Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
9513 reviews
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Nov 10, 2025bad experience
Resort is old, lots of wear and tear in the rooms, bathroom is so outdated. plaster was falling off the ceiling the day we were leaving the room, brought in to the attention of guest service
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Nov 10, 2025Fantastic hotel with the most beautiful and friendly stagg
We had an amazingly beautiful trip. The staff is truly wonderful and caring. The food is delicious, fresh fish, on buffet! Veronica is an amazing server! thank you all for a great holiday!
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Nov 10, 2025
Service at Iberostar Cancun
Veronika works at the Iberostar Hotel and is known for her outstanding service. With a warm smile, she welcomes every guest and ensures everyone feels completely at ease. She is attentive, efficient, and always ready to listen to special requests or needs. Even during busy times, Veronika remains calm and professional, creating a pleasant and relaxed atmosphere. Her dedication and kindness make her a highly valued member of the team. Many guests praise her positive attitude and genuine hospitality, often returning not only for the hotel’s comfort but also for the excellent service that Veronika provides every single day.
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Nov 09, 2025
Would happily return
We stayed at the hotel for 10 nights so this is a long review. I'm really bad at collecting people's names so I do apologize for not being better about that. We had so many wonderful moments and this vacation was exactly what we needed. We stayed in a first floor villa away from the main building. This is our feedback: -The beach was pristine and waking up before sunrise as much as possible to catch the views is so beyond worth it. -The yoga classes and instructor were excellent. We really felt this is a huge benefit to de-stress and the classes are perfect for all levels. -All the staff by the pool and at the towel rooms. The staff really make things great at this resort and they are the heart and soul of the place. -We had the same housekeeper everyday and she was absolutely lovely. 10/10 service -The hammocks by the villas are so relaxing and fun to try. -The swim-up bar in the pool was like out of a movie and had a really great atmosphere. -The buffet we loved. We ate many meals here and the food was really good. I think it's fair to say that if you get there when the buffet first opens then the food is the most fresh at that time. It must be hard to keep a buffet running and I give a lot of credit to them. The chef came around one night and spoke to us. She was so warm and lovely and asked us questions about the buffet. You can tell they care if it is a success. I personally loved the tostadas and the fried eggs & omelets every morning were delicious. We also had sushi at lunch one day that was way better than any sushi I get at home. Anyways we really miss the buffet now that we are home. -The steak house restaurant (La Parilla). We ate here twice and loved both times with two amazing servers. We actually went to an off-property restaurant (Chambao) and my partner felt the steak was actually better at the hotel restaurant. We did experience the issue with long waiting to get in on the second visit but I think this is something the management needs to address and I know other people have brought this up before. We didn't mind waiting because we were not very hungry but it was not a great system. We stood in line for 45 minutes and then waited another hour to get our text in order to sit down and eat. Just not a great system and people in the queue were pretty upset. It's not fair to all the amazing staff that the restaurant has there that they don't fix this system somehow. The staff have to compensate and it should not be this way in my opinion. -The room: We loved our location and our balcony got a lot of use. I also loved that they put the drying rack on the patio to hang wet bathing suits and things. The bed was so comfortable and perfect. The room however is in need of an upgrade and that is a no-brainer. To me the hotel is 5 stars except for the condition of the room. We didn't really mind that much and I had seen a review on YouTube where someone else commented on the villas needing an upgrade so we knew what to expect but the room deserves a remodel. Thank you to everyone who works so hard and we appreciate everyone so much for making our holiday really special.
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Nov 08, 2025
Chef Prepared Dinner in our Villa
It’s such a treat when the Chef comes to our villa and prepares a 5 course meal! They do such an amazing job, bringing in everything AND cleaning and clearing it all away. Chef Jacinto was the best. His dishes were delicious and they had such incredible flavor. You could tell that they were made with love. Moises was our fantastic server and he anticipated our every need before we knew we had one. Guadalupe was there to oversee the night. He made sure the process ran without a hitch and that we had the best experience ever. These guys make an exceptional team and we were lucky to spend an entire evening with them all to ourselves. This is one of the many benefits of our Iberostar membership that we thoroughly enjoy.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet policy : Pets Not Allowed