Resort Details
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
5465 reviews
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Sep 14, 2025Pleasantly Surprised!
To say we were nervous to stay here with all the poor reviews was an understatement. We went in with low expectations and were pleasantly surprised. Room was super clean, beds comfy, and pillows ok. Balcony had no patio furnishings. Our room had a table so could bring chairs out but would have been nice to have. Looks like no one but altitude had patio furniture. Pools nice, clean and warm. The chairs are not comfortable, would be good to replace with more cushion. We always took the same spot at the family pool & Same Great waiter, Ulises. It was my friends birthday & he brought her a little cake and entertainment played happy birthday without even asking! He truly went above and beyond & made our trip Amazing!! Had cold coffee at coffee bar. Nice little cafe with pastries, sandwiches and ice cream. We did go to the adult pool when they had foam pool party. People on that side seemed to be having a good time. I would say I was pretty disappointed in entertainment -they never asked to engage in games during the day nor was any part of the entertainment bilingual. This trip it was my friend & I but I know my kids would have been super disappointed not to be included if they would have been with. Food was always good and Hot! We always ate lunch at the pool. Fish tacos with extra sauce was the best. Mango Tango with tajin & Paloma were our favorite drinks. We went to the lobby bar every night for pre dinner drinks. If they don’t offer ask for the popcorn -delish! We went to the time out bar once. Weird round layout but bartender was pleasant and the patrons were excited to show off their talent for karaoke. Gym was spacious, had towels, lockers, sanitizing wipes and a water dispenser. I was overall pleasantly surprised -It was good for the trip we were on and happy we came but due to the lack of entertainment during day and total lack at night I would not return. I would recommend to those that want to relax with beautiful view, overall good service and clean for the price.
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Sep 11, 2025Great experience!
Miguel was amazing. The food was wonderful. The Seabass was amazing and the desserts were delicious. The service was quick and friendly. 5 stars!
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Sep 11, 2025
Amazing swim up bar staff
Pedro and Manuel are the most amazing bar staff @ Krystal Grand! They were very attentive and kind and made great drinks! We appreciated the top shelf liquors for Altitude members being available at the swim up bar so that we didn’t have to walk upstairs. Tip them generously!
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Sep 09, 2025
Homero and Isidro are the best!!!
The service at the bar in the lobby was by far the best service we had during our stay there. Homero and Isidro were very attentive and ensured everyone was well taken care of. They made the best drinks and provided excellent customer service. I definitely recommend stopping by the bar in the lobby and getting drinks from Homero or Isidro. It's the most I've felt welcomed during my stay here.
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Sep 09, 2025
Luia martinez
Luis Martinez bell boy... Is a wonderful employee and representative for the Krystal Grand resort in Cabo! He is very professional, helpful and courteous!
- AdvisoryThe Municipal Government of Los Cabos Environmental Sanitation Tax of a minimum 80 Mexican Pesos(approx. $3.67 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.