Resort Details
- Arena BarPrior reservation required, subject to availability and restrictions apply.
- Cangrejos BarPrior reservation required, subject to availability and restrictions apply.
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- Disco Palenque
- El LagoSnack Bar. Serves lunch.
- El Lago BarPrior reservation required, subject to availability and restrictions apply.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Flamencos BarPrior reservation required, subject to availability and restrictions apply.
- Hundido BarPrior reservation required, subject to availability and restrictions apply.
- Kids ClubCatering to the little guys. Serves lunch.
- La Bodeguita BarPrior reservation required, subject to availability and restrictions apply.
- La Caleta BarPrior reservation required, subject to availability and restrictions apply.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- La Terraza BarPrior reservation required, subject to availability and restrictions apply.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Lobby BarPrior reservation required, subject to availability and restrictions apply.
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- Sports BarPrior reservation required, subject to availability and restrictions apply.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
- Deluxe
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
Surrounded by beautiful gardens our deluxe rooms are spacious and offer a terrace or balcony.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 2 Children, Total 3.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Royal Level Luxury
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, total 4.
A boutique resort within a resort, guests staying in the Royal Level enjoy access to exclusive amenities and VIP services providing an elevated luxury vacation experience including; VIP Check in, exclusive private Royal Level lounge, exclusive Royal Level restaurant, pool and solarium area with Concierge service to assist with restaurant and spa reservations.Private VIP check in and check-out
Exclusive a la carte Royal Level restaurant
VIP bath amenities
Plate of fruit in the room upon arrival
Dedicated Concierge service
Exclusive Royal Level pool and whirlpool
Nightly turndown service
Room Service included
Wi-Fi included and exclusive Royal Level Lounge with complimentary Internet and PC Stations.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- CD player
- Coffee/Tea Maker
- DVD player
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Telephone
- TV
- Video on demand
- Wireless internet connection
- Deluxe Concierge
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Concierge
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 2 Children, Total 3.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Royal Level Suite
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Deluxe Concierge Unlimited Xplor Xperience
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Deluxe room Unlimited Xplor Xperience
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Junio Suite Unlimited Xplor Xperience
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Royal Level Luxury Unlimited Xplor Xperience
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Royal Level Suite Unlimited Xplor Xperience
Bedding: 2 Double beds or 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 3 Adults, 3 Children, Total 4.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Babysitting,Offsite*
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Babysitting, Offsite*
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service*
- Safe deposit box
- Sauna
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games*
- Wakeup service
- Water sports*
- Wireless internet connection in public areas*
- Business Services*
- Internet Access*
-
Contact hotel directly for pricing and availability.
* Fees may apply
- Animal watching *On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving *On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- General *WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
- Motorized Water Sports *
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa *
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf *Golf course located within 10 miles of property.
- Xplor Park
* Fees may apply
An all inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.
Property information
Customer ratings & reviews
TripAdvisor Traveler Rating
27251 reviews
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Oct 17, 2026Comfortable oasis
My friend and I met in Mexico for a girls trip, and chose this resort for the low-key atmosphere and wildlife. The great: - The room itself. We booked a Deluxe Concierge room and ended up in building 18 on the ground floor. The beds were incredibly comfortable! Room was very clean and spacious. - Brigitta and Daniel at the concierge desk were helpful and friendly, and we looked forward to seeing them for a chat throughout the day. No sales pressure, just genuine interest in how we were enjoying our stay. - Bartenders were always happy to fill up our Stanley cups for us, and the drinks were great. - The amazing wildlife. The monkeys, coatis and deer were abundant and it was so special waking up to them every day. The good: - We enjoyed the food 90% of the time. Lunch was the only consistently mediocre meal. The choices at the beach buffet for lunch ranged from fine to poor. We are not hamburger or hotdog people, so those may have been great. We learned to fill up at breakfast, which was consistently awesome food (chilaquiles every single day!). Dinners were pretty great, as well, and we had some standout dishes at night — the tamales and white wine mussels at the buffet, the aguachile, chile relleno, and panuchos at La Hacienda. Loved the fish tacos at Paco’s Tacos! And there was an abundance of vegetables and fruits always available. You won’t starve here! I found the food flavorful in almost every case, and if you need a bit more salt that’s easily solved at the table. The less than good: - The walk from the lobby area to the beach during the hottest part of the day is rough. The tram was a godsend, but I wish it ran a bit more frequently. - The Sports Bar was an oasis of air conditioning, but did not show any of the games we wanted to see which was a bit of a letdown. - So many mosquitos. The resort is in a jungle, so you expect it! Even with bands and the highest strength bug spray on, we ended up getting bit a ton. It happens, I’m not sure there is anything to be done about it, but something to keep in mind if you’re considering visiting this property. The bad: - Nothing! There was not a single thing about this resort that I would classify as bad. In summary, know what you are booking. This resort is not close to anything except Xcaret Park, so if you want hustle and bustle and raging nightlife, this is not the place for you. If you want a peaceful place with good food, great drinks, friendly staff and spacious/comfortable rooms, give it a try. If we make it back to this part of the world, I would certainly stay here again.
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Oct 16, 2026Rainy Day Activities
Yadira and Axel did so good at keeping us entertained during the rain. It was fun to talk with them and craft. Thank you.
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Oct 15, 2026
Amazing and fun
Location is gorgeous. It was very relaxing and fun.
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Oct 15, 2026
Axel is the best! Always look forward to the morning aqua Zumba
The aqua Zumba class was amazing! The instructor Axel was energetic, motivating, and made the whole experience so much fun. The music was great, the moves were easy to follow, and the atmosphere was full of positive energy. Highly recommend this class to anyone looking to stay active, burn calories, and have a great time! I wish I could give a higher rating.
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Oct 14, 2026
Great holiday
I had an amazing 11 days here, amazing hotel great staff from start to finish , so attentive always eager to help . Would definitely stay here again... Park next door is amazing 😍
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed