Hotel Promotions
All Inclusive Amenities
Guests will receive the following amenities,
•All meals, snacks and domestic alcoholic and non-alcoholic beverages during the opening times of the restaurants and bars
•Gym 
•Tennis & Games room
•Daytime entertainment program for adults (not available on all days of week) 
•Live Music and shows
•WIFI throughout the hotel

Important Information: Details of above inclusions can be requested from hotel upon check-in. Guests are required to wear an All Inclusive wrist band ( provided upon check - in) for identification purposes.

Applicable Dates:
Booking Dates: 09 Mar 2023 to 31 Oct 2025
Travel Dates: 01 May 2023 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Welcome Cocktail
The WELCOME COCKTAIL is free of charge

Applicable Dates:
Booking Dates: 20 Nov 2023 to 30 Apr 2025
Travel Dates: 01 May 2024 to 30 Apr 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Gourmet restaurant
  • Grill
  • Main restaurant
On-Site Amenities
  • 24-hour front desk
  • Conference facilities†
  • Elevators†
  • Housekeeping - daily
  • Internet services
  • Shuttle to local attractions†

† Fees may apply

On-Site Recreation
  • Children's pool †
  • General †
    1 - Live music and shows
    2 - Daytime entertainment program for adults
  • Golf †
  • Gym †
  • Scuba diving †
  • Tennis court †

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3420 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Great location but worst service

    Madeira is a great place and a natural marvel. We thoroughly enjoyed our time outside of the Hotel. As far as the stay itself, I have to say it was not the best. I did not expect RIU staff to be this bad. I had heard great things but this could be only this location. From day 1, the AC did not work and response was "open the door". We did not go there to be told that opening the door is better. Also they mentioned they do not switch on AC until May or something. That does not make sense. There is no concept of customer service in the hotel or anywhere in Madeira except for a few. The staff in the restaurant were inflexible or gave curt responses when we asked for something. The answer is always a " NO"....The guys or gals did not want to do anything and went on trying to convince us to eat what he had already made....this happened almost everyday. Service staff outside in the open ( near the pool) would not switch on the heat as they would just say I dont know or I have to call someone ....Goal of the hotel staff is to make it easy and comfortable. Unfortunately this was not the case here or they are not used to providing great customer service. The service staff here were very grumpy and the worst. There were a couple of good one in the front desk but overall service was a Zero. I am not sure I will come back here unless someone has a better experience.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An excellent hotel with great staff

    We had a fantastic family holiday at this hotel. The staff are friendly and helpful, the rooms are spacious and the food excellent. I would recommend this hotel.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very enjoyable stay

    Lovely hotel with friendly helpful staff. The food and drink choices are very good. We made good use of the courtesy bus to Funchal and the local bus service. Both were very reliable.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful hotel in an amazing Island.

    Top class hotel, very comfortable bed and spacious room, allowing for a quiet restful sleep. Service everywhere was top class. The range and quality of the food was amazing. Enjoyed our evening in the Kulinarium restaurant, although some music would have added to the ambience. Shuttle bus was a great service, and reception staff helped us arrange excursions that picked us from the hotel. A wonderful island to explore and enjoy. Can’t wait to return 😎

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Holiday to celebrate our Diamond wedding anniversary

    We enjoyed our stay at the Riu Madeira. The staff were superb and the hotel was exceptionally clean. Food quality was excellent and the staff were quick to replenish wine. Entertainment was a bit hit and Miss but we enjoyed the bands. All in all an excellent stay.

    Apr 16, 2025
Hotel advisories
  • AdvisoryA mandatory Government – imposed fee is charged and collected by the hotel either at check-in or check-out. A minimum mandatory Government-imposed fee of 2.00 Euros per person ( age 13 and up), per night. Mandatory Government-imposed fees may not include tax and are subject to change. The hotel can provide current fee when you check-in.
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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