Iberostar Selection Playa Mita - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5807 reviews

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  Accessibility issues - "Subject to availability"

  This review is solely about the accessibility booking process, not the resort overall. As a disabled traveler, I was extremely disappointed to be told that accessible rooms are “subject to availability,” despite my accessibility needs being disclosed more than eight months in advance. The experience was further impacted by poor customer service and a lack of meaningful engagement from management in attempting to resolve the issue. If you require accessible accommodations, I strongly recommend contacting the hotel directly and obtaining written confirmation, rather than relying on third-party bookings. It is difficult to understand how accessibility can remain “subject to availability” when disclosed well in advance. For comparison, we have stayed with the Barceló brand multiple times and have consistently received confirmed accessible rooms at the time of booking.

  Dec 23, 2025
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  Fabulous

  Fabulous. The pictures online do not do this place justice. Well laid out, fantastic beach and fabulous staff. Special shout out to Luis and his crew at the Sunset Bar. Laughter and always a good time. Also Rundolfo in the Pacific Express restaurant was wonderful. Great suggestions, great service, great smile. You made both our visits the restaurant so very special. Thank you to everyone on staff for making our trip unforgettable.

  Dec 21, 2025
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  Karen at the kids club is awesome

  Outstanding Kids Club & Staff – Karen Was Incredible This is my first TripAdvisor review, and I felt compelled to write it because of Karen at the kids club. The kids club at Iberostar was truly excellent. Our son has never wanted to participate in a kids club before and usually has no interest at all. Karen went above and beyond every single day to encourage him to join activities. She was kind, patient, and never pushy—just genuinely caring. Because of her efforts, he eventually participated. Karen remembered his name and greeted him multiple times a day, which really helped him feel comfortable and confident. The kids club itself offers a wide variety of activities and is one of the best we have experienced. Karen is a huge asset to this resort and deserves special recognition. The pool area is very large. While the water could be a bit warmer (I personally prefer a warm pool), it was still enjoyable and we’ve experienced colder pools elsewhere. There was always chairs by the pool area so you don’t have to get up early to go save a chair The food was our least favourite aspect of the resort. It was okay overall, but many dishes were often not very warm, with the exception of the specialty restaurant, which was much better. The service throughout the resort was good, and staff were friendly and helpful. Overall, Karen and the kids club played a major role in making this trip memorable for our family. Thank you to Iberostar for having such a wonderful team member.

  Dec 21, 2025
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  Iberostar Selection Playa Mita

  Iberostar Selection Playa Mita never disappoints! It begins with a hard working conscientious management team that has set the stage for a positive and harmonious workplace environment. We would especially like to thank Rafael. Head chef Christian and his wonderful team consisting of Miguel, Pepe, Estefania, Doroteo, and Belqui are doing an amazing job at the Iberostar Playa Mita. After 29 days we can say in all honesty that the buffets have been consistently delicious and always intriguing. A big shout out to Louis! He is in charge of the evening pasta and pizza stations. His pasta sauces are delicious and his joyful personality is certainly contagious! We would also like to think our waiter Christian from the dinner buffet. He did a spectacular job, ensuring that our dining experience was the best it could be! We would like to give very big thank you to the Prestige team led by Stephannie and supported by Emmanuel, Ana and Miguel. From the moment we arrived we knew we were in great hands. They all did their very best to ensure that we had a fabulous holiday. It was also a pleasure having Jenny there on the Prestige deck to ensure that all guests were well taken care of. She is truly an amazing lady. Vincente’s beverages on the Prestige deck and Pedro’s beverages in the prestige lounge were consistently well-made and delicious. Also, everyone enjoyed guest appearances on the Prestige deck by bartender Adrian. He made the greatest shooters and was always great fun to be with!! Enrique did a super job making sure that guests on the Prestige deck were comfortable and that washrooms were pristine. His work ethic is an example to all. Judith did an exceptional job attending to our room. Our bed was always beautifully made, towels were replaced as needed and all amenities were in place. We truly look forward to our next vacation at the Iberostar Selection Playa Mita!!

  Dec 18, 2025
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  Nice stay but needs some updates and better on-site communication

  I was particularly disappointed there was sales pitch right off the start. I thought at first the person assigned was to help us but it eventually turned into a sales pitch for the Iberostar Membership. In addition, if you wanted any kind of deals for other vendors near the resort (i.e. golf) they would give them if you attended the morning breakfast. Not impressed. We had beach front access rooms and they were lovely. Very convenient for the beach days to come and go. The food was really good across the resort. We travelled with a toddler so the buffets were excellent for him and the fact he could eat and then head off with an adult while others ate. The only restaurant that was a challenge was the French one as service was slower and there was no buffet for quick food for the little one. Really enjoyed the steakhouse and Japanese (booked) restaurants. The resort is showing its age in places and they are doing room renovations over time. The main elevator for our room access stop working our second day in to a 7 day stay and was never fixed. We found out 3 days later there was an alternate elevator that could be used for the stroller but this was found out when one of our rooms had to be moved because of leaks for 2 nights. Communication to people staying and using the elevator was non-existent. Only a sign stating out of order. We were below the sunset bar and area for private events (i.e. birthdays, weddings, etc.). Our second and third nights both had very loud events on that reached us 4 floors below and went on very late. This was not comfortable for sleeping on a very shorty stay. The Christmas light up event went well and was very nice, especially for kids. For our last night of dinner we had planned to go to the Mexican buffet restaurant. We were disappointed when we arrived for the 6 pm dinner to find out there was a private event in there. It was to open at 6:30 pm for public but we found out later it did not open then either. We could have made alternate plans had we known about the private event. We booked a shuttle to take us from the resort to Sayulita for a couple of hours. The day we caught the shuttle the driver was 20 minutes late. He did not offer to give us the extra 20 minutes in town to explore so our pick up time stayed the same. This was disappointing as we really liked the town and would have liked a few more minutes to check out the markets as the vendors were opening as we arrived. Iberostar has an app for communicating various events, etc. around the resort. I was thoroughly disappointed that there was no information / communication on the broken elevator and the alternative elevation put on the site while we were there. Additionally, why was there no information on the private event closing the Mexican buffet restaurant also, If Iberostar wants to get information out to guests then they need to learn how to use their own app and keep it updated and current.

  Dec 14, 2025