These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally.
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- ATM/Cash machine†
- Babysitting†
- Car Rental Services†
- Concierge desk
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Parking
- Pool
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wi-Fi
-
Contact hotel for information on our complimentary wedding package.
† Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Golf †
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports †
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- PoolAdults-only pool and activities pool with inflatable games.
- Soccer field
- Spa †YHI SPA ($)The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life.A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
- Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
6091 reviews
-
Oct 30, 2025Waitress Ana
Ana was a wonderful waitress. Very polite and courteous. Always joyful. Giving excellent service, always with a smile. Would highly recommend her.
-
Oct 29, 2025
Wonderful Stay with Exceptional Service
We had a great time during our stay! The resort grounds were beautifully maintained, and housekeeping did an excellent job keeping our room clean. We had one small issue, but it was promptly and professionally resolved by our concierge, Gerardo. While the buffet selection wasn’t as extensive as in previous years, the food quality remained consistently good. One suggestion would be to bring back the hand sanitizer stations in the buffet dining area—they’ve been available in the past and would be a welcome addition again. The specialty restaurants were fantastic! The food was flavorful and beautifully presented, but what truly made the experience outstanding was the service. Veronica and Miguel were warm, welcoming, and always greeted us by name whenever they saw us throughout the day, which made us feel truly valued. Jorge Villa was also wonderful—attentive, personable, and clearly passionate about what he does. Servers Ian and Jorge also deserve recognition for their excellent service. We also want to mention buffet servers Anna, Rosa, and Sandra. Although we didn’t see them as often, their kindness stood out, and when Sandra served us on the beach one afternoon, it was the best beach service we had during our entire stay (We hung out on the beach at the North end of the resort). Finally, a very special thank you to our concierge, Gerardo. He went above and beyond every day to ensure we were having a great experience—always checking in, promptly addressing any needs, and taking the time to write handwritten thank you notes. Overall, our stay was wonderful, and the exceptional service from the staff truly made it memorable. We look forward to returning!
-
Oct 24, 2025Hotel is great, clean, staff is great. Food is terrible.
The hotel is nice, super clean, the staff is great and very accommodating. My only issue is the food and the beach towels. The food is absolutely awful. We have come to the Meliá for 13 years and each time it gets worse. Unfortunately food is a huge part of a vacation and the food here is just not tolerable anymore. Great place to stay but plan to eat out because the buffet is the worst and the “reservation” restaurants at the hotel are not much better. Also check the beach towels, we picked up “clean” beach towels at the counter that were not clean. One of the towels had a huge blood spot on it. Please fix the food. We love the hotel but will choose another resort next time due to the food.
-
Oct 15, 2025
Melia Cozumel, the best!
Everything here is just wonderful. Greeted with smiles and pampered like they do is just an experience worth repeating over and over,as much as possible. We love Melia Cozumel
-
Oct 10, 2025
Extremely family oriented. Very quiet and staff is incredible
This was our 6th time in Cozumel and our 5th time at Melia. My husband and I brought our kids for their first time ever this time. We love it every time we are here. Very family friendly and all staff treat you like family. The kids had a great time with Abril and Suzzy at kidsdom and we had great service from Rosa, Sandra, and Jorge. The Spa is always great every time with help from Janet and Angelica. We will be coming for years to come.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 80 MXN (approx. $4.29)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed