Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
9513 reviews
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Nov 08, 2025Chef Prepared Dinner in our Villa
It’s such a treat when the Chef comes to our villa and prepares a 5 course meal! They do such an amazing job, bringing in everything AND cleaning and clearing it all away. Chef Jacinto was the best. His dishes were delicious and they had such incredible flavor. You could tell that they were made with love. Moises was our fantastic server and he anticipated our every need before we knew we had one. Guadalupe was there to oversee the night. He made sure the process ran without a hitch and that we had the best experience ever. These guys make an exceptional team and we were lucky to spend an entire evening with them all to ourselves. This is one of the many benefits of our Iberostar membership that we thoroughly enjoy.
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Nov 07, 2025
Honeymoon in Cancun
This was our fourth time in Iberostar Selection Cancun, celebration my daughters honeymoon and a party of eleven adults and two children, in six rooms. Once again the hotel delivered a great holiday for rergulars and newcomers, welcoming us like lost friends (Christian, Andrina). The rooms were clean and well presented and the staff were fantastic, as usual (Elizabeth,Maya). Food was top quality, with different options every night, I never ate the same dish twice during our 14 nights stay. We always got a big table (13) every evening, prepared by our favorite, attentive,polite and helpful waiters (Alexander, Roberto,Bryan,Manuel,Amalia Adrian Jose, Claudia). The gardens were lovely and constantly tendered daily. The children pools and waterpark was ideal for my two grandchildren who spent a lot of time in there. The pool was very big and cool, with lots of areas to explore if you wanted a little peace, away from the busy pool bar (Alexandra,Ana,Seuleil). The pool restaurant and ' burger van' did a roaring trade with international and local snacks/meals. It was unfortunately an bad time for seaweed so the beach was not accessable and this was the same for most of the beaches. Cancun is such a fantastic resort and has changed so much from our last visit 2019 new hotels,bars,clubs,restaurans and shopping malls. I was introduced to Iberostar Hotel Group and shown around the benefeits of joining up but declined. Two of our rooms were not up to the standard expected from Iberostar. My room door had gaps all round it, through whice you could hear the traffic noise on the Boulevard Kukulcan and door to safe cupboard had to be slammed to shut it. The main pool was very gritty underfoot, as though the tiles are breaking up, my son in law cut his toe on something, we never found out. My daughters room had mould in the minifridge, which she never used, a broken cupboard door and stained cushion. On our last day I bumped into the Rooms Surpervisor, who checked the condition of the rooms after the housekeepers, missed a few things. Instead of pushing IHG please try and keep the 'standard rooms',pool up to the high quality they should be. We thoroughly enjoyed our holiday at Iberostar and would definately be coming back. Thanks to the managemernt and all the wonderful staff who contribute the make this a great holiday. Bien hecho a todos!
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Nov 05, 2025Will return in future
About a 15 min shuttle from airport to resort Check In - smooth and we paid our tourism hotel tax at the beginning. Wrist bands are your room keys. Room - 5/5 Ocean view with balcony. Room was clean and large with nice shower, with a mini fridge, hair dryer and safe. Lobby bar 5/5- Veronica was awesome coming around to tables, always with a smile. One night was live singing and then never returned, found that very odd as it was pretty good. Would like to see that every night. Buffet 3/5 : large variety of food and food eaten had lots of flavour. Claudia was a great server and was attentive to our needs. -1 some items that were expected to be hot were cold (roasted vegetables) -1 area designated as Indian food, we thought would change to different cultures nightly for an unique variety did not Overall plenty of food to eat and salt n pepper on tables if needed Taco and Hamburger stand near pool 5//5 lots of flavour and hot À la carte 5/5 Italian and japanese were both very flavourful. Coffee Bar 6/5 fresh coffee of various categories available 24hrs with small treats. Bars 5/5 good selections and drinks made to order Pool 5/5- separate kids area, sports area and vey large main pool. Pool was cleaned daily. Beach 5/5: Cleaned daily with minimal seaweed during our visit. Loungers 5/5 - first resort that appears to have ample loungers at pool and beach, never an issue finding a lounger. There was still a few towel lounger hogs that the resort could address by removing towels if not occupied within an hour. Entertainment 1/5 The theatre is one, if not the best setup we have seen, however the entertainment was poor to little talent. The resort needs to add an info board of nightly shows and times, there was a tiny scroll screen available and on room TV, but need a large still screen as you walk in/out of main lobby daily to attract attention. The best singer of the week was a guy by the taco stand one night, he should’ve been in the big theatre, we had just stumbled upon him performing. APP 1/5: no entertainment schedule listed, can’t book à la carte. so not sure of value of APP. it did give notice of room cleaned which was a bonus. we will return to this place in the future.
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Nov 02, 2025
Service Lobby Bar
With her radiant smile and warm demeanor, she is the first highlight for every guest. She moves through the lobby with a graceful efficiency, always attentive and proactive. One could call her the "good spirit" of the room. Every coffee, every drink is served with swift precision and a personal touch. Guests immediately feel welcomed and excellently cared for by her positive energy. She is not just a server, but a wonderful hostess who enhances the entire atmosphere. An invaluable asset to your team!
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Nov 02, 2025
Wonderful resort!
Resort is great! Service excellent. Clean pools, nice beach and great food. Love the 24 hour Café . Great service from Cecilia in the Star Café, Santiago in Buffet restaurant and Omar at the Mediterranean restaurant. Most of the part ocean view and ocean view rooms only have a window, no balcony. Beds are comfortable but did not like the thick large pillows.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet policy : Pets Not Allowed