Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8297 reviews
-
Jul 31, 2025Amazing vegan food and hospitality
Absolutely amazing stay here! Big shout out to the food!! It was amazing as so delicious. I am vegan and every restaurant had options for me, especially chef Tito Bernal Vazquez at the Aroma à la carte restaurant. He made delicious food and would even try new things off the menu for me. The host, Juan Fernando Yezmin, at the same restaurant, always recognized me right away and was more than pleasant. I tried out all their restaurants, but in the end, ended up eating with them every night for the rest of my stay. The hotel also helped me with getting a room last minute when I had to stay longer due to a medical issue. All in all, 100/10!! Will definitely be going back!
-
Jul 31, 2025
Foam party, massage on the beach, dancing in the club, going to fancy dinner, archery, yoga, and a amazing pool
Absolutely amazing trip, Betto, Luna, Rhamses were all amazing and made our trip what it was, the shows every night were phenomenal, Drinks were amazing, and the service was absolutely fantastic. Definitely the best vacation I’ve been on. The experience given here definitely can’t be beat
-
Jul 30, 2025
Animation team #1🥇
We have been at the hotel for a few days and the animation team has been superb so far, we have taken part in the rifle shooting and Mar was top class and so funny. We have also taken part in the crazy game in the pool. What a laugh. Then some archery with Luna again first class. Tanya and Zorell (I think) were a good team as well. We will need to give the paddle boards a go at some point in the rest of our stay. 🥇😎
-
Jul 29, 2025
Mar is part of the entertainment team. She is beautiful, we love her.
We had seen recent comments about the archery and rifle classes with the animation girl Mar, and we were really amazed at how fun a rifle shooting class can be. Mar is a wonderful girl, everything she says is funny, she made us have an unforgettable experience. We came back but she was no longer teaching the class today. Very good work.
-
Jul 29, 2025
Awesome place to stay, the staff was great.
We had a great time. Our waiter Bryan was awesome. Always very attentive and always remembered our name. Isreal at the front service never failed to tell us hello and call us by our name. He was awesome. Enrique always remember us and was always polite. These guys were outstanding and made our stay more enjoyable.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 1:00 PM
- Minimum check-in age: 18
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.