Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold†
- Bell staff/porter†
- Concierge desk†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold†
- Bell staff/porter†
- Concierge desk†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive†
- Non-smoking rooms available
- Pool†
- Restaurant†
- Safe deposit box
- Sauna†
- Spa†
- Tour/sightseeing desk†
- Wakeup service†
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
5400 reviews
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Oct 30, 2025We've been here many times and every time we love it more!
Abu from the lobby bar is just fantastic and we kind of come back to see him. As well as the fantastic beaches and view from my patio/balcony. The food is delicious and we haven't been disappointed in anything! The people that work here are incredible. Thank you Isai, Benito, Andres, Alexas, Arbey and of course Enrique from the pool! Abu is incredible and funny at the lobby bar ❣️
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Oct 30, 2025Overall great stay!
Let me say this first, I’m in no way affiliated with any resort/travel company. Just a guy trying to help someone find a place to vacation (or not). We had a great time at RIU Las Americas. I am 40 and I would say this is geared to a little bit more of a younger crowd, even though there is a decent mix. Cons: - A little younger of a crowd, seemed like a lot of mid 20ish people who can’t hold their liquor (and they were Irish!), - Their top shelf vodka was Abolute. I’m a Tito’s man myself. But no Grey Goose or Belvedere.Such a small “con” but I struggled to find cons about the place. - Very limited room service options. It is 24/7 but the options are still limited even if it’s not late night. - Might be a tad outdated but not a reason to shy away from the location. Pros: - It’s clean. The restaurants, the pools, the property. Very clean place to stay. - The views. Ocean front vs ocean view, I don’t think is worth the up charge. The ocean view was beautiful. - The food was really good. The Krystal gourmet restaurant had this creamy rice with lobster that was delightful. - The service. July and Eduardo down at the swim up bar were awesome and had a great sense of humor. The pool side service, every restaurant, all, had top notch service as well. - The 24 hour lounge. Had snacks, finger foods, pizza, and bottled water at your disposal 24 hours a day. - Strong martinis at the bar by the RIU stage. Again, phenomenal service there as well. - The entertainment was always going on! Between the late night entertainment on the stage and in the pool, there was something going on a lot of the time mid day through late night. There are also 2 other quieter pools if you’re not into that so you’re not forced to be there for the pool entertainment if you don’t want to be. All in all, we would definitely stay here again. I gave it 4/5 because we have stayed at a few resorts that I would rank slightly ahead of this one. But those were also significantly more expensive to stay at. Don’t shy away from RIU Palace Las Americas. We had a great experience!
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Oct 25, 2025Room key problems
This hotel REALLY needs to do something about their room keys. They always get disabled no matter how hard I try to keep it away from my phone. And it is such a hassle to get it "fixed" at the front desk, when the blasted card is going to get disabled anyway. I had to do this multiple times per day and it really sours my experience here. This is the only hotel with this problem out of the ones I ever stayed. So I don't know what is going on. Plus the housekeeping cleans the room really late. Despite them hanging out in the same floors since early mornings. I had to wait past lunch hour for my room to be cleaned. Maybe put more than one housekeeper in the rooms to speed up the time. It's also a shame the only restaurants open during lunch are the buffet and Italiano. The more decent restaurants won't open until dinner. I am still enjoying my time here despite these setbacks. The pool and beach are beautiful, the food is overall decent and the staff is friendly.
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Oct 25, 2025
Skip this one
The hotel is in a great location and has a great beach. However it is in dire need of updating. It looks like it was decorated by Blanch from the Golden Girls. Think 1980s Florida. The I termed is from the 1980s also yet they want you to use an app for everything. You can’t charge spa or any purchases at the hotel shop to the room. You can’t have any food even from their food places in a bar..which made no sense. The food was mediocre at best and we ate at tot her restaurants in town most of the time. We would not stay there again.
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Oct 24, 2025
One of a kind resort❤️❤️❤️
I would add more stars to this amazing resort. We go every year me and my husband and we always feel the welcome and care of all staff. We were there Sep 2025 and can't wait to go back next year.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26