Guests will receive up to $300 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- El Faro
This casual lunch buffet features wonderful Mexican appetizers.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- El Mercado Buffet
The El Mercado Buffet offers eclectic, international fare by day, while showcasing the most delicious, authentic Mexican dishes for dinner.
- El Rodizio
Ignite your taste buds with our Brazilian cuisine and savor an unforgettable dining experience.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- La Dorada
Enjoy a wonderful presentation of the flavors of the Mediterranean in all their glory.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Star Rock Café
A variety of American favorites are presented here to satisfy all of your cravings!
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - Trattoria by El Faro
If you are looking for savory, authentic Italian offerings, then you have come to the right place. A rich and delicious dinner awaits all guests.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Various Bars / Lounges
- El Kiosko Beach Grill
- El Puente Ice-cream Saloon
- Galaxy Discotheque
- La Cupula Lobby Bar- La Perla Pool Bar
- Theatre Bar
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf,Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf, Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool
- Restaurant
- Spa†
- Tennis court†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Pool †
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8041 reviews
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Oct 14, 2025an unforgettable experience at Iberostar
I traveled with my husband and I can say that our experience at this hotel was excellent. The facilities are comfortable and the food is varied. What stood out most was the attentiveness of the staff, both in the restaurant and at reception, who were always friendly and helpful. A special thanks to concierge Alberto at the Mar Lobby for his professionalism and support in providing us with information from the moment we arrived, which made our stay even more pleasant and comfortable. As a suggestion, they could improve the speed of service in some areas and the coordination of schedules for some activities, as there were occasional slight delays. However, these details in no way detract from the excellent service and atmosphere of the place. I would definitely stay here again and highly recommend it.
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Oct 09, 2025Read this before you visit!
The Concierges are not your friends. They are sales people who primarily are there to sell but mainly just annoy. After a day of travelling, the last thing you want is a 45 minute check in. They try and get you to join the hotel membership scheme and invite you to a breakfast/try out the other upper class hotel two doors down. My gf and I went along, thinking that's all it would be, not realising. It was basically a timeshare style presentation and when we said no halfway through, they got aggressive and mad and couldn't understand. We said we're here for a holiday, not a 90 minute presentation, we had to speak to about 10 different people, telling them no, just to get out of there. Don't even entertain the concierges, get your room key and go to your room! Take Mosquito spray!!! So many mossies, and a bottle of it in the hotel will set you back $20, everyone just wants your money there which was frustrating. Other than that, lovely grounds, massive pool (apart from one day when there was a condom floating in it). There are also these racoon dogs that run around the pool and will try and steal your food, one jumped on my gf then knocked a plate out of my hand scratching her in the process. The beach is class apart from lots of Jellyfish in the sea. You get sales reps harassing you around the pool and beach each day. The food was amazing, spoilt for choice everyday, we preferred the buffet to the restaurants. Entertainment team worked the hardest, they did a great job.
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Sep 24, 2025My Solo travel experience!
Traveled to Del Mar September 16 to 20. It was a short get away for myself to experience this level as a club member. We have traveled to the Paraiso complex many times over the past 9 years. We started at Beach, and have stayed multiple times at Maya and Joia(Grand). This time of year the resort felt empty. Daily rain storms helped keep everyone off the beach and out of the pool. I stayed in room 1143 which is located closer to the beach and pool. So the walk to the lobby, Star Prestige Lounge and breakfast (which is at the Beach Buffet) was about a ten minute walk. I found the room to be clean and in working order. I didn't spend much time there other than to shower and sleep. I didn't use the mini bar, but it was stocked and snacks were provided. I knew what to expect from the restaurants, some being open air and un-airconditioned. This was not a problem for me. I never had to wait for a seat, but I arrived at opening for each meal. The food was good and enough variety for me. Being there for just 4 nights meant I had limited restaurant options. I enjoyed Italian twice, Mexican and Brazilian once. My service was good at every meal and by the last night Magdiel and the other wait staff were greeting me as a remembered friend and providing my preferred wine promptly. (It does help when you tip regularly) . The main point of my visit, was to see if I could enjoy myself as we do at Joia, by making use of the members areas. Having the private pool, with swim up bar and sitting are is very nice. It was a good place to hide from the rain. And having options for private lounge and beach area gave me enough variety of places to relax even with the rain. As a perk of our double black membership, I did have massages every day on the beach and at the spa. All were good experiences of course. I like the jungle feel of the resort. Walking the paths and seeing the wildlife just makes me more relaxed. The seaweed was abundant, but the crews cleaned it up daily. Didn't bother me, except when I tried to swim. The storms really churned the water and seaweed up. This is my favorite pool. Even though I don't swim much, it is very long and provides a lot of room to explore. Even with all the humidity, I only saw one mosquito. But they have never bothered me in the past either. I am not a night owl, so I missed most of the shows. What I saw of the Circus Show was good. I also won a hat playing bingo at the theater. Our membership includes travel by World 2 Meet and my ride was quick each way. No delays form traffic. In the end, I would stay here again, but I would not do it alone. I love to have time to relax and listen to my audio books. But I really missed my Wife and friends company.
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Sep 15, 2025
Great family resort
This is a great middle level resort. The staff is always really friendly and there’s lots to do on site. Great entertainment in the pool.
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Sep 04, 2025
Access to Other Iberostar Resorts During Stay
Hello, If I book a stay at one Iberostar hotel, such as Iberostar Waves Paraíso Del Mar, am I allowed access to the other nearby Iberostar resorts for example, Iberostar Selection Paraíso Lindo, Iberostar Grand Paraíso Riviera Maya or Iberostar Waves Paraíso Beach ,during my stay? Thank you in advance for your help!
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 13
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.