Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One lunch at Wet Grill
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Check in day the meal plan starts with dinner and day of check out ends with breakfast.Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive daily buffet breakfast at Café Soleil.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
2847 reviews
-
Apr 28, 2025Amazing!
Beautiful hotel, great location, outstanding views, very peaceful... Just what we needed... would recommend to anyone who wants the peace of being secluded but wants to explore around. We have been twice and can't wait to come back......
-
Apr 28, 2025Not Relaxing
The resort looks great at first, and you expect to relax but that’s far from reality. I like to spend my time at the beach and poolside, but from the very first day, it was impossible. Every single beach and pool chair was already “claimed” by people who dumped their belongings early in the morning, even though they weren’t actually there. It was completely unacceptable. I paid a lot of money expecting a relaxing vacation, and instead spent my time wandering around looking for a place to sit. I couldn’t relax at all. I would never come back. If the resort had managed the beach and pool areas properly, this could have been a great experience, because everything else was very good but they failed at the most important part: allowing guests to enjoy their time.
-
Apr 27, 2025Not a positive experience.
Tired Property Take a step back 30 years into a once successful all inclusive resort awkwardly converted to a hotel resort much in need of renovation. The location, views and property is special and worth a short visit, but not worth the prices charged or the stay. Billing errors and lack of responsiveness tell you that they don’t take pride in their relationship with their guests. Stay elsewhere and enjoy Puerto Rico.
-
Apr 26, 2025
Beautiful views
Room was spacious and clean, the bed was super comfortable and the pillows were great. Check in staff at anytime were so pleasant. The rides on the carts were awesome! The landscaping was on point! Loved that this property had a special crafted beer by the pool bar, it was SO good! Must try!
-
Apr 26, 2025
Wonderful family vacation! With just one note for future guests.
Overall we had a wonderful stay at the Hyatt, the property and location were truly stunning, the pool was amazing (it was difficult to drag my kids out of it!). We used their on-site activities concierge to book a wonderful boat tour for snorkeling and beach adventure. The entire place is well-run and spotlessly clean, really nice relaxing experience. The note that I have for future travelers, especially families, is about food... We booked a villa which was marketed as having a kitchen but we arrived to find that the only items in the kitchen were a mini fridge, microwave, sink, and some cabinets which were all empty. We had been expecting to be able to prepare some meals for our family in the room kitchen but this was not possible. For comparison - I recently traveled to St. Maarten with my daughter and stayed in a 2-room suite at the Hilton there and we had a kitchen with a stove and oven and toaster, tea kettle, and full set of dishes, a few pots and pans and silverware and knife and cutting board. This allowed us to eat some meals in the room there, which is why anyone would book a room with kitchen. The villa room at the Hyatt should not be marketed as having a kitchen - it was almost useless for our family. Compounding this was the fact that there are minimal options for restaurants and food purchase on the property, all of which are expensive (but that is common in PR we found), and all of which were very difficult to use because they were all booked with reservations for dinner every night before we ever arrived - this was likely worse during our stay as we traveled during school vacation week which was incredibly busy, but still should be anticipated and there should be some options. So, we couldn't eat at the restaurants (except with > 1 hour wait, if at all) and we couldn't eat in the room. This was the most difficult aspect of our stay, but we did still have a wonderful trip and would return, would just try to plan differently for food in the future, if possible.
- AdvisoryThe destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed