Resort Details

Dining
OnSite Dining
  • Bistro
    Selection of gourmet specialities. Open for dinner, only for adults (18+).
  • Don Jaume
    Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
  • El Mariachi Loco
    Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
  • Flavors
    The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
  • Il Botaccio
    Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
  • Kabuki
    Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
  • Mar House
    Beach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
  • McJestic
    Casual restaurant offering fast-food specialties. Open for dinner.
  • Various Lounges & Bars
    International & Premium selection

    -Piano Bar
    -Lobby Bar
    -Legends (Sportsbar)
    -Theatre Bar
    -Soothe (Swim up Bar)
    -Lively (Swim up Bar)
    -Haven (Beach Bar)
    -Sky Lounge

    Exclusive for Elegence Club

    -Pure (Swim up Bar)
    -Glee (Swim up Bar)
    -Cheer(Swim up Bar)
    -Infinity (Swim up Bar)
    -Moon Bar (Beach Area)
    -Soothe (Swim up Bar)
On-Site Amenities
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf,Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • Water sports†
  • Welcome drink†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
  • Meeting Facilities†
On-Site Wedding Services
  • Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)

† Fees may apply

On-Site Recreation
  • Children's pool †
    1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
  • Children's program †
    Kids Club located in the Lobby building.
  • Gym †
    Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
  • Pool †
    Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
  • Sauna †
  • Teen programs †
    Teens Club located in the Lobby building.
  • Theatre †
    Theatre for shows and entertainment. Day and night entertainment available.
  • Water activities †
    Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
Off-Site Recreation
  • Golf †
    Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
Off-Site Attraction
  • Cancun City

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6865 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    What can I say Ester the bartender at the main pool is amazing she remember mine and my wife’s drink from day 1 as long with my name calling us by name Mr Tom and Lyn she is a wonderful bartender the rooms are big and the food is delicious and so many choices plus the restaurants are outstanding

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great entertainment staff!

    Had a great time learning to make drinks with the staff! They provided amazing games and were very helpful with advising us when various events were happening.

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vibez!

    Eduardo, Carlos, and Dominick hosted the cocktail class to perfection. Had a great time and learned how to make a margarita and Mai tai. S/o to them! 100% recommend

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing kids club!!

    Stayed May 2025 at swim up room. Wonderful stuff: - The food is better than the average all inclusive resorts. The food options for breakfast, lunch and dinner at the buffet are mostly the same daily. Mar house for dinner has some delicious seafood but service can be slow so prepare to be there for a while. Room service menu is also limited and can take up to an hour so plan ahead if that’s what you want. - Kids Club is AMAZING! The staff: Alojandra, Diana and Estrella are the best humans ever! They are so kind and patient with the young kids. Our daughter looked forward to going daily. I attached the kids club schedule for the week we were there. They planned wonderful crafts and activities. - We never had issues with finding spots on the beach or but he pool. Could be non-busy season for the resort. - The resort is clean and the staff work hard to be on top of the cleanliness. - Lots of options for pools so it didn’t feel crowded. Pool is also clean. - There’s a gift shop at the resort in case you forget anything as there’s nothing in terms of stores nearby the resort. - Drinks are good! The bar staff can pretty much make anything you ask for. To think about: - The resort is about 30-40 minutes from the airport depending on traffic. - There is seaweed and for some reason it’s the only picture/video I can’t upload. However, the hotel staff do a fantastic job of clearing it daily. - It is peak wedding seasons so expect lots of it. We didn’t feel like it ruined our vacation at all. The evening can get a bit loud if your room is near the area of reception but it’s tolerable. Tips: - Use their website to book reservations to restaurants. Ask for the QR code so you can access the right one. You can also use it to request housekeeping or items you need for your stay. - The “do not disturb” sign is on the inside of the door. If it’s red, it means do not disturb. Wave your hand over it to activate or inactivate it. - We loved the “magic box” where housekeeping/ room service can leave items there so they don’t have to bother you.

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Great experience at Majestic Elegance. Chris was our butler and went above and beyond for us. Miguel was the bartender at the tiki bar on the beach. He very friendly, funny and made the best drinks/shots. The ocean/beach was beautiful and our plunge pool was very relaxing. Will definitely be making a trip back!

    Jun 14, 2025
Hotel advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.









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