Resort Details
- Bellavista RestaurantSurrounded by breathtaking ocean views and serving international and local cuisine, Bellavista is the ideal place to begin and end your day.
- El Mexicano RestaurantDine on authentic Mexican cuisine in an intriguing atmosphere reminiscent of the Spanish colonial haciendas of sixteenth century Mexico.
- IL Portofino RestaurantEnjoy the finest Italian and Mediterranean dishes in this warm, romantic setting.
- La Brisa I RestaurantLunch and snacks.
- La Brisa II RestaurantLocated near the beach, La Brisa II is a stunning restaurant offering superb international cuisine and romantic sunset views.
- Solarium RestaurantDelight in exquisitely prepared seafood and light Mexican cuisine in this laidback atmosphere surrounded by lush vegetation.
- Various Lounges/Bars-La Brisa I Bar-Las Fuentes Bar-Le Club Bar-Lobby Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities†
- Accessible rooms†
- Babysitting†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Boutiques/stores†
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled†
- Accessible rooms†
- Babysitting†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Boutiques/stores†
- Business services†
- Car Rental Services†
- Children programs
- Children welcome†
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking†
- Golf, Offsite†
- Housekeeping - daily†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Massage services†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Phone services†
- Pool†
- Restaurant†
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Steam bath†
- Tennis court†
- Tour/sightseeing desk†
- Valet parking†
- Wakeup service†
- Water sports†
- Business Services†
- Internet Access†
- Wedding coordinator, catering, paperwork, banquet, flower shop, etc.
† Fees may apply
- Children's pool †There is 1 children's pool onsite.
- Children's program, onsiteActivities available are painting lessons, drawing and Mini-Olympics.
- Direct access to a beach †
- Fitness center on-site
- Pool †There are 3 pools onsite.
- Tennis court †There are 4 lit tennis courts onsite.
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8135 reviews
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Jul 29, 2025Older hotel with a beautiful view
Booked via Expedia to attend a wedding and 7 day stay. Booking direct we received several conflicting responses on pricing. Expedia was a much better value and check-in at the hotel was a breeze. The hotel is kept nicely for its age. There requires a lot of walking/stairs to get around the hotel, this is not the place to book if mobility is an issue. CONS: 1) The lack of communication regarding all inclusive options for dining other than the buffet 2) The non-working elevator to the beach 3) Bats in the walkway down from the 19th floor 4) The 19th floor is locate above the lobby/bar/reception area and has an open hallway looking over the bar/reception/lobby, expect to hear loud talking, kids screeching and music until 1AM. 5) Insects- sugar ants were visible by day 2 and small roaches by day 6 6) Only location for drinks in the hotel is the lobby bar that opens at 6pm. 7) The wait time for drinks to be served in the restaurants/buffet areas and having to sign after every time is confusing. 8) Waiting for a table to be assigned/signing after every meal- there really isn't a point to this as my assigned table was given away while I was serving myself and had to ask for another table. PROS: 1) AMAZING VIEW AND PRIVATE BEACH 2) Friendly staff- we got so much help from reception for transportation options (combi stop is at the bottom of the hill at the entrance to the hotel), $ exchange on site, reservations, etc. 3) Noe in excursions gets you the best guides and rates! He was fantastic to work with. 4) Budget and family friendly 5) Breakfast was great every day Overall - would stay here again but avoid the all-inclusive cost unless you plan to be at the beach a lot or you get a good deal. The 5 min trek down to the public transportation is worth the additional savings and experience. Best place for a drink is the beach! AVOID THE 19TH FLOOR.
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Jul 20, 2025The service is AMAZING ! It is what made this place special
The service is AMAZING! Every single person who waited on us or helped us was absolutely incredible. The staff are friendly and go above and beyond. I wish I could remember all of their names but Sergio and Margarito at the beach are two that stand out. The resort is a bit older but they were painting and fixing things while we were there. The beach elevator doesn’t work and did not work the month we were there. Be prepared for a lot of steps!! They do have a shuttle to take you to and from the beach and pool if you prefer. There were always plenty of chairs at the pool and beach, even at 11:00 am. If you travel you know this can be an issue at some resorts. There was about a week of very strong surf when we did not swim in the ocean. On non strong surf days we did enjoy swimming in the very clear waters of their private beach. The room was clean and comfortable. The only downside was that the Brisas Club was only open for a part of the time we were there. We liked it to get coffee and water in the morning. You can hear the lobby noise on the 20th floor but we brought a small noise machine and that was more than enough to sleep without all the lobby noise. The buffet is ok but if I did not go all inclusive I wouldn’t have e paid for it. However, the specialty restaurants were very good. We got a great deal on this hotel so overall a great trip.
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Jul 08, 2025My new Home Away from Home in Mexico!
This hotel is amazing and the staff make it even better! The location with the private beautiful beach is enough to make it your favorite hotel in Mexico but there is so much more here to offer! I stayed in a Beach Club room and I loved the adult only floor as well as the breakfast and early evening appetizers and cocktails. I met some amazing people that have been coming here for over 30 years! The loyalty and love of this hotel speak volumes. The restaurants are wonderful, the incredible rooms with huge balconies to the sea, the private beach with the palapas and the beautiful pool area make this a 5 star hotel for sure! If you walk down the street from the hotel you can catch the local bus into town or you can walk which is very easy to do. I have already booked a month for next year and I can’t wait to be one of the return guests for the next 30 years! Thank you to Rosa and Miguel and the entire staff in the Club Lounge! You are amazing!
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Jun 26, 2025
June Getaway
We stayed for a three-night getaway, but there were limited activities for adults. There was no nightlife or music to enjoy. When we asked the front desk about the calendar of events, they were unsure and directed us to the concierge. Unfortunately, the concierge also wasn't very knowledgeable. Additionally, my friend was disappointed with her massage as it did not meet her expectations. The pool was quite far away, which required walking down several flights of stairs to access it. On a positive note, the food was good.
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Jun 23, 2025
Romance Special
We enjoyed the couple’s romance schedule and it was everything we hoped for and more. Perla and Ximena were professional, caring, and attentive. The purification was steamy followed by the cold and hot shower. The massage was perfect pressure followed by a facial. The topper was the wine and truffles at the end. We were pampered and relaxed the rest of the day!
- AdvisoryDaily Maid Service - $2.00 payable directly to hotel/Bellman - $4.00 payable directly to hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed