Resort Details

Dining
OnSite Dining
  • Bistro
    Selection of gourmet specialities. Open for dinner, only for adults (18+).
  • Don Jaume
    Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
  • El Mariachi Loco
    Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
  • Flavors
    The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
  • Il Botaccio
    Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
  • Kabuki
    Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
  • Mar House
    Beach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
  • McJestic
    Casual restaurant offering fast-food specialties. Open for dinner.
  • Various Lounges & Bars
    International & Premium selection

    -Piano Bar
    -Lobby Bar
    -Legends (Sportsbar)
    -Theatre Bar
    -Soothe (Swim up Bar)
    -Lively (Swim up Bar)
    -Haven (Beach Bar)
    -Sky Lounge

    Exclusive for Elegence Club

    -Pure (Swim up Bar)
    -Glee (Swim up Bar)
    -Cheer(Swim up Bar)
    -Infinity (Swim up Bar)
    -Moon Bar (Beach Area)
    -Soothe (Swim up Bar)
On-Site Amenities
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf,Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • Water sports†
  • Welcome drink†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
  • Meeting Facilities†
On-Site Wedding Services
  • Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)

† Fees may apply

On-Site Recreation
  • Children's pool †
    1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
  • Children's program †
    Kids Club located in the Lobby building.
  • Gym †
    Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
  • Pool †
    Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
  • Sauna †
  • Teen programs †
    Teens Club located in the Lobby building.
  • Theatre †
    Theatre for shows and entertainment. Day and night entertainment available.
  • Water activities †
    Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
Off-Site Recreation
  • Golf †
    Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
Off-Site Attraction
  • Cancun City

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7487 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Christmas 2025 & new year 2026

    We stayed for 1 weeks over Christmas and New Year’s. Overall, it was excellent. Majestic resort chains never disappoint. But, I found Mexican resorts have better service. The staffs are extremely friendly and they do go above and beyond to make you feel welcomed and comfortable. They are all smiling and in great spirit. The place is spotless. When we arrived, the resort was much more quieter. We stayed at the Club 18+ plunged pool section. It has couple of Members Only lounges, an exclusive pool and lots of other things. The resort has 6 a la chart restaurants, 4 of them is based on 1st come 1st serve. French and Japanese need in advance reservations. We went to all restaurants and it was great. The buffet is excellent. I cannot find any flaws or problems. Everyone was friendly and professional. Nobody expects you to tip, you get the exact same service with or without tipping. Our butler Enrique was fantastic and always kept in touch. He made sure we are having a great time and taken care of. Our made Angelica made sure our rooms (we had 2 side by side rooms) are well done and she did do a fantastic job. She even came twice a day. Both fridges were filled daily and we had coffee makers and kettle in both rooms. The rooms are spacious and adequate for 2 adults. The plunge pool was amazing! We would hang out there after lunch. 24/7 room service was awesome. Jose and Raul at the steakhouse were super friendly, funny and professional. We had a great dinner there. We never tried the fast food restaurant, we went to bed pretty early. Maybe our adults children did, but not sure. Christmas dinner was excellent and the nee years party at the buffet was top of the life! They transferred the place and they served all sorts of food from around the world. Again, we have stayed at Majestic in Punta Cana before but Costa Mejures was much better. Mirage just opened up next door and we just walked over. It’s beautiful. Thank you Majestic Elegance for making our Christmas 2025 and New Year 2026 a very memorable holiday. We will be back!

    Jan 01, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Our stay at Majestic Elegance... Costa Mujeres

    My wife and I recently, spent 10 days at Majestic El, Costa Mujeres. Having stayed at numerous 5 star resorts in Mexico both on the eastern sea-board and western sea-board. Our stay at Majestic was just OK... the strongest point, staff members, exceptional. They are so polite, willing to accommodate, and helpful. The bar tenders are knowledgeable in mixology and the drinks served were all top shelf beverages. We found the resort clean, beautifully groomed grounds, and in general a beautiful resort. We found only the French restaurant was commendable. The best meals to be had otherwise was at the "Buffet." Our room.... well I would say was perhaps 3 Star calibre.. moldy grouting, poor painting, splashed about, very poor caulking and finishing, 2-3 star furniture..The most glowing comment we can deliver was for our butler " Alejandro". He is the nicest gentleman, kind, hard working, knowledgable, and completely made our stay worthwhile. Alejandro is to be most commended. Majestic Elegance has a real gem working for them.

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Winter 2025

    Rocardo & silvia & Paula arethe best at the pool! I wish I had their job because all they have to do is be happy and give us a good time. Best vacation ever!

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Butler service - Amado is a superstar!

    Butler service - Amado is a superstar I wanted to share a massive thank you to Amado, who made our entire trip so very special. Amaso is so kind and professional and went out of his way every single day to make sure we felt spoiled and taken care of. Amado was always available, and responded to our questions within minutes. Amado would come and find out family during the day to say Hi and check in on us. I have no words but to say thank you for the care Amado provided to our family.

    Dec 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We love Ricardo + Silvia + Pao

    We had an awesome time at majestic elegance! Ricardo, Silvia and Pao on entertainment were great every day. Activities, food, and facilities were amazing.

    Dec 31, 2025
Hotel advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.









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