Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
12940 reviews
-
Nov 01, 2025Maybe the best experience of your life!
Amazing staff! Always comforting. the food HITS! The events make me feel like I am in a concert! Stay here while staying here!
-
Oct 30, 2025
Amazing!
The check in process was a breeze! Gustavo was very professional, kind, and welcoming. He answered all of my questions and was thorough with explaining all the details of our stay.
-
Oct 30, 2025
Great experience!
Gustavo’s customer service was great. He was very attentive and explained to us the process for check in and answered all of our questions
-
Oct 26, 2025Overall nice stay
If you can get past the front desk incompetence upon check in, you’ll have a good time. Every time the front desk is horrible.
-
Oct 26, 2025
⭐️⭐️⭐️⭐️⭐️ Fantastic Stay – So Glad I Didn’t Listen to the Negative Reviews!
Amazing Staff, Great Location, and Beautiful Views! absolutely loved this hotel! From start to finish, the staff were fantastic — nothing was ever too much trouble. Everyone was so friendly, always smiling, and greeting you with a “good morning” or “good evening.” They really are a credit to the hotel. Our room was clean and comfortable with an amazing sea view. It was next to the lift, so it could get a little noisy in the mornings, but it didn’t affect our stay at all. The only small thing I’d change is to add a bit of colour to the rooms, as they feel a bit plain — but that’s just personal taste. Housekeeping was excellent. The minibar was refilled daily, and we always had fresh towels. Occasionally we had to ask for hand towels, but they were brought up within minutes. The food was lovely and always fresh. I’m quite a fussy eater, so breakfast and lunch were definitely my favourites. The evening meals weren’t really to my taste, but there was always something at the snack bar that I enjoyed. Some of the food could be a little lukewarm at times, and it would be great if the evening buffet included more kid-friendly or British-style options like burgers, hot dogs, pasta, and fries. The food is mostly Mexican — which is understandable, of course! The entertainment team, pool bar, and beach bar staff were all amazing. They work so hard to make everyone feel welcome and keep the atmosphere fun and relaxed. The only downside for me was that a few guests ignored the no-smoking rules — smoking at the bar, in the pool, and on the loungers — which was really disrespectful. Staff did their best to handle it politely. The pool could also use a daily clean before opening, as sometimes there were hairs floating in it, and the pool tiles could do with a good jet wash. But honestly, these were just small things and didn’t take away from how much we enjoyed ourselves. There were seven of us in total, and we all had the best time. I nearly changed hotels after reading some of the negative reviews, but I’m so glad I didn’t! We loved every minute of our stay and would absolutely return to Occidental Costa Cancún again.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed