Marriott Cancun An All-Inclusive Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

5555 reviews

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  Adult pool bartenders are amazing!

  We came for the first time and have absolutely loved every minute of it. We have made the best of friends with Giovanni and Lizandro at the bar in the adult pool. They have treated us amazing and feel like actual friends. They have the best personalities and make the best drinks. We are so thankful to have met them on our very special vacation! Look them up when you visit!

  Jun 11, 2025
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  “Perfection in Every Detail at Marriott Cancún”

  We just returned from the Cancún Marriott All-Inclusive Resort, and I can’t say enough good things about our stay. We celebrated our 20th anniversary, and the staff made it absolutely unforgettable. From the moment we arrived, we felt genuinely cared for. Paulina in Reservations went above and beyond to help coordinate everything — including a room upgrade with stunning ocean views. Hugo the bellhop greeted us with the warmest welcome and made us feel at home right away. The resort itself is beautiful and spotless — housekeeping was outstanding and kept everything immaculate. The pools, beach, restaurants, and common areas were all incredibly clean and well-maintained. The food was amazing — fresh, flavorful, and beautifully prepared at every restaurant. One of our favorite moments was thanks to Marchacho, the pool server, who went completely out of his way to get our youngest child a chicken quesadillabefore they were even on the menu yet. It’s those thoughtful touches that make a vacation truly special. There were plenty of activities for both adults and kids, and the whole atmosphere was both relaxing and fun. The views were absolutely breathtaking— it’s hard to beat that turquoise water and white sand combo. We were also surprised with special gifts and anniversary surprises in our room — such a meaningful gesture that made us feel celebrated. We had an amazing experience at the all of the restaurants. At Toscanii, we were blown away by the hospitality of Carlos Balcazar, Artoro, Jose May, and Miguel Espinoza. They went above and beyond to make sure everything was perfect—friendly, professional, and always one step ahead. Their service truly made our dinners feel extra special. We also had the pleasure of seeing Jose May again at Hana, and once again he was incredible. His service is on another level—so attentive, kind, and knowledgeable. He made our meal at Hana unforgettable! Huge thank you to these amazing staff members for making our stay even more memorable. Highly recommend both Toscanii and Hana if you’re visiting the resort! This trip was everything we hoped for and more. Cancún Marriott made our anniversary one we’ll never forget, and we are so grateful to the incredible staff. We’ll absolutely be back!

  Jun 07, 2025
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  A Trip to Remember

  Luis, Leon, Sebastian , Horland, Jose, and Miguel the supervisor were our servers tonight. I have never experienced such hospitality as these gentleman served to us. We had dinner at the Hanna restaurant and we had the most delicious filet mignon as well as a side of their hot clam chowder. And don’t get me started on the hospitality, the first thing they did was pull out the chairs for me and my family to take a seat as well as my elderly grandfather. They also made sure that we were taken care of with our glasses full and our utensils replaced. The cleanliness of both the restaurant and hotel room was also something I wanted to share. Our rooms were kept tidy every single day of our stay thanks to the housekeepers. When you first walk into the rooms and the hotel itself the smell is immaculate and so refreshing. Everywhere that you looked everything was spotless. I wanted to extend a special thanks to the doorman/bellman as well. He welcomed us when we first got to the hotel. I wasn’t sure what his name was but he was so kind and always greeted us with the warmest smile. Overall this has to be my favorite hotel and restaurants of all time. Thank you to all of the staff for making this stay so memorable to me and my family. I can’t wait for my next stay here and I look forward to seeing the staff again !!!

  Jun 05, 2025
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  Best holiday!

  The best holiday of my life. The hotel is a real treausure. Our room was spotless and we had excellent view. It has a world class atmoshere and the services provided are of the highest level that I ever experiencedThe staff was very polite. It is highly recommended!

  Jun 05, 2025
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  When in Cancun, stay here!

  I am an Ambassador Elite Bonvoy member with nearly 1300 nights in a Marriott while I am still in my forties. I have stayed at Marriott’s all over the world. This was one of the best experiences I’ve had at any level of Marriott, even at the more “premium” brands. From the moment I stepped out of the taxi, I was welcomed and appreciated. The resort is very clean and modern having recently been completed renovated. The service at every level and the food at every restaurant was fantastic. I love that while a buffet is standard for breakfast (and delicious) all other meals are at themed restaurants and of exceptional quality and service. Whether going solo, as a couple or a family, this place is fantastic. The pools and restaurants are never over crowded and there are adult only areas as well. The drinks are premium and never watered down. As a VERY experienced traveler and a loyal Marriott Bonvoy member for decades, this property stood out.

  Jun 03, 2025