Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Wireless internet connection in public areas†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Children's program †Stars Kids Club (4-12)Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.
Labyrinth for kids - Fitness center on-sitePUMPED Fitness CenterEnjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.
Jurassic Splash ParkEnter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!
Shipwreck CoveChannel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.
Planet Play ($)Catch some air at the trampoline zone, hit the links with the golf simulator, draina buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.
LabyrinthGuests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Teen programs †Teens Club (Age 13-17)
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8690 reviews
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Dec 31, 2025Worst Place to Go
I love to travel and try new resorts, but this was one of the most disappointing resort experiences I have ever had. We booked Planet Hollywood Cancun to celebrate a milestone birthday for a friend, and nearly every aspect of the stay fell short. Our original room had humidity and mold in the bathroom, along with lighting and maintenance issues (none of the outlets worked). While the resort later confirmed the issues and offered an upgrade, that did not come close to resolving the overall experience. The issues were property-wide, not limited to one room. Throughout the full stay in either room we encountered wet bedding, stained towels, non-functioning outlets, dead bugs in our rooms after being "cleaned", and repeated maintenance problems. These issues were reported, and we did not get a resolution. The staff experience was the most frustrating part. Employees were consistently rude and visibly unhappy to be there. There was no sense of hospitality, care, or urgency—just indifference. It genuinely felt like guests were an inconvenience rather than the priority. To make matters worse, the birthday celebration was mishandled entirely. My travel agent notified the resort more than five times over the course of a month about the birthday. Despite this, nothing was prepared. I had to physically go to the desk during our stay and request anything, a cake, a banner, some acknowledgment, after the moment had already passed. After voicing our concerns, the resort claimed that the upgrade was a “fair resolution” and then stopped responding altogether when we explained why it wasn’t. That lack of accountability speaks volumes. Planet Hollywood Cancun failed on maintenance, service, hospitality, and follow-through. I would not recommend this resort to anyone.
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Dec 31, 2025Family Time, At, The Planet Hollywood - second trip
Second time add the Planet Hollywood Cancun for me and my family. Last time we were here was in 2022 and resort has been well maintained since then. The rooms have some minor issues in terms of quality. Examples couple drawers, broken fixtures, not properly aligned but overall, those are wearing tear challenges that are coming with a very busy resort. The quality of the food is good. The variety is OK nothing super fancy but nothing wrong either versus many other five star resorts. You get what you pay for and Planet Hollywood plans to give you a little bit extra if you’re willing to pay :) Make sure you bring extra cash for on-site, gratuities, and service fee. It will serve you at the restaurants and other places of the resort in exchange of good service and quality attention. Special thanks to Edgar in the restoration department, shout out to Marco at the star section pool for his service and support, Miguel and Lily for the service at the pool and Ismael at the Italian restaurant by far the best servers on site Thanks again for a great time Planet Hollywood team
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Dec 31, 2025Worst Resort I have been to in a long time
This was my fourth trip to Cancun, and I usually choose a different resort each time to compare experiences. Unfortunately, this was by far the worst resort I have stayed at. It’s more than a 50 minute ride from the airport and let’s say the roads are rough, no smooth driving. Check-in & Butler Service We booked Star Class rooms, which include priority check-in. Despite this, check-in took over an hour, while the regular line was moving quickly. After check-in, we were told our butler would meet us to escort us to our room. We waited another 30 minutes, then were told the butler would meet us directly in the room. The butler never showed up. At check-in, they ask for your alcohol preferences and promise one bottle delivered to your room. That we only received 3 days later. Our room smelled strongly of mold. When we called to complain, we were told it was “humidity” and that it would go away — it did not. Because of all the delays, we lost almost the entire first day of our vacation. Food & Restaurants The buffet was extremely average. Nothing stood out. The pasta station sauces were watered down, meats were dry, and the offerings (tacos, seafood, burgers) felt low quality. The à la carte restaurants were mostly disappointing: • Sutra (Indian) – excellent, the best restaurant on the resort • East (Japanese) – good • All others – poor food quality and very long wait times We were there on Christmas Eve, and the holiday dinner was terrible — turkey, steak, and risotto were all poorly prepared. Pool & Star Class Area Star Class guests have a designated pool area, which should be a premium experience. On our first morning, we arrived around 8:00 AM and every lounge chair was “reserved” with towels, goggles, or personal items — not a single person was actually there. I asked the pool concierge if there was space. He said no. Moments later, after seeing me take out $5, he told me to wait, removed items from a couple of chairs, and suddenly space was available. Later in the week, I learned that it was the butler himself reserving chairs and releasing them only if tipped. His name was Marco. This was incredibly frustrating and disappointing. The same thing happened with restaurants — if reservations were “full,” suddenly a $20 tip would magically produce a table. This behavior turns an all-inclusive resort into a pay-to-get-service experience, which should not be acceptable. At other resorts I’ve stayed at, this is strictly discouraged. Beach Nice white sand beach, plenty pf space but not enough umbrellas. Not much service either. Spa One positive experience was the spa. I received a 50-minute massage for $149, which, although expensive, was very good and professionally done. Wi-Fi HORRIBLE Final Thoughts I will not be returning to this resort. The constant expectation of tipping for basic services, poor food quality, lack of organization, and overall feeling of being taken advantage of completely ruined the experience. The only real positives were the sunny weather and the massage Trip typeVacation · Family Rooms2.0Service1.0Location3.0 Hotel highlightsKid-friendly RoomsHorrible, smelly, so much humidity you feels like the bed sheets are wet Nearby activitiesThey have nice flow river, have a lot of activities for kids SafetySafe WalkabilityA lot of walking Food & drinksFood horrible Drinks not bad Noteworthy detailsHorrible Wi-Fi
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Dec 31, 2025
Butler service is a must!
IGNACIO the butler was phenomenal. Maximo (buffet manager) & Pedro (? - one of the breakfast/lunch chefs) were wonderful accommodating my daughter’s celiac needs. We’re very grateful to the 3 of them. All restaurants took Gluten Free seriously, other than Guy’s Burger Place which is not safe at all due to cross contamination (the chef didn’t eve wash hands when assembling the GF burger after assembling 100 regular burgers. Not many GF options, but my daughter didn’t get sick. Beach was nice. Pools too, but not heated.
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Dec 30, 2025Indiana in the house
Having a great time. Restaurants are great. Crew is friendly. Michael Jackson show was awesome. Japanese restaurant was our favorite. Best show have ever seen and we meet Mar and JJ from the entertainment today they are great, all in the resort are very good, the service too we loved planet Hollywood
- Advisorylease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.