Pueblo Bonito Mazatlan Beach Resort - All-Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3713 reviews

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  Incredible staff makes this place very special!

  Just got back from a week long stay - overall, we had a fantastic time and would certainly recommend this resort. Staff - 5+ stars! Especially Juan and Oscar but truly everyone was kind, attentive, and did a great job Pool - 5 stars - plenty of chairs and you didn’t have to race down at dawn to snag them. The smaller pool closed every time there was rain overnight. Not sure why but the big pool was fantastic. Rooms - 4 stars - nicely renovated and modern. My only feedback is the mattresses were very uncomfortable. Left with some back pain after our 7 nights. Restaurants - 5 stars - food was all delicious and priced right - steak nachos at the pool were a hit, tacos and quesadillas also great. Happy hour - 5 stars! Loved that they did 2 for 1s at the pool each day from 12-1pm and 4-5pm. Activities - 5 stars - our family loved the daily bingo game at the pool (and the cash prize if you won!) Beach - 5 stars - huge beach and never very crowded; the beach vendors were also very reasonably priced and would even let you pay another day if you didn’t have enough pesos for what you wanted - we rented two boogie boards for $40 for the week A few things to note - no ATM on site. Closest is many blocks away. That was inconvenient. The gym is outdated and small. Also access to it is from the outside of the hotel off the public street. Didn’t feel very secure from a safety standpoint. Our room (511) was lovely but palm trees entirely blocked the view. Could use to be trimmed back. There is a hot tub at the small pool but we never used it. Sunday brunch buffet was delicious and included bottomless mimosas but it was pricey. Worth it but expensive. We didn’t do the all inclusive and our family of five spent about $1500 during the week eating and drinking on property for most meals. Our all inclusive quote was $3500 even with the discount so not worth it at all. Shuttle service round trip to the airport was great. On time and easy. WiFi was hit or miss. Had to buy an additional plan to support all our devices (phones, laptop, iPads, Kindle). All in all a great place in a great location - but the highlight was the amazing staff!

  Oct 19, 2025
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  Love the Bonito

  My husband and I stayed at tbe Bonito last May and are returning rhis Jan. We love the long walking beach and ability to wade in the ocean. The food is delicious and the drinks are not watered down. The service staff is top notch. We have stayed at the Pueblo chain in Cabo also and loved it however Cabo is too busy for us so we prefer Mazatlan and the culture. Also its fun to take the shuttle to the Emerald for a different vibe and restaurants

  Oct 19, 2025
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  Great Vacation At The Pueblo Bonito Mazatlan Beach Resort!

  We had a wonderful 2 week stay here last March and we just finished booking our second trip there for the end of this February - mid March. We can't say enough about the wonderful staff , excellent food, and our great rooms (we are really hoping that our request to get our same beautiful rooms as last year can be met by the hotel) This will be our 2nd but not last stay at the Pueblo Bonito. Very happy with this hotel which certainly met and exceeded our expectations! Thank you to the wonderful staff who made our entire stay so enjoyable - see you soon!

  Sep 06, 2025
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  Will definitely return

  We would go back for sure, just the price needs to come down a bit as currently it’s not in our budget for 2026. Staff is awesome and the food is fantastic. Resort checks all the boxes.

  Aug 01, 2025
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  Not recommended

  Our stay at this hotel was honestly disappointing. There were long lines and it was always crowded at the restaurant, and the buffet was very poor – it was only available for breakfast. For lunch and dinner, food options were extremely limited and the quality was just average. Even though we had access to use another hotel as well, that one also had a very poor buffet, long lines, and only limited Mexican food with no international options. On check-out day, they removed our wristbands at 11 am and said we could still use the facilities, but they didn’t give us any towels, food, or even a glass of water. We had to wait around 6 hours in the hot and crowded lobby until our transfer arrived. Also, the elevator was out of service for the first two days, so we had to walk up four floors using the stairs. What bothered me most was that everything I read in reviews on different websites about the food and facilities was exaggerated. In my opinion, this hotel is extremely overrated and I definitely do not recommend it . Nuestra estancia en este hotel fue bastante decepcionante. Había largas filas y mucha gente en el restaurante, y el buffet era muy pobre, solo estaba disponible para el desayuno. Para el almuerzo y la cena, las opciones de comida eran extremadamente limitadas y la calidad era normal. Incluso teniendo acceso a otro hotel, ese también tenía un buffet muy pobre, filas largas y solo comidas mexicanas limitadas, sin ninguna opción internacional. El día del check-out nos quitaron las pulseras a las 11 am y nos dijeron que podíamos seguir usando las instalaciones, pero no nos dieron toallas, ni comida, ni siquiera un vaso de agua. Tuvimos que esperar unas 6 horas en el lobby, que estaba caluroso y lleno de gente, hasta que llegara nuestro transporte. Además, el ascensor no funcionó los dos primeros días y tuvimos que subir cuatro pisos por las escaleras. Lo que más me molestó fue que todo lo que había leído en los comentarios de diferentes páginas sobre la comida y los servicios estaba muy exagerado. En mi opinión, este hotel está extremadamente sobrevalorado y no lo recomiendo para nada.

  Jul 18, 2025