The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
14320 reviews
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Oct 28, 2025Good value
Pools are nice, service was good. Rooms are average and probably need a bit of updating but are clean. The beach is narrow but is nice. They keep sea weed cleaned up ..RIU parties are always fun! This is a lively resort with a mixture of ages
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Oct 26, 2025Incredible trip
S/o hotel Riu the trip was incredible let’s do it again. Me and my friends had mad fun. I hope we will return one day.
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Oct 26, 2025
Fantastic hotel but very focused on Mexican, South American guests.
Food choices in all restaurants and buffet was absolutely fantastic. We loved it all. Absolutely immaculately clean everywhere always. Service brilliant, waiters and bar men work so hard all day and cleaners, all staff brilliant. Entertainment staff got on our nerves. Too loud around the pools all day and their English was poor. Very much catered was Spanish speaking. Evening entertainment also poor due to very poor English speaking. Live bands sang in Spanish only, very very very annoying. Hard to understand what was going on when games were taking place. We had guts full after few nights so went out for a few beers when bands playing. Shows put on were pretty good as no speaking, just dancing. The two girl entertainers were very very annoying with their squeaky voices in Spanish all day. English very poor.
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Oct 26, 2025
RIU Cancún
This is my 6th time at this hotel. Excellent service. Easy layout of hotel. The beach is a key factor for consistently going back to this hotel.
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Oct 26, 2025
Couples 40th birthday trip
Overall a great 7 night trip here at Riu Cancun. Staff were all amazing, friendly and always welcoming and helpful. The rooms could do with bringing up to a better standard as they are very basic and obviously not part of the 5* rating. The mini bar in the room is definitely NOT the brands shown on the label! The vodka which should have been Smirnoff was definitely not and contained something else as it gave me instant heartburn after a mouthful and made my nose sting and eyes water when taking a smell of it. All the staff worked tirelessly and as we are not used to tipping especially with all inclusive resorts we did here as the tip culture in general is crazy! But the staff here from the cleaners to the bar and entertainment staff work extremely hard and always with a smile on their faces to ensure you have a good time no matter what so we ripped as and when we could and it was always appreciated. Tipping in general was between 20-60 peso’s. Riu party’s are a must!! They are all inclusive with transfers and are on every other night all themed so get your outfits sorted for them nights and you faces painted next to the main entrance by the RIU party team. A few horror stories on here about drink spiking and theft’s etc! But other than seeing a few people overly drunk who were in the pool all day drinking then going over their limit and eventually throwing their ring up and having to be tended too by the helpful staff going above and beyond to see that they are okay and safe that was it. Will definitely consider going back here in the future without hesitation.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26