Resort Details

Dining
OnSite Dining
  • Bistro
    Selection of gourmet specialities. Open for dinner, only for adults (18+).
  • Don Jaume
    Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
  • El Mariachi Loco
    Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
  • Flavors
    The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
  • Il Botaccio
    Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
  • Kabuki
    Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
  • Mar House
    Beach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
  • McJestic
    Casual restaurant offering fast-food specialties. Open for dinner.
  • Various Lounges & Bars
    International & Premium selection

    -Piano Bar
    -Lobby Bar
    -Legends (Sportsbar)
    -Theatre Bar
    -Soothe (Swim up Bar)
    -Lively (Swim up Bar)
    -Haven (Beach Bar)
    -Sky Lounge

    Exclusive for Elegence Club

    -Pure (Swim up Bar)
    -Glee (Swim up Bar)
    -Cheer(Swim up Bar)
    -Infinity (Swim up Bar)
    -Moon Bar (Beach Area)
    -Soothe (Swim up Bar)
On-Site Amenities
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf,Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • Water sports†
  • Welcome drink†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
  • Meeting Facilities†
On-Site Wedding Services
  • Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)

† Fees may apply

On-Site Recreation
  • Children's pool †
    1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
  • Children's program †
    Kids Club located in the Lobby building.
  • Gym †
    Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
  • Pool †
    Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
  • Sauna †
  • Teen programs †
    Teens Club located in the Lobby building.
  • Theatre †
    Theatre for shows and entertainment. Day and night entertainment available.
  • Water activities †
    Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
Off-Site Recreation
  • Golf †
    Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
Off-Site Attraction
  • Cancun City

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7471 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good value

    We stayed at this resort Dec 12-20, 2025 in a one bedroom suite with Jacuzzi in the adults only club section. It was easy to find seats or a cabana near the adults only pool, but you need to get to the beach early to get seats with an "umbrella " or cabana. Very good service at both the pool and beach with special call out to Guiermo and Moises who provided excellent service! The pool activities were super fun and Daniela, Pao and Ricardo kept everything lively. The food was just ok and the reason for the 4 star rating. Service was slow and when you did get the food, it was not always hot. Definitely avoid Mar House for dinner as that was the worst experience- but the lunch buffet was good with a lot of variety. We enjoyed the ice cream and sorbet a lot! Our butler, Omar, was very responsive and kept us up to date with planned activities.

    Dec 25, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed surprise birthday trip !!!!

    The resort look nice but that’s it !!!! My wife surprise birthday trip was a mess although I paid a lot for her experience. We were lied to over and over again about a situation that was on their end. Promised compensation but that never happened. They were the worst. Never would I stay there again. I even asked to have the information for corporate, which they won’t give information for people in higher authority. All we wanted was to be compensated which we weren’t to include lukewarm shower water, Food definitely was a 2 rating. It was a hottttt mess. They even tried to charge me an additional 400 when leaving. Barbara in guest services was the worst liar of them all. I’m sooooo disappointed after planning this trip for her.

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Very good

    We stayed here to celebrate Christmas! The resort is very clean, it has amazing food and lots of variety of special restaurants for dinner, great service, they have friendly staff especially Mana who thought us dancing moves. The reason I gave it 4 starts out of 5 is because there is no fun shows in the evening!

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    American football in the pool

    Jesus Batista Silva was so great at entertaining us in the pool playing American football. Loads of fun so many people got involved.

    Dec 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ricardo the best!

    Had the best time ever! Food is great and so is the staff. Ricardo is the best. So many fun games and activities. Very engaging and entertaining!

    Dec 23, 2025
Hotel advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.









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