Pueblo Bonito Mazatlan Beach Resort - All-Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3695 reviews

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  Not recommended

  Our stay at this hotel was honestly disappointing. There were long lines and it was always crowded at the restaurant, and the buffet was very poor – it was only available for breakfast. For lunch and dinner, food options were extremely limited and the quality was just average. Even though we had access to use another hotel as well, that one also had a very poor buffet, long lines, and only limited Mexican food with no international options. On check-out day, they removed our wristbands at 11 am and said we could still use the facilities, but they didn’t give us any towels, food, or even a glass of water. We had to wait around 6 hours in the hot and crowded lobby until our transfer arrived. Also, the elevator was out of service for the first two days, so we had to walk up four floors using the stairs. What bothered me most was that everything I read in reviews on different websites about the food and facilities was exaggerated. In my opinion, this hotel is extremely overrated and I definitely do not recommend it . Nuestra estancia en este hotel fue bastante decepcionante. Había largas filas y mucha gente en el restaurante, y el buffet era muy pobre, solo estaba disponible para el desayuno. Para el almuerzo y la cena, las opciones de comida eran extremadamente limitadas y la calidad era normal. Incluso teniendo acceso a otro hotel, ese también tenía un buffet muy pobre, filas largas y solo comidas mexicanas limitadas, sin ninguna opción internacional. El día del check-out nos quitaron las pulseras a las 11 am y nos dijeron que podíamos seguir usando las instalaciones, pero no nos dieron toallas, ni comida, ni siquiera un vaso de agua. Tuvimos que esperar unas 6 horas en el lobby, que estaba caluroso y lleno de gente, hasta que llegara nuestro transporte. Además, el ascensor no funcionó los dos primeros días y tuvimos que subir cuatro pisos por las escaleras. Lo que más me molestó fue que todo lo que había leído en los comentarios de diferentes páginas sobre la comida y los servicios estaba muy exagerado. En mi opinión, este hotel está extremadamente sobrevalorado y no lo recomiendo para nada.

  Jul 18, 2025
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  Great experience

  Alfonso Gonzalez and Alfonso Tostado were the best!!! Such great service :) Definitely recommend for others to try out!

  Jul 03, 2025
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  Diana Ureña best experience ever

  Diana at concierge went way beyond any expectations we could possibly have had. She did the impossible. I spent days hunting for a skim board for the beach. In a few hours she not only found one. (a needle in a haystack in Mazatlán) but had it delivered to the hotel and brought it out to the beach to us. She helped us organize a tour when ours cancelled last minute. It was one miracle after another. A magician. Diana and all the staff here at Pueblo Bonito Mazatlán are amazing.

  Jul 03, 2025
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  Pueblo Bonito memorable experience

  Second year we been to Pueblo Bonito Mazatlan and the experience was excellent. Everyone is so attentive and polite. In the pool bar our server Joel was always so polite, attentive, kind. He made our stay memorable. Everyone makes pueblo bonito excellent. Will be coming back again next year.

  Jun 26, 2025
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  Poor customer Service

  I booked Junior Suite Oceanfront 2 queen. The beds were full size. No refrigerator. Customer service was awfull. The bar tender at the bar never smiled. Every time we went to ask for towels at the pool they were always out. We went to have breakfast at Cilantro's after we were seated noone came to serve us or even acknowledge we were there. We got up and left after 10 minutes just sitting there. Did not feel like we were in a resort.

  Jun 24, 2025