Free Perks – Private roundtrip airport transfers for up to 6 passengers, save $184 per transfer.
Complimentary private roundtrip airport transfers for up to 6 passengers.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $800 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credits only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
10217 reviews
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Dec 20, 2025I have spent less for same experience. Lovely facilities, service staff is great. But experience is just…. Meh.
Ok… for starters. This is the second time I’ve been here. We only came back because it’s the same resort our friends were married at and they love it so… ok. The facilities are nice. Service staff are phenomenal, actually can’t say enough great things about them. The massage therapist I had was VERY good. However, overall I’ve spent half what I spent to go here for the exact same experience. It’s just nothing special for the price. There was always a wait at the restaurants. They seem understaffed. Which, for the season, could be why… to be fair. The beach here is a rocky beach you have to walk down to the family section of the property to get away from them… but then you have to deal with children. They have an app for the property that is finicky/clunky and not overly informative. Mixed review for me.
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Dec 18, 2025Wonderful resort
Just came back from the resort, celebrated our anniversary, it’s our 3 time we went there and every time it’s fabulous, we enjoyed food and ambiance of this resort. Stuff is great and very professional. I absolutely enjoyed yoga and water aerobics with Hilario and Cynthia, they are the greatest, will definitely be back next year
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Dec 17, 2025Disappointed as a loyal guest
This is our 3rd stay at this resort. Service: 2/5 While staff is overall friendly, there has been critical gaps in standard services. Beach and spa are always low on towels and water. Our check in has been delayed both times. Resort maintenance is more intrusive. It’s our 10 year anniversary and we had upgraded to the vila. This check in is also delayed. Beach drink service has been slow. WiFi is awful especially on the beach. Coffee machine in the room is broken. Butler response has been slow, sometimes takes over an hour to get a response. Beach vendors and beach massage vendors are much more aggressive and intrusive, disrupting the safe and quiet experience. The trip as a whole has been very disappointing compared to previous trips, not to mention that it’s significantly more expensive now. It’s going to be very hard to come back to this place in the future. Especially since we are loyal guests
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Dec 13, 2025
Staff are great at Joia Paradisio riviera maya
Mirna is an excellent butler (but we do miss her by the pools) Mirna is professional and competent and took care of us expertly this trip as always. Mirna is always wonderful. Elizabeth - pool concierge and Adrianna - the quiet pool waiter are both awesome! And Jonathan the bartender is so polite and his drinks are great! He is awesome.
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Dec 09, 2025
Wonderful resort all the way
A great resort with little to fault. The staff is amazing. In particular front desk manager Paulina solved a bad transportation issue for us. Others such as Eustebio in the Italian restaurant (our favorite), Saulo and Estrella in the lobby bar, Gama for room service, and Oscar our concierge, Eunice and Lenin around the pool, were just some of the people who went above and beyond. Concerning the facility, it is beautiful and well cared for. Definitely will be returning for our 4th trip this year! Highly recommend for a wonderful vacation. If possible DO NOT use W2M transport to the resort.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed