Iberostar Selection Cancun - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9495 reviews

• 

  Very happy..

  I was here 15th to 29th.. Our room was very clean.. bathroom ..shower all good clean.. we had a small balcony, over looking pool and the sea, we were very happy with it. The food was very good, lots of choice in buffet room.. sirlion steak, pork, lamb, chicken on a spit, large pawns.. tacos.. burger, bolognaise, pasta, lasagna.. pizzas were lush and more... good selection for breakfast we had mexican might, italian and american night.. steakhouse and italian all good. Head chef, pretty sure he was, Daniel, was very helpful, friendly, went round to tables and chatted would bring food out to guests, Got me some honey and lemon as I had severe sore throat little touches go a long way.. very friendly and helpful Chef.. he is a credit to Iberostar how everything is run and set out. The staff that took us to our tables, very friendly. Friend was vegetarian, a chef got a meal for her cooked fresh, my friend also she asked if had they any strawberries, they came back with dish or strawberries and blueberries.. another time was asked if she wanted anything cooked.. the small things that also count.. Room service although not big menu, was very good. Nice range of fresh juice for breakfast.. Nice desserts.. cud of done with more vanilla icecream. Had a choice of 6 or 7 over all but only 4 on a day. Small size cakes, tarts for deserts.. Bread was nice and fresh. I cannot fault this hotel at all.. staff friendly.. except night entertainment needs improving... The swimming pool/s are very well designed.. sunbeds are pretty spaced out and pool bar was not overly busy.. no prob getting a drink.. Pool entertainment all good Bad seaweed due to storms but expected, a lot had gone by time we left. Would I go again, yes...

  Oct 13, 2025
• 

  Meh!

  This was our first time to this resort. We had a villa room with semi-private pool. The room was wonderful and met great people who had a room in the same villa. Enjoyed visiting with them all week. It happened to be my birthday while we were there, and the staff decorated which was really nice. Weather was good, mother nature kept daytime showers at bay, with majority of rain overnight. Mosquitos were awful all week, but they were having quite a bit of rain. We enjoyed the steakhouse and italian restaurants the best. They opened the mediterranean while we were there, the California Lobster tacos were amazing! The American Bistro was ok, but one visit was enough. Very disappointed in the Japanese, the chef was mediocre at best. Generally, you anticipate a "show" of their cooking skills and there was none to be had. Buffet was a buffet - breakfast was the same daily, lunch and dinner had several by the same options. The taco near pool were great - we ate those 3 times during our stay. The burger bar right next to here was good as well. There was a gymnastics event all week at the convention center, so pool, buffet, lobbies were packed with kids. Kids that ran all over, toddler age and above, lobby had a constant running of kids every night. The pool service by Cesar at our villa pool was phenomenal - that man put in so many steps each day, I would hate to keep up with him. He served all 3 pools near the villas, worked the beach bar and served on the beach. He was constantly on the move. Cesar was very attentive and engaging and we enjoyed having fun with him all week long. Evenings you would see him working in the lobby. Adrian from entertainment team was in the lobby in the evenings talking to everyone, asking them where they were from, talking about the evenings show and overall pleasant to visit with. The Spa was amazing!!! Ask for Marisol - my hot stone massage was so relaxing! We are Iberostar Club Members and this is where we had the most disappointment. When we arrived at 2:30pm, we waited to get checked in and to our room for 1 1/2 hours, and we were the only ones in the Members Lounge. After about 25 minutes they told us we needed to go eat as the buffet would close in 15 minutes - from the lobby there was no way we could get to the buffet in that amount of time. We have been members for years and never encountered this. The Star Prestige staff, with exception of one and I cannot remember her name. (Tiny girl with glasses and bantered back and forth with my husband - to his enjoyment!) Anyway, the rest of the staff seemed to act like we were an annoyance all week. We were told to schedule our departure midweek, which I did. Stated the time we should be ready to leave and to check in the day before. When I checked in on our last day, they still did not have it scheduled - called me with a different time, and then confirmed later the original time. When we arrived to check out - there was the bartender, one staff having a discussion with guests and no one else. Finally, another staff member walked in and asked if they could get someone to help. We explained that we were checking out. He called someone to come and by the time they arrived, we had 15 minutes before our transportation would arrive. Members Beach - We enjoy spending our mornings at the beach and afternoons poolside. For the first 3 days, we were the only ones at this area and during the 3-4 hours we would be there they would inquire if we needed anything only once each day. While we enjoyed the resort - we were disappointed in the Star Prestige Service. Nothing compared to other resorts we have visited. Would we return, yes - just not during high season.

  Oct 08, 2025
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  Excellent wedding experience

  We had a good time at Iberostar selection Cancun. Our daughter got married there on 10/4/25. The wedding team was easy to work with. Wedding coordinator, Janet Mejia Ruiz was responsive to all our inquiries during planning the last year. Everything was perfectly put together and the wedding went well. We were extremely happy. 5 stars for the wedding staff, bar, and food. The hotel is nice, rooms and food are average for an all inclusive. We were disappointed that it’s hard to get into several restaurants. Wish they took reservations to avoid showing up to wait a long time for a table (if you can get one at all). We rate this all inclusive a 3 overall, bumped it to a 4, due to our excellent wedding experience.

  Oct 05, 2025
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  beautiful resort but not good foo

  it’s a beautiful resort and most of the staff are very friendly. Pools are clean. Pastries ,muffin n donuts from star cafe are the best. But the buffet is huge disappointing. Not much varieties and almost same food every day. Actually this is the smallest buffet with less selection i have ever been to. Japanese restaurant is best among other restaurants.

  Sep 30, 2025
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  Started Great but ended with disappointment... Will not go back to this location.

  The hotel is beautiful, and location is perfect. Atmosphere was exciting when you first walk in the hotel. The rooms were spacious, clean and quiet. The food was good and had plenty of options. The wait staff in the restaurants were exceptional, especially Santiago and Chef Lizeth. They provided amazing service and actually put in the effort to help and provide a pleasant experience for each guest. The other staff taking food and drinks orders near the villas and pool area were very attentive as well. Security was proactive, having staff stationed at the beach entry points of the hotel to stop outsiders from coming in. However, all these good points were overshadowed by the rude staff at the golf course, the lack of professionalism of the front desk personnel, and inattentiveness of the concierge. These 3 departments did not want to help at all! - Tee times are expensive for a mediocre course. Golf course and snack bar attendants were very rude. We were playing in very hot weather, but we were denied water refills by the snack bar attendants with visible frustration for the request. No one at the pro shop wanted to help in arranging our transportation back to the hotel. Golf cart attendants kept walking away when approached for assistance. Worst golf experience I have ever had! They even turned on the sprinklers mid round. - Front desk personnel rejected all questions and requests without even trying to see if they could do anything to help. We got transferred to different people within the lobby only to get back to the front desk personnel because they were the ones who could help us. Lack of hospitality was evident, especially for a brand who prides itself in great customer service. - Concierge is just there to assist in selling you a membership. After they have scheduled a talk with their sales team, they will no longer assist in any way throughout your stay at the hotel.

  Sep 30, 2025