Guests will receive up to $300 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- El Bonsai
The ever-popular dishes and flavors of Japan from sushi and sashimi to everything in between. Located in the Tucan lobby.
Hours:Dinner: 6:30 PM - 10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required.
- El Chiringuito - Beach BarClimb out of the surf and right into a tall cool beverage. Located on the beach.
Hours: 9:00 AM - 6:00 PM - Ice Cream StandNothing refreshes like a cool, smooth ice cream on a hot day. Located near the main pool.
Hours: 11:00 AM - 5:00 PM
- La Cascada - Pool BarConveniently serving you right at poolside. Located at the pool
Hours: 10:00 AM - 6:00 PM
- La Hacienda
A veritable showcase of the finest in authentic Mexican cuisine.
Hours:Snack: 12:00 PM - 5:00 PM
Dinner à la carte: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for dinner.
- La Plaza BarGrab something before the curtain goes up or at intermission. Located at the theatre.
Hours: 5:00 PM - 12:00 AM - Mare Nostrum
A family style restaurant serving fine Mediterranean dishes, with seafood and shellfish as a specialty.
Hours:Dinner: 6:00 PM – 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear closed-toe shoes or dress sandals.
Reservations: Required. - Palapa Uxmal
Serving all sorts of great international dishes. Located to the right of the main pool.
Hours:Breakfast: 7:00 AM - 12:00 PM
Lunch: 12:00 PM - 5:00 PM
A la carte Dinner: 6:30 PM - 9:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Required for a la carte Dinner.
- Sports Bar
Catch up on all the scores in this bar.
Hours: 8:00 AM - 2:00 AM
Open to adults 18 years of age and older.
- Tikal - Lobby BarPerfect for a quick refreshment in between activities or just to relax and people watch.
Hours: 8:00 AM - 12:00 AM
- Tulum-BuffetSuperb international fare expertly prepared and beautifully presented.
Hours:
Breakfast: 7:00 AM - 10:00 AM
Dinner: 6:30 PM -10:00 PM
Dress Code: Casual/formal. Gentlemen may wear Bermuda shorts and sandals. Ladies may wear shoes or sandals.
Reservations: Not required.
- Beachfront†
- Doctor on call†
- Ironing Amenities (On Request)†
- Liquor store†
- Meeting rooms†
- Parking†
- Pool
- Wireless internet connection in public areas
† Fees may apply
- ArcheryTry an ancient sport that really develops good hand-eye coordination.
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- DancingLearn all the most popular steps.
- Gym
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis courtWork on your backhand or just enjoy hitting a few balls with a friend.
Reservations: Required.
- Kayaking †Have fun challenging the waves. First hour is free, additional charges incurred afterwards.
- Parasailing †Take to the sky for an incredibly breathtaking experience. Additional charges apply.
Reservations: Required. - Scuba diving †
Diving Center run by Dressel Divers located right on the beach of the hotel. International Certified instructors, dive safely in comfortable boats designed for diving.
Diving Center PADI 5 STARS.
- Snorkeling †Explore an entire ecosystem in just a few feet of tropical water. First hour is free, additional charges incurred afterwards.
- Windsurfing †Learn how to ride the waves with this thrilling sport. First hour is free, additional charges incurred afterwards.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
11336 reviews
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Oct 08, 2025Iberostar Tucan...a great jungle experience
We’ve just returned from a wonderful family holiday at Iberostar Waves Tucan and overall we had a wonderful vacation. The resort is located in the safe, gated community. Walking through the jungle was our highlight each day. The resort is surrounded by lush jungle and incredible wildlife. There are monkeys, coatis, birds, peacocks, rabbits, and parrots. The jungle is well lit at night as well and safe to walk through at night. It also has concrete pathways which makes it easy to walk through. The resort is very committed to the environment and echo practices. The hotel offers refillable water stations at every floor of each building. Their bathroom toiletries are also ecologically friendly products. The beach was beautiful with lush coconut trees, hammocks to lounge on and plenty of palapas. The adult pool areas were great. Its located in a cave like surroundings with a swim up barand water falls. It was a beautiful view overlooking the main pool. We had a ocean front room so each morning we were able to see the beautiful Ocean view with the blue turquoise water and the coconut trees swaying with the wind. Out of the ocean we could see all the high cruise ships embarking each day over Cozimel. The staff were truly wonderful — friendly, helpful. There were lots of activities happening throughout the day for all ages, but you can choose to just hang out in the lobby area which is surrounded with waterfalls and greenery. All in all , the resort is.beautiful with nice and clean rooms and beautiful surroundings. Enjoy the buffet view close to the openedge. The fishes swim by back and forth. Overall it was a great experience.
