Resort Details

OnSite Dining
  • Dunas
    Main restaurant
  • El Oasis
    Poolside restaurant/Theme restaurant 
  • Krystal
    Fusion restaurant
  • Lobby bar/ lounge bar
    Bellini
  • Poolside bar
    Mustafa
On-Site Amenities
  • 24-hour front desk†
  • Fitness Facilities†
  • Housekeeping†
  • Laundry Facilities†
  • Parking†
  • Pool†
  • Steam bath†
  • Wireless internet connection in public areas†

† Fees may apply

On-Site Recreation
  • Golf †
  • Gym †
  • Pool †
    2 Outdoor pools
Off-Site Recreation
  • Beach †
     Playa del Inglés beach : Distance - 800 m approx from the hotel.

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3737 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AWESOME

    We previously came to this hotel in 2019 prior to the refurbishment and were therefore wondering what to expect this time. Everything we encountered with this hotel was truly excellent. The staff couldn’t do enough to make our stay as pleasant as possible. The rooms were a very good size and the hotel was extremely clean. The refurbishment had been tastefully done. The beds in the room were really comfortable. The food at the hotel was extremely good and plentiful with lots of variety for all preferences. There were plenty of sun beds for all and the ones that we saw were all in very good condition. In my opinion, the hotel is in a really good location. If you wanted to have lunch at the poolside bar/restaurant, in my opinion, choices were extremely limited. This is the only area where I feel there could be improvement. We had the most wonderful holiday and we cannot wait to come back to this hotel, hopefully, in the very near future.

    Oct 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best relaxing holiday

    Cannot rate this hotel highly enough, we are already planning the next visit. The staff are second to none, nothing is too much trouble. The food is excellent and such a choice! The a la carte restaurants are sublime and well worth a visit. If your children have all flown the nest, and no longer need the action packed holidays and total relaxation is needed, this is certainly the place to go Can’t wait to revisit!

    Oct 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    World Class Service

    Having not booked a package holiday before, I had fairly low expectations, but wow, the Rui Palace blew me away. The hotel is beautifully looked after as are the grounds and pool areas. The room was spacious, clean and we had a great sea view with the dunes in the distance. The food is great at the buffet (literally anything you can imagine, they had it - even sprouts!). I'd recommend booking the El Oasis for the experience especially if you can get a sitting at sunset. Evening entertainment is fun and everyone seems to enjoy themselves. The only minor downside was that other guests would reserve their sunbeams with towels and not bother coming to the pool until much later - very annoying. The thing that really stood out was the excellent customer service. I've never had such great service. The staff are friendly, engaging, and very helpful. They always had a smile on their faces, so it shows it must be a great place to work. Prices were reasonable for drinks and lunch snacks. Overall it was great holiday and will definitely be back. Thank you RIU!

    Oct 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    This is a great hotel and we've stayed here several times over 8 years. The staff are very friendly and attentive, the hotel and rooms are spotlessly clean, the buffet food was excellent with a great choice for breakfast and evening meal. Will be staying again.

    Oct 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Feedback

    Had a fantastic time,was our 2nd visit to this hotel and would happily return again in the not so distant future

    Oct 09, 2025
General Policy
  • Check in: 3:00 PM
  • Check out: 11:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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