These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One kid between 0-4 and one kid 5-12 years old: both kids are free.
- Two kids between 0-4 years old: both kids are free.
- Two kids between 5-12 years old: One kid free and one kid pays child rate.
Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
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Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Golf †
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
6159 reviews
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Dec 14, 2025Excellent!
The place is fabulous, the beach is always clean, and the staff provides exceptional service. The food was very good especially at the fish restaurant. A particular shout out to Gerardo who personally took care of us everyday. Friendly, efficient, punctual, he always provided the necessary information and unexpected touches that made our stay memorable. Many thanks to the entire team that makes this place what it is.
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Dec 12, 2025
Amazing
Everything was fantastic — from the first impression at the lobby to the very last minute at the resort. The design of the entire property is beautiful. I requested an ocean-view room, and they gave me a room literally on the beach with a gorgeous view. It was spotless. The food was great. But most importantly, the people who work there are amazing — every single one of them.
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Dec 12, 2025
Great
I would like to thank circie from the level beach area. She really made our stay enjoyable. She was very informative and helpful. Good recommendations. Ivan was very helpful and kind and so was the guy in charge of the snorkeling equipment and jet skis. All in all it was a very pleasant stay!
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Dec 12, 2025How could it get your award this year, TripAdvisor?!
The location is great - the beach is kids friendly, it’s sand, the water is usually calm. Some shows are very good. Landscape is clean and trimmed. The staff from top to bottom are very friendly and doing everything possible to make our vacation memorable. Coffee in the buffet is very good. They even entertain kids in the pool once a day - it was very nice! Thank you, Everyone! But the food itself is horrible. The options are chicken, chicken and tilapia. Dear taco chief, a tortilla, mashed meat and onion cubs are not tacos yet! Sorry, it cannot be called a Mexican food. And what is on your shelves for lasagna is also offensive for Italian cousin., and I can go on and on and on. We were told that we could stop by at Level lobby 24/7 for snack. My husband did it twice to pick up an apple - they stopped serving apples there. It is very small resort, and if it weren’t wrongly advertised, it would be judged according to expectations. This place is designed perfectly for very small parties up to 6 people. It is not mentioned anywhere in the description, therefore, our family gathering of 20 adults and four children didn’t come out the way we expected, and the way of larger resorts would deliver easily. This resort is unable to accommodate dinner reservations for groups larger than 6–8 people. Before booking our family reunion, we researched this property thoroughly, and at no point was it mentioned that the resort is too small or that the restaurants do not have the capacity or staffing to handle larger groups. Having dinner together is an important part of our vacation: spending time as a family is the main reason we are here. In addition, the buffet quality has been unexpectedly low. One family member ended up eating breakfast cereal for dinner because the dish labeled “lasagna” was not edible, and the pizza looked more decorative than consumable. There were no green salads (there were whole leaves of lettuce offered on the second night - it’s still not a salad yet), no gluten-free options, and the cheese selection was extremely limited. We left one day earlier - they asked us to provide our reason to leave the place earlier. It’s laughable even to ask for it, we were reporting our reasons to Alfonzo every day during the first half of our vacation, then we gave up.
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Dec 10, 2025
Terrific Stay
What a lovely gem! Small resort, the most amazing staff and CLEAN!!!! Food is not fine dining, but tasty all the same Rooms are not fancy but CLEAN and well kept!
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 80 MXN (approx. $4.29)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed