Iberostar Waves Playa de Muro

Customer ratings & reviews

TripAdvisor Traveler Rating

1964 reviews

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  Lovely half term break

  I visited in half term for six nights with my husband and 13-year-old son. We had a double room with an extra bed put in it which was a nice room although they’re quite tight for three. Bathrooms lacking a bit of privacy! Aircon not very efficient and was rather warm Location of the hotel is beautiful right by the beach . Food is very good for all inclusive , always plenty to choose from. Drinks are premium quality which are also included. Lovely restaurants, bars and entertainment. Staff are fantastic. Rooms cleaned to a high standard. Couple of things missing for me in the room were nice to have bath robes and also no tea or coffee making facilities. Overall though a great location with plenty to do in the local area. Great if you enjoy walking and cycling. Just watch out for the mosquitoes!

  Nov 03, 2025
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  Disappointing Overall, with a Few Positives

  I stayed at Iberostar Waves Playa de Muro for six nights and wouldn’t rate it higher than 3 stars. Our booked double room was tiny and extremely hot, with barely working air conditioning. When I asked to change rooms, the alternatives either smelled damp and mouldy or required an expensive upgrade, which I reluctantly paid for. The upgraded room was slightly better and cooler. The food was another disappointment — repetitive, limited in variety, and poor in quality.. On the positive side, the location is great, right on the beach, the indoor pool is lovely, and the cleaning staff are fantastic. Overall, not worth the price or rating.

  Nov 02, 2025
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  Average Hotel, Not So Average Price — Disappointing Stay

  ⭐★☆☆☆ Average Hotel, Not So Average Price — Disappointing Stay We recently stayed at this hotel and were left very disappointed. While the property looks appealing at first glance, the experience did not live up to expectations or the price paid. 1. Outdoor Smoking Area The smoking area is located right outside the main entrance to the dining hall — a terrible first impression for non-smoking guests. Smoke drifts up to the rooms with balconies, making it unpleasant to sit outside or leave windows open. 2. Room Issues TV remote didn’t work. Slippers and bathrobes were missing despite being listed as included. Requested twice via the app — delivered on our fourth day. No kettle, tea, or coffee provided initially. After asking multiple times, we finally received a kettle, but no cups or tea bags. Asked guest service to provide otherwise what is the point of just a kettle. Requested a iron/iron board. Only Iron arrived two days later after second request. Bathroom sink was partially blocked and the shower leaked. After reporting it, a technician did nothing, but caused a new leak under the sink. We were woken at 8:30 a.m. twice by staff entering for maintenance — once for “technical service” and another time to replace a TV remote. Completely unacceptable during a holiday stay. We didn't request the maintenance for the early wake up call, still have not received a reply about this! Constant corridor noise in the mornings disturbed sleep. Pillows were flat and uncomfortable. We booked a double bed but received two singles that slid apart. After complaints, we finally got a mattress topper on day 3 of 6. 3. Dining Experience Breakfast was the highlight — excellent variety and quality. Lunch and dinner were average, limited in selection. Pasta options were particularly poor. Themed nights (Chinese & Mexican) were disappointing. Service was slow, especially for drinks. 4. Bar Service Staff were often inattentive, and on several occasions, drinks were incorrect. Waiting times were inconsistent. 5. Facilities & Amenities “Heated pool” was not heated. Gym jacuzzi/hot tub was cold and then out of service. “Hot plunge” was lukewarm. Poor signage around “lounge sun beds” in the pool area. We were abruptly woken by a security guard due to unclear rules — handled very poorly. 6. General Maintenance & Presentation Signage throughout the hotel is confusing and unhelpful. The property feels poorly maintained in many areas. 7. Spa The only redeeming feature. We both had excellent massages — professional and relaxing. 8. Final Day On our last evening, Latecia mentioned a “gift” had been sent to our room to apologise for the many issues — it never arrived. Another example of over-promising and under-delivering. We were repeatedly asked what the hotel could do to improve our stay, but these gestures came too late. Exceptional service should come proactively, not after repeated complaints. We stayed at Iberostar Selection Albufera Playa last year — it outshines this hotel in every possible way. Sadly, we wouldn’t return or recommend this one.

  Oct 11, 2025
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  superb hotel, very clean, great selection of food and staff very very helpful and hardworking

  This is our 2nd visit and it’s a fabulous hotel. The staff are all very helpful, they work very hard from cleaning the rooms to serving at the bar - you can not fault the staff. All the areas are kept very clean: rooms, pool area , restaurant etc We love the location of the hotel, being able to sit by the pool or go for a sea swim or walk along the beach. Evenings were easy to get buses into Alcudia bay and Alcudia old town. With one of us a a vegetarian there was always an amazing selection of salads , I just wished that the main dishes were labelled better as often it was many clear if meat or vegetarian. There is a good selection of eating areas such as food truck for simple (yet good food) and the lunch restaurant with great sea views. The main dining room for breakfast and dinner did get very busy, however there was always plenty of food The healthy corner by the pool was fabulous with a selection of wraps, poke bowls and matcha - which was all included if you are all inclusive. We stayed as a couple but if you have children there is so much for them to do with the water dome, water sprays, play park and the children’s activity groups. .

  Oct 04, 2025
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  Outstanding food at a typical family hotel

  A 10 night trip with various family members dropping into our holiday. The IT at check in was slow- in fact the computers always seemed slow. David was wonderful at reception as was Marina. Always a queue at reception I think due to the IT but very personal service when speaking to the reception staff. Bridgette was friendly and funny at the beach bar where we visited at the end of our beach days for a pre-dinner catch up. The resort is typical of the area, but the beds are not really comfortable- and the cover does not even reach your chest. The see through bathroom doors were not so fab- and they also have these in the public rest rooms too! We overlooked the road which was fine as the noise did not permeate the sliding doors- although the hotel doors could do with slow closers. It is not in the hotel blurb but they do have a laundry which we would have used if we knew about it previously. The aircon was not efficient and the shower leaked so much! We had a leak from the ceiling too but this was sorted very quickly by the brilliant chamber maid. The food in the hotel is amazing- the fresh cooked food, salads were fantastic with the theme nights not respecting our waistlines! 😀It would have been nice to be shown to a table but the waiting staff never stop moving! The chefs cooking are friendly and welcoming. We stayed half board. The entertainment at the bar at the front of the hotel was excellent in that my dad could have a sing along. The hotel states that it has a beach but you still have to pay for the sunbeds although it is cleaned every night. I would recommend this for any family. This is a family beach front hotel with basic rooms that offers surprisingly quiet accommodation and incredible food.

  Sep 29, 2025