Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
-
This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
9522 reviews
-
Nov 18, 2025Great facility, good food....but too many Coati animals taking items.
Beautiful resort, would love to go again. Pool was fantastic, long pool area with a swim up bar. There was second pool which was the entertainment center that also had a swim up bar. There are 3 resorts tied to this, the more expensive one had better things to do an actual lazy river that cost extra, but it seemed to be worth the extras. But we stayed on the cheaper ones, but everything was great...Food was good with good selections and everything was awesome.... NOW that being said, there were a ton of Coati critters there, like raccoons here...They were into everything and it seemed to be out of hand. They would take everything and anything that wasnt nailed down or that you didnt chase them away....they also was all over your balcony taking what ever....the best advice would be to get an upper floor to stop all that and not finding poop on your clothes. They really need to do a better job of keeping them away or people will stop coming...I think thats why it was slow when we were there...didnt seem to be a lot of people for the size of the resort....But a beautiful place and the beach was great also.
-
Nov 16, 2025Such great service
Veronica Lovbby bar was the best. We loved her smile and her service was amazing. So attentive and knew what we wanted! Gift recommend having her service!!
-
Nov 16, 2025Worst Resort Experience We’ve Ever Had – Do Not Recommend
My husband and I visited Iberostar Selection Cancún in November 11, and our experience was so distressing and disappointing that we left after only one night—paying extra to return to Toronto early. This is the first time we’ve ever had to cut a vacation short, and we have stayed at many all-inclusive resorts before without any issues. Unfortunately, what we experienced at this property was completely unacceptable. We arrived on a Tuesday night and immediately encountered issues. The buffet, which is typically a highlight at all-inclusive resorts, offered very limited options, and the food quality was extremely poor. The meat was hard and chewy, the tacos tasted old, and the overall selection was so unappealing that we couldn’t eat. We hoped our room would redeem the experience, but we were told no room was available and had to wait two hours before one opened up. When we finally received a room, the situation actually worsened. The room had been recently painted, and the paint smell was overwhelming. The odor was so strong that it caused headaches, dizziness, and difficulty breathing for both me and my husband. Sleeping was impossible. Since we couldn’t eat at the buffet, we ordered room service. After waiting almost an hour, they brought us a poor-quality pizza and chicken quesadillas that had a bad smell and were inedible. We contacted concierge again, and they moved us to another room located in the back of the main building where renovations were actively taking place. Although this room didn’t smell like paint, it was extremely cold, and we woke up shivering. We contacted staff to adjust the temperature, but they told us there was no way to change it. When we asked for an extra blanket, they brought us only a thin bedsheet. We also requested someone to come fix the temperature; the staff member said something in Spanish, left, and never returned. As if the night wasn’t difficult enough, the next morning we were awakened early by the sound of loud construction. Dozens of workers began drilling, hammering, and repairing parts of the property, making it impossible to rest or recover from the previous night’s ordeal. When we reported this to concierge and the Air Transat representative, they casually explained that this time of year is renovation season for property maintenance—as if this justified the total lack of warning or consideration. They did not care, nor did they make any effort to change our room or accommodate us in any meaningful way. By morning, I became very sick, vomiting and experiencing low blood pressure, likely due to the cold room, lack of sleep, and inability to eat properly. We were forced to book an early flight home. Since our original flight was scheduled for days later, we had to pay extra to return to Toronto on Wednesday night—less than 24 hours after arriving. To make matters worse, the weather was cold and nobody could use the beach or pools, yet the resort still failed to provide heated rooms or adequate blankets to keep guests comfortable. Overall, this was a terrible experience and completely unlike any all-inclusive resort we’ve visited before. Between the unsafe room conditions, overwhelming paint fumes, freezing temperatures, poor food quality, nonstop construction noise, and the staff’s lack of interest in helping, we felt abandoned and forced to leave early for our own health and safety. We were extremely disappointed and hope the resort takes these issues seriously. Based on our experience, we cannot recommend Iberostar Selection Cancún.
-
Nov 14, 2025
Great trip
This was my second visit and I actually liked it better this time. Went w/ a friend and stayed 3 nights in an ocean view double. Checkin was smooth. Ocean was rough but seaweed free. Drink service on the beach was great. We checked in on a saturday and was able to get hibachi reservations for monday at 530. Each night we dined at 530 w no issue. but there were waits after that. We ate: hibachi, american bistro and italian. All 3 were amazing.. surf and turf at american was great and free! lunch we mostly just had tacos at the taco "stand" which was great. Breakfast buffet had a nice variety. In room shampoo wasnt great but got the job done. Room was dated for sure but clean. Fav in the lobby was Aldo.. great at making drinks.. at the swim up bar we loved Raymundo, Edwin, Alejandra and Santiago. Nightly entertainment was lacking in my opinion. They also didnt list everything on the schedule. So there would be stuff outside at night we didnt know about. The theater production was very ummm amateur but we still had fun.
-
Nov 11, 2025
Great experience
Veronica was extremely nice and helpful. She attended me, my wife and son during our entire stay. Couldn’t have asked for better help.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet policy : Pets Not Allowed