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Oct 02, 2025
Brilliant staff & incredible food options make the hotel shine - renovation of bedrooms much needed
We’ve just returned from a wonderful family holiday at Iberostar Waves Tucan in Playa del Carmen, and overall, we were very impressed! The resort is located in the safe, gated community of Playacar. It’s surrounded by lush jungle and incredible wildlife, we saw monkeys, coatis, and tropical birds daily, which made it feel extra special. The setting is peaceful, beautifully maintained, and feels close to nature. One thing that really stood out was the resort’s strong environmental commitment. From refillable water stations to eco-themed kids’ club activities focused on protecting the oceans and reefs, it was fantastic to see. The food was a major highlight, especially with our 18-month old. The buffet had tons of variety and never felt repetitive. We also tried most of the à la carte restaurants shared with the Quetzal side, Cozumel and Tulum were our favorites! A fun touch was the poolside soft-serve ice cream hut open daily, a big win for all ages! The beach was beautiful with plenty of loungers. The pool areas were great too, though a large portion of the pool is quite deep, so it’s worth noting if you're not a confident swimmer. The kids’ water play area could use a refurb, as it was looking a bit tired. Our only real disappointment was the room. We booked a premium all-inclusive option, but the room felt outdated and lacked practical features like enough outlets. The bathroom especially needs an upgrade. Also, there was no room service included and the mini-bar was minimal (just basic beer and soda not quite what we expected from a premium package. That said, the housekeeping was excellent! The staff were truly wonderful — friendly, helpful, and great with kids. There were lots of activities happening throughout the day for all ages, which really brought the resort to life and made our stay even more enjoyable. Despite a few drawbacks, this resort delivered a fantastic family experience filled with great food, warm service, and beautiful surroundings.
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Sep 30, 2025Incredible Holiday ✈️👙
After just returning from Iberostar, i would love to have stay longer. The hotel was absolutely massive, very beautiful and so much to do and see whilst there. It was so lovely to see all the animals roaming around (flamingos, monkeys, lizards, coatis, peacocks, tortoises, cats, parrots). There are plenty of options when thinking about food 3 restaurants and a huge buffet, the food tased good and always so much to choose from. Although i didn’t get involved in any activities whilst at the hotel, we made good friends with one of the entertainment team. Victor, he is so welcoming and lovely to be around. Bubbly and cheery no matter what, brilliant outfits worn everyday and just such a lovely person. Victor was very approachable and always happy to help anyone and everyone. The rooms were spacious, however i would say they are slightly outdated, the bathroom was lovely and balcony was beautiful to sit on in the mornings and nights. The pool is huge, plenty of sun beds to choose from around the pool and the beach. All the staff were so welcoming and could easily tell how hard they work and how serious and professional they are at work. This is the first time i have been to a iberostar hotel, and i don’t really have a bad word to say! I would definitely come back.
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Sep 29, 2025
Great, almost excellent resort!
Throughout the last 15 years you've been to many resorts in the Playa del Carmen area. In general I would write this 4 out of 5 stars. The goods: Customer service is outstanding no matter which part of the resort you interact with staff. The beach is wonderful. Plenty of sun beds under the palapas, beautiful white sand, no rocks in the ocean. The ocean area itself great, with various depth for young swimmers and for adults. The food is good, not fantastic. Amenities and rooms are slightly outdated (and we stayed at 11th building supposedly after the renovation). Everything functioned well in the room. The room was cleaned at the request very quickly and efficiently - great job there as well! Very good premises with a lot of nature, jungle and animals all over the facilities. All three of my kids absolutely loved it! The bad: I read about this issue prior to our trip on the trip advisor, however, I didn't realize how major it is. The only reason I am giving it a 4, almost 3 star rating is that all the buffets and majority of the restaurants had no air conditioning at all. Especially in the area where you and they serve the food. With the climate in Mexico, that is very hard to tolerate. Some cheeses, veggies, meat and eggs looked not fresh due to the constant exposure to the heat from the outside. In the buffet's dining area we tried to choose the tables right under the fan, however, it was still very unpleasant to dine. I think it is a fixable issue overall, to add the glass all around the perimeter and install the air conditioning systems. We would only come back to this resort if the dining experience is fixed. The slightly outdated rooms are compensated by the attentiveness of a staff so that is not the issue at all.
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Sep 27, 2025
Experiência inesquecível
Very good hotel, clean rooms and clean areas. Food very tasty and delicious. Staff working so hard, very friendly and helpful
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySTUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
- AdvisoryFamily Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 13
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.