Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- Golf†
- Internet services†
- Liquor store†
- Meeting rooms†
- Room service†
- Spa†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
2874 reviews
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Jun 05, 2025Service is not 5* standard
First I will start with the positives the hotel is lovely and well maintained and very clean. The room had a large comfy bed and we requested a garden view which I recommend as the view and quietness was perfect. Breakfast was varied and very good so much to choose from between cooked to Buffett style. This hotel is not a resort hotel so there was lots of conferences going on while we were there but the best bit was you could get a pool bed at any time of day as very quiet. Negatives is the service as another review said Spanish customers come first and seem to get better service. The pool restaurant I would definitely not recommend as I pointed to a vegan burger and explained I was vegetarian and they brought me a veal burger and I only noticed as it had egg lucky I never ate it and they brought a replacement after I complained and although vegan I bit into it and it was freezing 🥶 so complained and never ate there again!. There was also decking getting replaced at the pool a few days and quite a bit of noise which you are aware of when trying to relax. The staff are not fluent in English and sometimes language can be a barrier. Most were lovely a few rude . The hotel is 10 minutes walking distance to the centre through a beautiful park so ideally located. I might in the future consider returning as Santa Cruz is a great place to visit and with some tweeks this hotel could be great.
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May 30, 2025
Could do better
We have stayed here several times previously and always been happy. However when we stayed here recently we were disappointed with standards of service and food quality which were poor at times. Examples: When dining in the Laurels poolside restaurant it was very obvious that Spanish speakers were given priority. On one occasion we were shown to a table and provided with menus. Around five minutes later a group of Spanish speaking ladies arrived and their order was taken very quickly - we were still waiting to give our order ten minutes later. We eventually ordered but our drinks didn't come, even after our starters had arrived. I had to ask repeatedly for our drinks. When the wine came it was not the one we ordered. No apologies offered. When speaking to staff in Spanish many of them would reply in English, often fairly poor. I found this very rude as I can speak reasonable Spanish and I want to use the opportunity to practice the language. Hot food at breakfast doesn't stay hot for long - this is made worse by the cold plates provided. Why can't hot plates be provided as in many other hotels ? On arrival at the room allocated we discovered problems. The sink plugs didn't hold water. There was no water jug provided for the in-house filtered water system.
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May 06, 2025Great Experience
Excellent service (professional, friendly and quick); excellent food and amenities. Front desk staff were helpful in helping us to find something to do for 1/2 a day. Supper and breakfast buffets were excellent. Bed was VERY comfortable.
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Apr 04, 2025
Average at best
I was excited to stay here but what a total letdown. I thoughtthis was suppose to be a nice hotel. I would put it in the same ballpark as a holiday inn, in the US. Very small rooms even though I’m in a deluxe room. Very old furniture scuffed up and dirty feeling & no where to put clothes besides the 4 hangers provided. Staff are fine but nothing special I’m here for work and already looking at another place to stay.
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Mar 24, 2025Very good but not 5* as we would know it
Above all else the staff are fantastic and put me to shame with their language skills, they were able to change between English, German, French and Spanish so easily. We booked a standard room for our anniversary and are currently in room 274 and it is lovely but a little tired looking and because it’s facing the street can be noisy at night when the bins are collected at 1am, the main room had enough space and storage for the two of us. the bathroom (double sinks) does not have storage/shelves for wash bags etc so was awkward and meant we are not able to put out our toiletries, the bath/shower was arranged so it was difficult to get in and out of, if you have balance/slight mobility issues I would not recommend . Also the shower screen was very difficult to close so water covers the floor, I would get an extra towel for the floor to keep it dry. Also no hooks to hang towels to dry. The hairdryer is ok , it’s attached to the wall type, but kept stopping after less than a minute and had to wait 2-3 mins for it to work again, the staff were very god to send a replacement. The bathroom mirror light did not work at all but the overhead light was adequate. Each floor has a filtered water dispenser which was very nice. We booked room only and were offered breakfast at €20pp, we tried for 2 days but not for us, we did not feel it was value for money as we saw local cafes offering coffee, juice and breakfast sandwich for €5-7. The buffet has most of what you could need and an additional hot food to the table menu but it’s not 5*, I ordered eggs Benedict and the egg was so raw it turned my stomach and the bread was not a muffin so was not a true eggs Benedict. Being in the Canary Islands I would have loved to see a local hot fish option at breakfast. Grounds, beautiful areas and so many options whether a pool lounger or a comfy sofa in the shade. There is an ‘indoor’ pool but this is an extra charge, currently it’s €20pp for 90 mins Overall we are enjoying our anniversary and
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.