Marriott Cancun An All-Inclusive Resort

Customer ratings & reviews

TripAdvisor Traveler Rating

5607 reviews

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  The staff are the reason we keep coming back!

  This will be our third time staying at this location. We keep going back because they have hired some amazing staff. Lets talk about the good: The whole experience from the time you arrive at the front door until the time you leave is truly amazing. The staff at the front welcome you with a smile and truly make you feel appreciated that you decided to spend your vacation with them. As they help you bring your items to your room and offer to help you unpack so you are set up for your relaxing vacation. Making reservations for dinner on the new app is easy and if you forget to book dinner or just didn't like the food where you ate that's not a problem as you can simply show up at one of the other 7 dinner spots on the property and they will seat you when a table is available. There is so many food options for lunch / snack, from pop up carts by the pool to the secret brunch in Hana (only on the weekends) as well the shop in the lobby has snacks and pizza most of the day. Almost every eatery has a coffee maker and there is soft serve ice-cream at 4 locations, there are many bars and drinks are served all day long. Lets talk about the not good: When its time to check into your ocean view room that you paid $$$ for and the front desk staff put you in a room overlooking the pool that seems like a partial ocean view to you. Yeh that's what they call an ocean view.... Not cool. When you pay the extra 50$ per day for the "premium drink package" just to find out that they are serving you the same drinks as everyone one else.... Not cool. When you schedule a deep tissue massage for about $600 for 90 minutes and all they did was gently touch you... Not cool. Then when you got suckered into scheduling another massage because when you complained they offered you a 50% discount because they cant do a full refund. Then your 90 minute massage is really 70 minutes because she's got you breathing in mint and lavender for 20 minutes.... Not cool. So that went off the rails a bit.... Lets talk about the exceptional: Management: Isreal; The new manager over the hibachi, from the first day of our visit until the night before we left he went out of his way to make every dinning experience one to remember. The former manager of the hibachi and now the manager over Hana I am sorry i cant recall his name but he too went out of his way to not only personally make sure we got everything we wanted he on 2 dinner occasions he went out of his way to make it a memorable experience for us. With managers like these 2 we will continue to come back. Staff: Abel - going out of his way to bring us what we ordered and some things we didn't even know we wanted. there were a few times where we went to the beach and he found us to let us know our food was about to be delivered, or when we put our stuff down and he made up our chairs by the pool and on Saturday by the beach. always going out of his way to help and check on us. Hennery - Always going out his way to bring us the items we asked for with a smile. The nice lady at Hana who makes the omelets. for not only remembering what i liked but always with a smile. For the staff at the gift shop cafe for all the ice-cream and the Iced Late to help my wife get her day started. Adonai - at the Hibachi for always making sure the our cups never got empty. Jose - At Hana for his amazing service. And all the other staff that go out of their way every day for the crazy guests to ensure that guests like us have an amazing time.

  Oct 05, 2025
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  I will be back :)

  My best friend and I stayed from September 15th to the 20th. Once we arrived to the resort we were immediately greeted by amazing gentlemen (Sergio and Hugo and Geisel). The staff during our entire stay were extremely attentive amazingly beautiful people. I want to shoutout the activities team (Alexis, Usi, Adro, Daniel, Jorge and Genesis, Mauricio, Lalo and Eduardo) they really made our trip fun by encouraging us to participate in the various activities at the resort. They really made a difference for our experience. Also the wonderful staff from the cafe (Hector and Moctezuma) for providing us with great service every time we needed a snack or some tea. At the restaurants the waiters went over and beyond, extremely attentive beautiful personalities and always making us feeling welcomed (Enrique at Hanna, Samantha and Adrian from La Casa Madre). I can not emphasize enough the impact the staff had on our stay at the resort. It honestly broke my heart to leave. 20/10 would definitely recommend!!!!

  Sep 27, 2025
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  Amazing place!

  Beautiful well maintained resort. I got this resort through the Costco travel packages and I am a Marriott member as well. We mainly used the resort as a base in order to explore the area. Resort is huge and beautifully maintained! All of the staff from front desk to life guards, etc were super friendly and helpful. One of the gentlemen at the front door took the time to re-familiarize me with the Uber app. It appears to be a close knit community and the staff are on first name basis with Uber, taxi etc drivers). The Marriott was a secure location where everyone were cleared by security at the front gate. We also took the local bus 🚌. We just walked to the road and to the corner on right side of the resort was a bus stop. Room was huge, nicely appointed and everything in working order. Food was very good and at any restaurant some dishes were better than others. The children water areas area quite large. One area and pool was perfect for smaller kids. They had a much larger water slide and lazy river area as well. There was always quite a few life guards post around. We notice one girl got separated from her older brother in the water slide area. Immediately a guard was the water to left her up and carry her out while two others were in the spot in seconds. There were other pools more for adults with swim up bars. I would come back here with my grandkids

  Sep 27, 2025
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  Beautiful Hotel, But Beware of Medical Referrals

  The Marriott Cancun Hotel and Resort is a beautiful property with great service and excellent value for money — our family loved our stay. Unfortunately, our first night was marred by a medical emergency with our child. The hotel sent their on-site doctor, who directed us to Hospiten, a hospital 30 minutes away, even though there were several closer options. At Hospiten, we were quoted $3,000–$4,000 upfront, then suddenly lowered to $1,800 after questioning the charges. Insurance was not accepted, and the care provided was minimal. Afterward we discovered many reviews warning of similar experiences. The property itself is wonderful, but if you need medical care, do not go to Hospiten without researching other nearby hospitals first. Marriott should review their medical referral practices to ensure guest safety and transparency.

  Sep 27, 2025
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  I really wanted to love this place but didn't

  I just retired from Marriott after 20 years so I am a big fan of Marriott but this review is not great. Let me start by saying I have stayed at about 12 inclusives so I am very familiar. Lets start with the good. I have stayed at this hotel before and loved it so was excited to come back. The service is 5 Star and the rooms and resort are amazing. The Hibachi restaurant was top notch. The quality of meat and seafood were FANTASTIC. My wife loved the Mexican restaurant which was good, just not my personal favorite. Now for the bad. The other restaurants were average at best, some below average. Breakfast was ok, hash browns, NOPE, good selection of sweets NOPE. A silly pancake maker that was a fail. Next course, lunch, a TRAIN WRECK. Mo's burgers were inedible. No buffet so that was out. The famous tacos were basically meat on a tortilla, period. No salsa, no chips, no cheese, no peppers or onions. Now the bars, bar tenders were in a coma. Drink menus, NOPE. You better know what you want in advance. The beach sucks, not the resorts fault but as far as wanting to stay here, you might want to rethink it. I have been to Cancun 8 times and if I came back I would just go to another resort.

  Sep 26, 2025