Ocean Coral Spring - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3375 reviews

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  DANGER!!! NIGHTMARE TO GET A REFUND!!!. STILL WAITING!!!!

  I booked a stay at Ocean Coral Spring and ended up canceling well within the cancellation policy. Booked the hotel on June 1st and cancelled on June 4. Check-in is mid-July. Despite receiving confirmation of my cancellation, it has been almost a month, and I still haven’t received my refund. I’ve contacted the hotel multiple times by phone and email, but the responses have either been delayed or vague, with no resolution. This has been a very disappointing experience. Holding onto guests’ money after a cancellation, without providing clear updates or timelines, is unacceptable. I expected better service from a resort that presents itself as a premium destination. I'm still trying to get a refund, until they improve their customer service and refund process, I cannot recommend staying here or booking directly through their site. There are other reviews with the same issue. Example: https://www.tripadvisor.com/ShowUserReviews-g1825561-d18031983-r1013638008-Ocean_Coral_Spring-Duncans_Trelawny_Parish_Jamaica.html

  Jul 03, 2025
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  Family Vacation at Ocean Coral Spring

  5-Star Family Getaway at Ocean Coral Resort We absolutely loved our stay at Ocean Coral Resort! The bowling alley and kids’ water park were definite highlights, offering endless fun for the whole family. The buffet food was lovely with a great variety, though we would have appreciated a few more Jamaican selections. Nonetheless, we never went hungry! The service was truly exceptional. Any issues that arose were promptly resolved, and a special shoutout goes to Odayne, the lifeguard at the kids’ pool. His attentiveness and care made the day extra enjoyable for the children—definitely a 5-star performance! On our departure day, we still had a full day to swim and explore. Unfortunately, a mix-up with our towels delayed our pool time by three hours when our cleaning lady mistakenly took them. Despite this hiccup, the room cleaning was done very well overall. We also appreciated that the ocean, while rocky, is swimmable for a refreshing dip. It was great knowing there was always somewhere to grab a bite—even in the middle of the night. The Route 66 restaurant surprised us with its delicious food options throughout the night. The lazy river was a blast, even though it wasn’t as relaxing as expected due to the lack of jets. The snack bar by the kids’ pool offered fantastic, child-friendly options, and the family fun area with PlayStations and games kept the little ones thoroughly entertained. Evenings brought live entertainment, which we enjoyed, though additional seating would have made the experience even better. And the nightly visits to the ice cream parlor were a delightful treat. Overall, our experience was fantastic. Despite a few minor setbacks, the exceptional service and fun-filled amenities made our stay memorable. We can’t wait to return!

  Jul 03, 2025
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  Amazing family resort

  10/10 DEFINTELY RECOMMEND!!! Soo much to do with lots of great places to eat!! My kiddos really enjoyed the stay & we will most definitely be taking another trip back to OCEAN CORAL SPRING... ALSO, if you need reliable, safe transportation while on your stay you can contact Evtoursjamaica.com &you will not be disappointed by the service you receive ;)

  Jul 01, 2025
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  Birthday Celebration of a life time.

  Our family had an amazing time. The food and beverage team, Monique, Katia, chef Shanna-Kay and the others great job!!!

  Jun 30, 2025
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  Family Trip with Privilege Access

  We stayed as a family and had a young baby with us and had Privilege access. (Privilege essentially gives you better rooms jacuzzi or spa bath on the balcony or swim up rooms, butler service, room service at no charge 24/7, access to more restaurants, able to pre book restaurants on their app, more beach areas, more pool areas, top shelf alcohol, better check in and out, use of spa facilities for free - treatments extra charge). The hotel is very attractive looking and modern throughout. There is an ATM at the hotel but it was out of service for the 11 days we were there and no other way to get cash at the hotel itself if needed. The nearest machine to the hotel charged us $14 to use the machine and the our cards charges/conversion. A typical day out in Jamaica isn’t cheap - average full day tour can cost $250+ for a private taxi plus food out and the tour itself. The hotel offers lots to do inclusive of the price such as, ten pin bowling alley, PS5 gaming, air hockey, Uno, dominoes, table football, live shows, disco/nightclub, beach parties, children’s water park, pool aerobics. The hotel also has Virtual Reality games hub (this is an extra charge). There is also a gift shop selling Jamaican trinkets and a jewellery shop (House of Diamonds) selling anything from Pandora type charms to Rolex watches. There is a lovely coffee/tea shop with sandwiches, biscuits, refreshments (although the microwave didn’t work the whole time we were there to heat anything) There is also a spa (subject to charge and pre booking) and a lazy river (be prepared to get wet as lots of jet sprays, buckets of water come at you as you go around). The Privilege rooms were clean, offering two double beds and a sofa bed. Separate toilet from the shower area. Turndown service offered. Room Service named “Ocean Eats”tasted better than most of the restaurant food. Mini bar inclusive of price topped up daily. Good air conditioning in the rooms and reception (hotel bar is located in reception) Air con in the restaurants is terrible not strong at all sweating most days. Those staying at Ocean Eden Bay (adults only hotel next door) can enter Ocean Coral Spring so at times it can get very busy. Ocean Coral Spring guests cannot enter Eden. Many of the Privilege areas outside of the rooms are not buggy/pram or disabled friendly as they are all stairs by the pool, beach, kids park. They should have ramps so accessible to all. The food in the hotel is embarassing for Jamaica who are known for their amazing Jamaican food - this is not true JA food, the locals that work there say the food does not taste nice and I think its more geared to a multi cultural audience than to show off real JA food. Privilege breakfast was really yummy though and ocean eats room service but everything else really not good. The Jerk hut by the beach was such a let down, especially as you have to queue nearly an hour for it and the chicken was laughable. No jet skis at this hotel, you have to go to 876 beach ten mins away where you can do them there. Although there is a water sports hub - many of the water activities are not at the hotel itself. Behind and towards the left of the watersports hut there is a local market on the beach selling lots of local items and gifts and souvenirs where you can bargain and meet the locals find local excursions and tours also (this is not shouted about enough as a lot cheaper than the hotel prices). Really nice little shopping area. The service is majority hit and miss, many don’t listen and you have to keep asking for things. Very slow. One day we visited red snapper restaurant in the hotel and it took 1hr 40 mins to get our mains, one of us ended up leaving as the wait was too long. The best stand out servers to me were Keyna at the Privilege Butler Service by the pool & Sophia at the Privilege breakfast. Very attentive, friendly, kind really made us feel welcome as a family, very amazing ladies. They made our stay better. 10 mins from the hotel is Luminous Lagoon Glistening Waters (really nice evening tour) and 876 beach (weathered and run down) which is great for watersports had so much fun however I wouldn’t come here just to chill. Here you are located 45 mins from Montego Bay and 1hr 30 from Ocho Rios. I would stay again for the aesthetic of the hotel and the vast amount of things to do contained within it however the food would make me not stay again.

  Jun 30, 2025