Marriott Puerto Vallarta Resort and Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

4931 reviews

• 

  A wonderful relaxing stay

  This is my annual trip to Puerto Vallarta. I usually stay at the Westin but they are still under construction and the Marriott (though it has some construction going on) was more convenient for me this year. I was told this Marriott will be closed for 100 days starting the beginning of July for updates. My room was nice and clean. The front desk staff was very helpful with all my needs. They have a wonderful coffee shop where you can also get some great sandwiches. I highly recommend the vegetable panini (see picture)! It's location is very close to the Mariana, where you can go and get everything from good food to great massages. The pool is a really good size. The only ding I have to give them is that the pool is open everyday at 8am, but sometimes they don't have towels available until 9-10am. I saw on a previous review somebody also had this same complaint. It is something that management should fix up. Also, the lounge chairs end up with some bird poop/stains every night so they really need to hosing some these off every morning. (another reason they need to have towels to cover these chairs). Room service and house keeping was exceptional! I also used their laundry service which was very reasonable and prompt. The Westin is supposed to becoming an all-inclusive resort starting later this year and I was told from employees this Marriott will also becoming an all-inclusive starting in 2027. I do hope they will still have regular reservations available in the future for those who do not want the "all-inclusive" feature. The cost for a taxi ride from the airport (If you walk over the bridge and use the street taxi) is currently 150 pesos.

  Jun 14, 2025
• 

  Always a nice time- special thanks Jassai

  We live in Vallarta and enjoy going for dinner, appetizers and Daypasses at the Marriott. It is always a great experience. We were there last night in the Cerviche Bar and I cannot say enough good things about our server Jassai. He was so friendly, on top of everything, offered great suggestions and just overall such a nice young man. I hope the Marriott recognizes the outstanding service members they have. Specifically this young man. He’s representing the Marriott very, very well. Thank you.

  Jun 07, 2025
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  So great in 2024 we had to return again in 2026!

  My wife I and I celebrated our wedding anniversary last May 2024 and had such a great stay that we decided to return in May 18th-25th 2025. We even decided to extend our trip an extra day! The location of the hotel is great - close to the airport and walking distance to the marina. The hotel will undergo renovations this summer and we're excited to return again next year. Our favorite restaurant was Mikado - 3 dinners! The service from the staff is exceptional. A few people we would like to recognize... Cecilia at the front desk provided us a fabulous status room upgrade and was also able to accommodate our request to extend our trip an extra night. Raul was one of our favorites in the Casita Restaurant & Pool Area and always provided exceptional service & laughs! Las Estancia - Juan and Reyna Ceviche - Arturo Pool Bar - Javier Mikado - Miguel and Filipe Hope to see you all again in 2026!

  May 27, 2025
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  Best location and staff

  I have stayed here over a dozen times through the years. I have always found the staff honest, this time was no different. I sent out laundry and they came back with a supervisor to return $2, yes two dollars, found in a pocket. I hear big changes are coming and they will be closed for the summer so some service and food was uneven as the wind down begins. Towels - why are they so precious? Pool opens at 8, towels by 10:30 or 11. If you don't remember to bring one up the evening before that morning dip can be cold. Will save comments about other aspects for a fall visit. As always, excellent service from Armondo and Raul on the beach. And the bell staff who are all wonderful.

  May 25, 2025
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  Clean, quiet, relaxing resort

  Very nice resort in Marina Puerto Vallarta, right on the beach. Big property but never felt crowded (we went the end of May). The draws here are the fantastic ocean, city and mountain views, and the large pool. The one downside is the beach isn't really for swimming, as there are reports of crocodiles in the water (we didn't see any). The beach is clean, sandy and the water was warm. We really wanted to go swimming but we never saw anyone in the water, so decided to play it safe and didn't risk it. The pool is gorgeous, overlooking the beach. Lots of available chairs and umbrellas too. What I loved about the pool was that it was quiet, no music playing, just the sound of the ocean waves. Very relaxing. Our room was large, clean and the A/C worked great. Very comfortable bed and pillows. Bathroom was also nice, though the bath towels felt a little thin. The 2 free bottled waters in the room per day was nice (it's included in the resort fee). Service was good, friendly employees, though we had to wait about 10 minutes to check-in, which was the only negative customer service issue we had on this trip. We ate at Las Casitas and it was really good. It's right on the beach with beautiful views of the ocean. It's about a 5 minute walk to the marina, with restaurants, shops, a 10 minute walk to Starbucks and nice views of the marina and boats. We used Uber to get around, it's inexpensive and quick. About $4 to the nice Galerias Vallarta mall and $10 to old downtown and the Malecon (boardwalk). The Marriott is only a 5 minute drive from the airport, very convenient, but no free hotel shuttle. We used a taxi from the airport ($20) and Uber going back ($8). Keep in mind Uber won't pick you up in front of the airport terminal, you have to cross a bridge over the highway, about a 5 minute walk, to catch the Uber or cheaper taxis. Overall we had a great stay at this resort. Loved our room, the pool, and the service was really good. It was very relaxing and laid back, exactly what we were looking for. If you're looking for a quieter, relaxed stay, this resort is a good option.

  May 23, 2025