Hyatt Ziva Puerto Vallarta - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

15475 reviews

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  Not sure we'll be back a fourth time....

  My wife and I have travelled to Puerto Vallarta three times, and we’ve always stayed at the Hyatt Ziva all three times. I’m sorry to say that this third time around was the worst of all. First off, I’d like to say that the staff there have always been, and still are wonderful. They are always very friendly and very helpful, and always go out of their way to make your stay as pleasant as possible. That being said, we stayed for 6 nights in a room at the club tower (south tower), which has its own reception desk, mini bar, and small buffet area. We prefer the club tower because of these conveniences and the rooms are a bit bigger. The issue we had was with the condition of the tower/room themselves. It is in need of serious renovations, especially since the rooms in the club tower generally cost more. Sure, there are a few more convenient amenities, but they don’t make up for the conditions of the rooms. We found many issues with the room we stayed in, too many to list everything here, but here are a few… The room in general shows a lot of signs of wear & tear. The sliding bathroom door did not close completely, leaving a sizeable open gap. The closet doors did not close completely. The showers (both hand and rainfall) were leaking. The shower walls were falling apart, we noticed two big chunks of the “tile” pattern missing. Many of the lights either need repair or need new light bulbs. The “decoration” above the bed headboard was falling apart, looks old, and seriously needs to be replaced. The room was not clean. We found a (human)hair ball next to the couch upon arrival, and it stayed there even after 3 days, despite having our room serviced all 3 days (we eventually just cleaned it up ourselves). There are thick coats of dust everywhere, on the ceiling fan blades, the AC/ventilation panels, and ceiling ledges. There are news articles mentioning Hyatt Ziva spending a lot of money recently renovating parts of the resort, and some improvements are definitely noticeable, like the main lobby area, and the outdoor walking paths at the north tower. But it seems most of the money spent was on the north tower and other parts of the hotel. In my opinion, they seriously need to make some investment on the club(south) tower. As I said, we’ve stayed at the Hyatt Ziva all three times we’ve visited PVR, and we would love to be back a fourth time. I hope the owners/management see this review as constructive criticism, and seriously consider making some improvements/repairs to the club tower. Hyatt Ziva is our “go to” place to stay when in PVR, and we honestly would like to see them do well.

  Feb 01, 2026
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  Expected more from Hyatt Ziva

  Great beach. Fantastic staff. I hv been to this hotel 4,5 times before covid. It was always a nice getaway. This time, had a couple of issues. House keeping not up to standard, very disappointing. Our stay here was not as expected.

  Feb 01, 2026
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  Great resort in Puerto Vallarta

  Great resort met all our expectations. Good food and great staff. Rooms well-kept and comfortable beds it was very quiet. Great food selections and everything was fresh and delicious. Exceptional waiters at breakfast and pool staff went above and beyond. Fabulous beach and safe environment. Easy access to all restaurants. Needed more chairs and tables in the main bar upstairs. Easy to get to from airport and easy access to the city. Great overall price for the resort. You can't beat the beautiful view from any room or location.

  Feb 01, 2026
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  Bring tips you’ll want to thank the staff for phenomenal service

  It was a lovely experience the staff are really wonderful as are the restaurants and amenities. It was pretty calm for an establishment with unlimited drinks which I appreciated. The entertainment team made it feel extra special. There are adult only pools which I appreciated. The restaurant blaze was awesome so was being able to get an iced coffee in the middle of the day. Our favorite by far was the ceviche/fresco stand neve a line woman making it clearly put a lot of love and creativity into what she was making. She made a new Agua chile recipe and encouraged me to comeback and try it and it was the best I have had in ages. I’m not giving away her secret ingredients so you’ll just have to find it for yourself. The 24 hour room service was a wonderful option but to be honest the food was the lower quality compared to the other restaurants and the fresco stand. I highly recommend this experience and would love to go back.

  Jan 31, 2026
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  Excellent Resort Hyatt Ziva at Puerto Vallarta, Mexico

  Hyatt Ziva is excellent property - the location was amazing. The beach is very nice, sand is soft and felt good when walking without shoes. The lobby area is nicely decorated and vibes were just perfect. Everyone was very helpful. Room was nice and having ocean view. I never stayed so close to ocean before. The shows were great. The food was fine. I expected some local touch in Mexican Speciality restaurant since we were in Mexico. But it was okay and catered to American and European tourists. They charge like $10 for fresh coconut water - that's a lot. The lobster and large shrimp and steak were extra price and price it was - like more than $100. Not worth it. The breakfast, lunch and dinner buffet at Vivitz restaurant has great choices. Overall, we enjoyed the report facilities, programs and shows.

  Jan 31, 2026