Iberostar Selection Playa Mita - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5794 reviews

• 

  Short of this being a 5 star review

  We stayed at this “5-star resort” to celebrate our anniversary, and unfortunately, it was far from the experience we expected. When we arrived, they gave us a room with twin beds, even though we had clearly requested a different setup for our anniversary. They agreed to move us, but it took over 3 hours for the new room to be ready. When we finally got in, the room didn’t feel clean — there were still drink stains left on the table from the previous guests. On our 3rd day, things got even worse. We came back from the pool to shower and get ready for dinner, only to find out our room had no running water at all. After a long day in the pool, we couldn’t shower or get ready. The water didn’t come back on until 10am the next morning, which completely threw off our plans. It was also clear the resort is severely understaffed. By the pool, it took around 30 minutes just to get a drink each time. It wasn’t until our 5th day that we finally received good service from Yesenia, who really listened to our concerns and took great care of us. Adrian, the bartender by the pool, was also fantastic and consistently got drinks out quickly — they were the bright spots in our stay. To top it off, on the day we were leaving, while waiting for our transportation, my husband went inside to grab a coffee and was told we couldn’t order anything because we were “no longer guests.” We chose this resort because we’ve stayed at other Iberostar locations and always had great experiences. Sadly, this stay was extremely disappointing, especially since we were there to celebrate such a special occasion. We expected better quality, service, and basic hospitality from a place that claims to be 5-star.

  Nov 21, 2025
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  The best crew

  This is our third stay at this little gem of a hotel, and as our visit comes to an end, I’d like to recognize the incredible team that keeps bringing us back. Pedro and Hector at the bar made us feel genuinely welcome and kept us refreshed with their beautiful and delicious drink creations. Ana, Erika, Stephanie, and Miguel were always ready to help, whether making reservations, setting up our Bali beds, or ensuring we had everything we needed for a perfect vacation. When I felt unwell, they took such thoughtful care of me and continued to check in to see if I needed anything. Vicente at the Star Prestige rooftop beach bar is an absolute star. His drinks were consistently delicious and refreshing, and we truly enjoyed spending time with him. At the Star Café, Tanya, Luna, and Elvia served consistently great lattes and greeted us with such warm hospitality each day. From the sales team, Jenny and Fernando always bring something fun and unexpected. Seeing them is always a delight. Marco from Star Friends is incredibly entertaining. We’re admittedly lazy, so we didn’t participate in many activities, but we loved watching them. We had massages every day and experienced several different therapists, all of whom were excellent. Across all the restaurants we encountered wonderful people, but Orlando at the French restaurant and Eusiquio at the taco bar by the beach stood out the most. Every morning, the first person we saw was Enrique, who ensured the Star Prestige rooftop looked perfect before guests arrived. He always welcomed us with a smile and helped us get settled. He was truly one of our favorite people. I’m sure I’m forgetting some names as I’m not the best with them, but please know the number one reason we keep returning is the team. The hiring department clearly knows what they’re doing. To wrap up, the hotel grounds are beautiful, the beach is clean, and at this time of year the ocean was pleasantly warm. The food is delicious and we always found something satisfying. The rooms are lovely, we especially enjoyed our sunset view. The entertainment is also great, we caught a few shows and had a lot of fun. We can't wait to be back!

  Nov 20, 2025
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  Brilliant property, Excellent service!

  This is an incredible property at a great location! The pools, rooms, terrace, restaurants and cafe, and the lobby area are well maintained and pleasing. Of course, the beach is extremely beautiful and the beach chairs/umbrellas allowed us to enjoy the waves. We enjoyed the Kupuri show, circus, and the pool games and entertainment activities. The resort in general is clean and maintained very well. But the best part of our stay was the service and hospitality of the staff. They anticipate your needs and attend with efficiency and a smile. The housekeeping staff at the rooms, pools, beach, restaurants, gardens and the overall property work very hard to keep the place impeccable. Specifically, want to call out - Chefs Estefania, Hugo, and Alejandra for preparing delicious vegetarian meals for us - was very kind of them! Christian from the buffet restaurant was also very attentive and helpful. Staff at Star camp - Ana, Aranza, Martin, and others ensured a great time for our child with safe and engaging activities. Jonathan from Concierge answered a lot of our questions and was super helpful. A couple of watch outs were that the washrooms had an obnoxious odour in the mornings (housekeeping addressed it promptly, but the issue persisted) and the elevator (ocean front tower) was not working for the duration of our stay.

