Resort Details

Dining
OnSite Dining
  • Bars
    -Two bars: Lobby bar and Beach bar, both of them with waiter service available.
    -Snacks bar opened 24 hours.

    Dress code: No shorts, shirt and sandals.
  • Restaurants
    Four restaurants, one Buffet service and three a-la-carte for dinner.
    -Albatros (buffet) Breakfast, lunch and thematic dinners every night.
    -Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
    -La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)
    -Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)

    Room service (extra charge per dish).

    Dress code: No shorts, shirt and sandals.
On-Site Amenities
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • 24-hour room service†
  • Babysitting†
  • Children programs†
  • Children welcome
  • Currency exchange†
  • Exercise gym
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Parking
  • Pool
  • Spa†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program †
    The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
  • Direct access to a beach
  • Fitness center on-site
  • Pool

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12556 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Birthday Vacation

    This is a nice hotel its location is good. Beach at the door of your room if you chose a balcony. Downtown Cancun (Coco Bongo area) it is a 10 min taxi drive not too far. You can take a boat 15 to 20 min boat ride across to Isla De La Murjers. Overall, the location is good for families.

    Apr 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family resort

    Smaller compared to the larger resorts but still has all the amenities you would want. Smaller size is great for families who have children. Easy to run back to the room or go from the beach to the pool.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    I'd stay again but only short stay

    Second time here. Second time no hot water for shower but sink has hot water right away. Interesting isn't it almost like on purpose. Staff are amazing and food terrific the Kitchen management knows what it is doing and their cooks and the food is testament of that. This is the reason I would stay again but only short stays like 4 days can only handle so many cold showers. Shower coming of the beach is warmer.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Pleasant & Enjoyable

    Rooms, facilities, entertainment, spa and beach area were very nice and enjoyable. The bar staff were efficient, friendly and hard working in keeping up with demands. Juanita Chavanlarria was exceptional in her friendly and always up beat personality, always tending to anything I needed. The food was good but mostly limited to buffet style that was always crowded and noisy. Location next to Isla Mujeres Ferry was a plus.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, great service, and a great time!

    5/5 experience! This hotel is a great size for the deal you are getting. Tons of activities to do and plenty of space near the pool/ beach. The gym is pretty awesome. The spa is worth checking out and the overall service of the staff is fantastic! Specifically the Mexican restaurant on site is amazing. They literally made my birthday celebration fun and memorable not once, but two nights in a row! Rooms are very clean and made spotless for you everyday during your stay. The bartenders are great and can practically make any drink of your choosing. Overall this all inclusive beachfront hotel is a great spot to enjoy Cancun!

    Apr 24, 2025
Hotel advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

{{title}}