaurant was delicious and fresh. Lots of choices to pick from. The Viva Z is a buffet restaurant and many choices to pick from. Great selection of fresh fruit and many breakfast items and stations for made to order omelettes and eggs. Lunch at the buffet had many salad and soup options, desserts, cheeses and cold cuts and hot food items. Made to order fish and shrimp which should not be missed, so delicious Plus made to order meats. The staff at the Buffett were so welcoming and always had a smile on their faces. Brandown and Hector have been with the Hyatt for many years and we love seeing them each morning for breakfast or lunch. The captain at the Buffett Alejandra was the sweetest, greeting us each morning with a huge heartfelt hug and smile. She is new to the Hyatt but she felt like an old friend . The Blaze restaurant sits on the ocean and is table service. The view is spectacular as well as the service. We ate a few breakfasts, lunches and suppers there which were always delicious. The service was excellent. The captain Jose Luis was so fun and entertaining. He went above and beyond in making our beach supper and last night supper so very extra special. He’s is great asset to this restaurant and hotel. The staff at Blaze are all wonderful and I know I am missing our morning waitress name but she was so kind. Joel who has worked at Blaze since we started going here is one of the most attentive and caring humans you could ever meet. He’s a pleasure to talk to. We had supper one night at the Tamari at the Teppanyaki table where the cook was so fun and entertaining. They cooked our meal infront of us and it was fresh and delicious. Wonderful evening. Mexican Casa Grande has such a lively atmosphere. We had the pleasure of having a special meal prepared by the Hyatts chef Andres. We had Quacamole made table side, delicious tortilla soup, a huge tray of appetizers, fajitas and churros. FYI they have churro bar that is fabulous. The Italian restaurant Melanzane we ate at twice. The menu has delicious pastas, wood fire oven pizza, fish and many other choices. The food was again wonderful and I cannot say enough about Eddy our waiter. Early morning coffe we grabbed at the deli and sat with it on our deck watching the resort come awake. Delicious ceviche at Fresco in the afternoon. Smoothies in the am and crepes in the evening. I need to give a whole paragraph on Susy Rubio who is in charge of all the restaurants in this resort. To know her is to love her and we adore her. We have know Susy for many years but missed the last number of years because of illnesses but this year we were finally able to travel again and of course we chose Hyatt Ziva in PV to see our own friends at the the hotel. Susy and her staff serve everyone with service from the heart. She was always dropping over to see how our day was and how we were enjoying our stay. We had such a special time this holiday. Susy went above and beyond each every day for us. Booking a special beach dinner with our friends for their birthdays and seeing where we would like to go for supper. On our last night Susy, Jose Luis, Joel and Andres brought me to tears with the very above and beyond dining experience. They set up a special beach side table where we enjoyed wine and the meal was prepared by the fabulous head chef Andres who explained each dish. There was grilled chicken Ceaser salad, the world’s best clam chowder that I would take home a gallon if I could. Then we had coconut shrimp on a bed of mashed potatoes with delicious cream corn. Deep fried ice cream and a bon voyage cake that was simply beautiful. The evening was complete with a flaming Irish coffee made by Jose Luis And a nightcap of champagne. To say we were spoiled rotten by all of the staff who are like family is an understatement. Andres the head chef for the resort who I have mentioned in this post is the most incredible chef and person. He took the time to prepare us amazing special dinners. This is the first time we met him but we made a new friend at the Hyatt and look forward to seeing him again year. Thank you Andres for all you did for us. We also met the manager at the hotel who ask how our day was and let us know that if we need anything to just ask him. The hotel was decorated beautifully for Christmas with a million Poinsettias and a huge tree. So very festive and lovely. We look forward to our return next year to see all our dear friends of the Hyatt Ziva. We love you all. I could not recommend this hotel more. They have made this our only choice of hotel when visiting PV.

  Dec 14, 2025
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  Hyatt Ziva delivers another unforgettable trip!

  This was my eighth time at this resort—and my third time visiting since it became a Hyatt property. We traveled the week of 10/26–11/2. I originally had a group of 32 scheduled to visit the Dominican Republic, but as a Louisianan who knows firsthand how damaging hurricanes can be, I grew concerned about the storm that ultimately devastated Jamaica. To avoid potential travel issues, I switched all 32 of us to the Hyatt Ziva the Sunday before our trip, since the forecast there showed nothing but sunshine. All but five of my travelers stayed in the Club Tower. All of the restaurants were open, and both the food and service were very good—some restaurants stood out more than others, but there was nothing to complain about. The resort was in the final stages of a refresh during our stay. Work was still being done on the elevators in the main building, but the noise and dust were kept to a minimum, and the five guests staying there loved their newly remodeled rooms. Food: very good. Service: very good to great. Beach: awesome. Evening shows were held in the Plaza or the Sports Bar, I still prefer a resort with an actual show area, but the layout is small so I understand that it is not possible. I’m still not a fan of having only one bar open at night; I really miss having a lobby bar where people can meet up. That said, more couches have been added outside of the sportsbar since my last visit, which made for comfortable gathering spots. During our stay, the resort had to shut down the entire electrical system for a necessary repair (as explained in the note left under our doors). The power was out for at least ten hours. While it was certainly an inconvenience, I have to commend the management team—they kept the fun going as best they could, and restaurants continued serving guests on the patios of the lower-level dining areas. Things happen, and overall we were impressed how well the managers "handled" the situation. Out of our 32 guests, six of us were returning, and the rest were first-timers—but everyone now wants to go back. We were also lucky enough to witness turtle releases every night, which is truly a sight to behold. Overall, there was nothing major to complain about, and we will definitely be back.

  Dec 12, 2025
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  Exceeded our expectations! Fantastic Hyatt Zeva PV

  Whole experience exceeded our expectations. Service consistently friendly and attentive. Additional kudos to Brenda’s yoga classes and Kayaking tour with Kevin for top quality included amenities. If you have a chance to visit the spa, the experience is heavenly with the included Hydro circuit and fabulous massages with Irma and Amalia! Attention to detail and great meals also highlighted the visit!

  Dec 10, 2025
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  A Jewel in Puerto Vallarta

  Have visited Hyatt Ziva in Puerto Vallarta five times and enjoy each experience! Highly recommend! Staff are excellent!

  Dec 10, 2025
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  Beautiful Views and Great Service, but Declining Maintenance and Overpriced Gift Shop

  Our recent stay at Hyatt Ziva Puerto Vallarta was a mix of wonderful memories and noticeable disappointments. We’ve been visiting this resort since 2017 and have always appreciated its beautiful setting and warm hospitality. This visit, we once again enjoyed the delicious food, attentive service, and the glorious ocean view from our balcony in the concierge building. The room was comfortable and well-appointed, maintaining the charm we’ve come to expect. However, we couldn’t help but notice that the overall upkeep of the resort has declined. The faucet to wash feet in the outdoor shower was broken for the entire week of our stay, and one of the sinks in the main women’s bathroom in the lobby was missing both its faucet and handles all week as well. These maintenance issues detracted from the otherwise relaxing environment. The most disappointing experience came from the new gift shop, where we were charged $44 USD for a single bottle of sun lotion spray. When we asked to confirm the price in U.S. dollars, the attendant laughed at us, which felt disrespectful and unprofessional. Frankly, that kind of pricing and attitude felt like highway robbery and left a very poor impression. We still love the resort’s location and many of its staff, but we sincerely hope management takes steps to restore the property’s standards and address customer service concerns. Hyatt Ziva Puerto Vallarta has always been a special place for us, and we’d love to see it return to the level of excellence it once had.

  Dec 09, 2025