  Nov 10, 2025
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  Iberostar Playa Mita was a success!

  As members of The Club, we’ve had the opportunity to stay at several Iberostar hotels, but this experience has truly exceeded all of our expectations thanks to the outstanding level of service we received. We would like to especially highlight Chef Javier, who went above and beyond to personalize several of our meals and made sure we were always satisfied with the options. He even prepared my son’s special breakfast routine (something that is not usually offered) as well as a customized lunch menu. This kind of attention is what truly gives the membership exceptional value. The Prestige service was outstanding. Ana, Emmanuel, and the manager Stephannie made sure that everything we requested for our baby was ready in the room. It was quite a long list, and in most hotels, there’s always something missing — but here, everything was exactly as requested. Emmanuel always goes above and beyond. For instance, when one of our suitcases broke a wheel, he personally took care of fixing it right away. Likewise, when we had to change rooms, Stephannie quickly managed the authorization, and Miguel helped us move our belongings with great care and willingness. At the restaurant El Cuate Pancho, our waiter Víctor provided the best service we’ve ever received — attentive, efficient, and genuinely kind. If you visit this restaurant, I highly recommend asking for his service. In the spa area, the massages by Olga, Luisa, Alma and Mariela were exceptional. I especially recommend booking with them if you’re looking for a truly relaxing experience. Something else we greatly appreciated was that we could reach out to the Prestige team at any time with questions or requests. They were always available to guide us through all the amenities and services that many guests don’t even realize are offered. We also recommend visiting the Star Camp team — even though my son doesn’t yet meet the minimum age, they made every effort to include him in as many activities as possible, which made the experience even more special for our family. In conclusion, thanks to the efforts of the entire team — Chef Javier, Ana, Emmanuel, Stephannie, Miguel, Víctor, and the spa staff — our stay not only exceeded expectations but also reaffirmed the value of our The Club membership. For any need, we recommend reaching out to the Star Prestige staff, as their dedication ensures every guest enjoys an unforgettable experience. Highly recommended!

  Nov 05, 2025
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  Terrible Experience

  Extremely disappointed and do not recommend this resort. We booked this trip on All Inclusive Outlets/ Travel Impressions, all advertising on all the websites said this resort was a 4.5-5 star hotel and when we got to the resort it was clearly not a luxury resort- it was a 2.5 star resort being generous with the scores. We have been to many all inclusive resorts in Mexico- Le Blanc, Hard Rock, Palace Resorts, Secrets and have never had concerns like this before. The resort it's self was falling apart, tiles were broken and cut my daughter's knee in the kids pool, crabs in our hotel room and bathrooms and also not very clean, our hotel room was 2 doors next to an open construction zone (could hear power drills, hammers, there was a ton of dust all between the hours of 8 am- 5 pm never stopping) they also had no barrier up to block off that area from guests and the dust which was everywhere it was an active construction zone. All the floors near the ocean view rooms have construction on every floor so moving rooms or trying to change anything while we were there wasn't an option, Will note the hotel staff offered to move us, however we paid for an ocean front view and every floor with an ocean view had the same construction situation and noise- They offered us spa as well, the spa had cat poop outside the spa, and was not in good conditions. What we wanted was what we paid for- a 4.5-5 star hotel and the dining options that was described on the website. We had to go out to other hotels daily for lunch meals and spent over $800 just on lunches additional to the cost of what we spent with Iberostar, to keep both our son safe from his food allergies and also to have some sort of variety to enjoy our vacation. The outside of resort facing the ocean looked super run down, chipping paint and online the photos it looks beautiful- it's probably photos from 10 plus years ago. False advertising, the dining options for every meal besides dinner is all buffet and even for dinner, all appetizers are buffet. So do not go if you are expecting a menu sit down meal. Piles of dirt left in hallways for days, dirty cups, cat or animal poop in hallways to stairs. We are used to paying a similar price for a resort like this and having options for lunch (besides buffet they had pre made hot dogs and hamburgers on a warmer outside wrapped in foil- how is that 4.5-5 star??) Not to mention we have a son with anaphylactic allergies so the way it as described online as having one buffet option and 4 restaurants we felt comfortable with as we were going to avoid buffet because of cross contamination- that was not an option as everything was buffet but dinner and even that there was an element of buffet. They were allowing tour buses filled with hundreds of guests to arrive daily so it's super filled, lines for breakfast so we had to wake up by 7 am unless we wanted to wait long lines to eat and higher risk of cross contamination for our son with food allergies. Do not recommend this resort!

  Nov 05, 2025